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DeluxHost refund not appearing after 5 working days
I bought a storgae vps from them on day 19 Oct., then what I discovered was that the HDD's speed is slower than my grandma walking, so I cancelled the service and opened a ticket ask for refund on 20 Oct..
And here is how it went:
I am considering to file a formal dispute, is it too soon or maybe the proof is not strong enough for a dispute?
Open for suggestions guys, thanks.
Comments
This company seems to be really bad at costumer interaction
at least hes talking to a human and not stuck in an AI support loop 😂
They never said they refunded thou. They said they forwarded your request to billing department.
It should be back to your payment method in a week if you paid by card.
Just push Delux for the status of refund
If you paid by Stripe, their official refund time states 5 to 10 business days
I'd like to but seems they are not interested in replying
They only had viva.com as payment gateway for card payments