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Rarecloud.io Support Tries to Gaslight
As a RareCloud user I'm annoyed by the credit bump to price increase rug pull - I was also caught by it - but I've been a mostly happy customer. My server was replaced with one running an Epyc processor and allocated with the same CPU, RAM, storage, and bandwidth specs. I had experienced one outage and that's apparently why some servers were replaced, but for me it seemed like a decent upgrade so there was no complaint.
What I can't stand is support gaslighting.
I noticed the server was down today and tried to restart it several times as I waited to hear from support on a ticket about it. The reply?
"We're able to reach the server on our end."
So I checked the control panel and what-do-you-know, the server I couldn't bring up is now mysteriously back online. _It's almost like _they fixed it and want to pretend like it was available the entire time. Oh wait that's exactly what happened.
RareCloud, I can take a little downtime. I can understand price increases to bring your offering closer inline with competitors - god forbid you make a profit - and even though I think a 4x bump is obscene what will make me leave sooner than later is support like that, where you think it's okay to disguise the issue.
Own the problem, be honest about it, and let users know what you're doing to improve because iT wOrKs On OuR eNd ¯_(ツ)_/¯ is bush league bullshit.
