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[Negative Review] DeluxHost – 23 Days of Unresolved VPS Network Issues, Migration Still Unconfirmed,
My Experience with DeluxHost – Unusable VPS, Severe Packet Loss, and Extremely Slow Support
I would like to share my experience with DeluxHost because I believe potential customers should be aware of the network reliability and support issues I have encountered.
I purchased a VPS from DeluxHost, but unfortunately, it has been suffering from severe network problems for an extended period. Despite multiple support requests, repeated diagnostic tests, and agreeing to a migration proposed by their support team, the issue remains unresolved.
VPS & Support Information
- Provider: DeluxHost
- Service: VPS (D-1)
- Billing Term: Annual (12 months)
- Location: Original location; Amsterdam migration was proposed
- Support Ticket Opened: October 17, 2026
- Current Status: Unresolved as of November 9, 2026
- Ticket Priority: Urgent
1. Severe Network Issues
I initially reported the problem on October 17, 2026.
My first ping test already showed 75% packet loss.
However, things became significantly worse.
On October 21, I performed another test using 20 packets:
Packets: Sent = 20, Received = 6, Lost = 14
Packet Loss: 70%
Minimum = 2904ms
Maximum = 3441ms
Average = 3123ms
That's over 3 seconds of average latency with 70% packet loss!
The VPS was practically unreachable, and SSH connections were extremely unstable.
I subsequently performed multiple WinMTR tests and submitted the results to support.
Here is how the situation developed:
| Date | Packet Loss | Average Latency | Maximum Latency |
|---|---|---|---|
| Oct 17 | 75% | 356ms | 356ms |
| Oct 21 | 70% | 3123ms | 3441ms |
| Oct 27 | 34% | 893ms | 1864ms |
| Nov 2 | 14% | 436ms | 1586ms |
Although the network conditions showed some improvement, they never returned to an acceptable level.
Even the November 2 test still showed 14% packet loss and latency spikes exceeding 1.5 seconds.
Furthermore, as of November 9, I am still experiencing ping spikes of approximately 3–4 seconds in my latest tests.
This makes the VPS unreliable for SSH administration and normal network services.
2. DeluxHost Promised to Migrate My VPS – But What Happened?
On October 22, after reviewing my network problems, DeluxHost support offered to migrate my VPS to another host node.
I immediately agreed on October 23, explicitly accepting downtime and an IP address change if necessary.
On October 24, support confirmed:
"We'll go ahead with the migration to a different node and send you the new IP once it's done."
Then, on October 25, support proposed migrating my VPS to their Amsterdam (Netherlands) location.
I agreed immediately.
Later that same day, support confirmed:
"We'll schedule the migration to Amsterdam and let you know here before we start."
However, the subsequent events were rather disappointing.
- October 26: Instead of confirming the migration, support simply asked me to check whether the network problem persisted.
- October 27: I reported that the IP address had not changed and that the network problems remained critical.
I have never received a clear migration completion notification or the replacement IP address that support previously promised.
More importantly, the network problem remained unresolved.
3. Extremely Slow Support Response Times
The support response times have been another major disappointment.
Here are some examples from the actual ticket history:
- My initial report on October 17 received its first response on October 20, after more than three days.
- My October 27 update received a response only on November 1, after more than five days.
- On November 1, support said they were testing the node and requested another MTR report.
- I provided the requested diagnostic results on November 2.
Today is November 9, and I still haven't received any further response.
That's more than seven days without a response to my latest update.
The ticket is still marked as Waiting, with its priority set to Urgent.
I have repeatedly cooperated with support, provided diagnostic information, agreed to downtime, and accepted an IP change for the proposed migration.
Yet there is still no definitive solution or meaningful update.
4. What I Expect from DeluxHost
I understand that network problems can happen with any hosting provider. I'm not expecting perfection.
However, I do expect a hosting provider to deliver a reasonably stable network and provide timely support when a service becomes unusable.
At this point, I would appreciate one of the following:
- A permanent network fix that eliminates the packet loss and excessive latency.
- An actual migration to a healthy node, preferably the previously proposed Amsterdam location, with confirmation once completed.
- A refund or appropriate compensation if DeluxHost cannot provide a usable service.
I believe these are reasonable expectations after more than three weeks of unresolved problems.
5. Final Thoughts
What disappoints me most is not simply the network problem itself.
It is the entire support experience:
- Severe packet loss and multi-second latency.
- Repeated requests for diagnostic tests.
- Migration offered and approved, but never clearly confirmed as completed.
- Support responses taking several days.
- More than seven days without a response to my latest diagnostic report.
I have been patient throughout this process, but a VPS that cannot reliably maintain a basic network connection is not a usable VPS.
I would strongly recommend that potential customers consider these issues before purchasing from DeluxHost.
Has anyone else experienced similar network or support problems with DeluxHost?
I would also appreciate a response from the DeluxHost team explaining what happened to the promised migration and when this issue will finally be resolved.
I'll update this thread if there are any meaningful developments.
Comments
TL;DR: You can guess what it’s about just from the title.
checking frankfurt network on their looking glass https://deluxhost.net/en/looking-glass by simply pinging 1.1.1.1, result shows:
PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data.
64 bytes from 1.1.1.1: icmp_seq=1 ttl=57 time=2709 ms
64 bytes from 1.1.1.1: icmp_seq=2 ttl=57 time=2913 ms
64 bytes from 1.1.1.1: icmp_seq=3 ttl=57 time=2962 ms
64 bytes from 1.1.1.1: icmp_seq=4 ttl=57 time=3260 ms
--- 1.1.1.1 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3027ms
rtt min/avg/max/mdev = 2709.289/2961.076/3259.823/196.823 ms, pipe 3
they said they will "solve it" for many times but nothing changes. obviously they just don't care.
Nice, thinking about the community and all...
Ah so it was to put pressure on the provider, not to warn the community?
Or not?
every week same post but people stll buying from deluxhost
9 per year LMAO
@DeluxHost knock knock knock~ it's the complaints bureau