All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Dartnode blocked my account for no reason?
Hey all,
while the last Dartnode offer was running, I bought a VPS for a couple of bucks a year. So far so good. After creating the VPS it was really slow and I thought waiting a bit will make it better that the other customers on that node reducing their workload a bit. A month later, thursday this week, I tried to enter the server again and it was still very slow - anyway, I opened a ticket @DartNode and explained my concerns.
They were like "Yes, no problem. Any critical information stored on that machine - we will re create the instance on another node" and I answered "Not at all, feel free to do so" and I was very happy about the very fast reply, about the easy handling and about the solution driven support-tech.
I waited for a couple of hours - no more feedback about if the server was recreated. I've tried to login to my account with the username and password I stored in my password safe. Login failed. I was like "Okay!?" and just tried to get a new password (password reset) no mail reached my inbox. I've tried that couple of times but no password reset mail came in at all.
I reached out dartnode on LET. No answer.
I reached out dartnode by mail. No answer.
Guys I'm honest with you - I don't know what to do. Anyone made the same experience? Any other idea the get some attention by dartnode.
Comments
twitch
maybe your node was the noisy one, and terminated your account. I doubt that. Maybe try to log another ticket.
they seem to really only excel at marketing so you may very well receive a response now that you've created a thread, good luck!
Already on the scam list
I'll give it a try
The box was absolutely blank. I understand that point if there was anything installed, but again it was a fresh box, no software installed, no data due to poor performance after creating.
They probably double provisioned your IP then blocked you because the other tenant was spamming or port scanning. Ask me how I know.
I mean I don't know it. But if this is the case, why is there not a single communication? No word, not a single e-mail. They were working on my ticket and with no reason, with no annoucnment or information, I'm not able to login to my account anymore ..