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greencloudvps is good ?
I want to publicly ask @GreenCloud VPS for clarification regarding the permanent termination of my account and VPS.
Here is what happened:
• I purchased 8 VPS servers from GreenCloud.
• One of my VPSs was reported by Blocklist.de for IMAP brute-force activity.
• According to the abuse report, the IP was automatically blocked after multiple failed login attempts.
• I believe the activity was caused by malware/compromise. I did not knowingly perform or authorize the activity.
• I immediately told GreenCloud that I was willing to fix the issue, reinstall the VPS, change credentials, and take any necessary remediation steps.
• Instead, GreenCloud told me that my VPS and entire account were permanently terminated.
• I asked whether we could find a middle ground, including reinstatement, service credit, or a refund for unused services.
• They refused and said the decision was final.
There is one thing I would like GreenCloud to clarify publicly.
The official suspension email I received says:
“This is a notification that your service has now been suspended.”
However, the support agent told me:
“Your VPS & account were terminated permanently in this case.”
I asked for clarification and for the specific ToS provision supporting the permanent termination, but I have not received a response.
The Blocklist.de report itself also says that the server owner should:
“check the machine ... and fix the problem”
and describes a seven-day grace period for additional reports.
I understand that the seven-day period is a Blocklist.de reporting mechanism and I am NOT claiming that GreenCloud was contractually required to keep my VPS online for seven days.
My question is simply:
If this was a compromised VPS, and I was willing to completely remediate the problem, why was there no opportunity to fix the affected server before permanently terminating my entire account?
I am not asking GreenCloud to ignore its abuse policy.
I am asking for transparency and a reasonable remediation option.
I purchased 8 servers from this provider, and I would still prefer to resolve this professionally.
GreenCloud, if I misunderstood anything here, please correct me publicly and explain:
- Was my service suspended or permanently terminated?
- What specific ToS/AUP provision authorized the permanent termination?
- Why was no remediation opportunity offered?
- Why was the entire account terminated rather than only the affected VPS?
I'm posting this publicly because support has stopped responding, and I would like the community's perspective on whether this handling is reasonable.
I have screenshots/emails documenting the entire conversation and can provide them if needed.
Comments
@greencloudvps
User not found.
Sorry but this is entirely on you here
I understand that I may be responsible for the compromised VPS. I'm not arguing that point.
What I'm questioning is the scope of the action.
The abuse report was specifically about one IP/VPS: 109.94.169.162. The email I received also says that the service was “suspended.”
So my question is: why did this result in all of my VPS services being terminated?
If one VPS was compromised, why weren't the affected VPS isolated or suspended while I was given an opportunity to remediate the issue?
I had 8 VPSs with them, and the other servers were not mentioned in the abuse report.
That's the part I'm asking GreenCloud to explain.
@NDTN @haodo
greencloudvps.com
Your whole post speaks only to greencloud and never to the community. You never ever interacted with this community before this...
You're just using this community as a way to get leverage.