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RackNerd refused refund for VPS with 12% endpoint packet loss — full timeline

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Comments

  • forestforest Member
    edited October 29

    @Maounique said: It is not their fault for the connectivity to China. In fact, for any packet loss at an end point they cannot control. No host can buy more BW for your ISP at home so there is no saturation at peak hours. That is your home ISP's fault, it is like faulting the host for a construction worker next street who nicked your fiber.

    I'm too far away from my router and the signal quality is shit so I'm losing packets to my Racknerd VPS. I demand a refund! :D

    Thanked by 2Maounique tux
  • All this thread has taught me that having Chinese clientele may be a headache especially when they use deepseek to curate veiled threats of performance reviews to get their way towards a refund.

    Possibly should be a mental note for providers going forward. :mask:

    Thanked by 1tentor
  • qpsqps Host Rep, Veteran

    @lvqiuzilu said: And the 8–23% loss on Twelve99 was inside the US

    It's worth noting that this is likely not an actual indication of a network problem with Arelion. Arelion's routers de-prioritize ICMP, which frequently leads to packet loss showing up in MTRs.

  • edited October 30

    Traceroute and ping cannot reliably measure packet loss to intermediate hops.These routers usually have small and heavily loaded CPUs even though they may route terabits of traffic in hardware, and responding to these packets is a very low priority. Only the ping to the final location is a reliable measurement. If some of the intermediate networks provide looking glasses you could try pinging those too.

    Thanked by 1tux
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