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DeluxHost – Unusable VPS due to severe disk I/O, refund requested – Order #21899
It has been three days since I requested a refund, and there has still been absolutely no response from DeluxHost.
My refund request was submitted three days ago, and I still have not received any reply whatsoever. This is completely unacceptable.
I am requesting cancellation and a full refund for my VPS service:
- Order: #21899 (my first order, annual plan)
- Service: Z-4 VPS
- Invoice: 1110-12033-2026 (paid on 11 October 2026)
The instance has been unusable since activation due to severe disk I/O problems, which I verified directly on the server:
- 4K synchronous writes (fio fsync / dd dsync) frequently take 0.5–4 seconds each;
- the kernel reports "task jbd2/vda1-8 blocked for more than 122 seconds" (hung task);
- systemd-journald was repeatedly killed by its own watchdog due to I/O timeouts — about ten times in a single night, and again this morning; the journal file was even reported as "corrupted or uncleanly shut down";
- I/O pressure (PSI "full") shows all processes stalled on I/O roughly two thirds of the time.
This is not a temporary spike — it has persisted since activation.
I have stopped using the server. If you would like to verify the issue first, I can keep it online and provide root access privately — I would only ask that this not delay the refund.
Please confirm the cancellation and the expected refund date.
Comments
Support ticket:#TMV4HTHEAR3U9