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Looking for adventures that'll bite you in the ass? Become a RareCloud customer!
TL;DR: RareCloud can suspend your server within 3 hours over virtually any complaint, even without supporting evidence or prior notice. But getting a response from support may take 7 days, if they respond at all.
To be fair, their VPS generally works fine, except for SSD performance that feels more like an HDD.
The real adventure starts when you need support. They may be unable to locate your server even when you provide its IP address and internal ID. Then they need to find the responsible administrator, and your ticket disappears into a black hole.
Advertised promotions aren't necessarily honored either. Even a valid double-credit offer may simply be ignored.
Their abuse handling is particularly impressive. Any complaint, including a plain-text email or an automatically generated Cloudflare notification, can trigger suspension within 3 hours. No supporting documentation required, and no typical 24- or 48-hour window to investigate or resolve the issue.
And don't expect a suspension notification. None is sent. You'll discover your server has been suspended only when you suddenly lose access to it. Once suspended, you're left chasing support, explaining why the decision was unjustified, and hoping somebody eventually responds.
Three hours to suspend your server. Seven days to answer your ticket. Zero notice.
If you value reliability, responsive support, or predictable procedures, look elsewhere. But if you enjoy uncertainty and unexpected downtime, RareCloud delivers plenty of excitement.
Comments
First!
Rare(response from support)Cloud
Share the abuse report or complaint about your server.
it's refreshing when these kinds of thread don't read like delusional slop infused MJJ drama. Thanks for that OP
Funny how they can move quickly when it suits them. But when a customer needs something, they couldn't care less. I thought they made everyone wait 7 to 14 days for a response, but apparently not!