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VPS backup & restore
I have a VPS with a provider that includes backup/restore functionality with the service.
For the first time, I restored an image and the result is a non-functioning server.
If a backup is taken of a fully functioning system, shouldn't the system be fully functional when that backup is restored?
I feel like I'm getting the run around because the provider states that the backup and restore were successful because the server boots and can be logged into. They said it's not their problem that the server is not functioning as it was when the backup was created.
Is this acceptable? What's the point of offering backups if you can't restore your server to a working state?
Comments
It depends on what exactly is broken and it depends on what type of backup it is.
Backups (should) ensure that data is retrievable in case of a disaster.
Backups do not necessarily contain system state and cannot take external factors into account (such as a change of IP), so it's not entirely unreasonable for there to be some work required (by the user) to bring the server back to an operational state.
What exactly happened?
What is and isn't working?
Was there data lost?