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Linceris.com Review: Paid VPS Cancelled Without Notice, Data Lost, and Slow Support
Provider: Linceris - https://www.linceris.com
Customer since: Early October
Outcome: Payment refunded, server not restored, all data lost
Previous Outages
I used Linceris from early October. During that time, I experienced server outages lasting between one and three hours without any advance notice.
However, what happened on November 6 completely destroyed my trust in this provider.
Paid on November 4, Cancelled on November 6
Here is the timeline:
- November 4: I paid my VPS invoice.
- November 6: My server was shut down without warning, and its status changed to “Cancelled.”
- About one hour after the shutdown: I opened a support ticket.
- Almost 24 hours after opening the ticket: I finally received the first response.
Throughout that time, my paid server remained unavailable.
Advertised 24/7 Support vs. My Experience
In Discord, I was told that support rarely responds on weekends. Yet their website advertises 24/7 support.
In my experience, replies arrived roughly once a day, even when the issue involved a completely unavailable server. I find that response time unacceptable for a hosting provider dealing with a critical outage.
Support Claimed I Requested the Cancellation
Support later claimed that the server had been cancelled at my request.
I never requested a cancellation.
In fact, I had paid the invoice just two days earlier because I intended to continue using the service. Their explanation simply does not match my actions.
My Complaints Were Deleted from Discord
I posted my complaints in the company’s Discord channel. Those messages were later deleted.
This only made the experience worse and further damaged my trust in the company.
A Refund Did Not Resolve the Data Loss
By the end of the following day, I received a refund. I acknowledge that they returned my money, but I do not consider that a satisfactory resolution:
- My server was not restored.
- I lost all the data stored on it.
- The time spent configuring the server and trying to resolve the issue was also lost.
Refunding the VPS fee does not bring back my data or the time I spent on the service.
Pricing and Unanswered Questions
My plan cost €4, while the VPS plans currently advertised on their website start at €14.99 per month.
This made me wonder whether the cancellation was connected to a reluctance to continue providing the cheaper plan.
I have no evidence of that connection, so I cannot present it as a fact. However, I still have not received a satisfactory explanation for why my paid service was cancelled.
Would I Recommend Linceris?
No, based on my experience.
For me, a hosting provider’s reliability is about more than hardware specifications and pricing. It also depends on how the company handles problems.
In my case, that meant:
- Server outages without advance notice.
- A paid VPS cancelled without my request.
- Almost a full day waiting for the first support response.
- A claim that I had requested the cancellation.
- My complaints being deleted from Discord.
- Loss of all data stored on the VPS.
I cannot recommend Linceris, especially for projects that depend on server availability and timely support.
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