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Email received: Important Update for Clientexec Owned Licenses
Hi Michael,
We’re reaching out with an important update regarding your Clientexec Owned License and access to future software updates.
When your Owned License was originally purchased, it included one year of software updates. Historically, we haven’t strictly enforced this update period, which has allowed customers with expired update access to continue upgrading to newer versions of Clientexec.
Starting with Clientexec 7.2.1, we will begin enforcing the update period included with Owned Licenses.
What does this mean for you?
If your one-year update period has expired, you’ll need to purchase a 1 Year Updates Extension ($50) before upgrading to Clientexec 7.2.1 or any future releases.
If you attempt to upgrade to version 7.2.1 without an active updates extension, your Clientexec installation will fail to complete the upgrade. You would then need to either:
Restore your Clientexec installation from a backup; or
Re-upload the files from the last version of Clientexec you were previously running.For this reason, please do not attempt to upgrade to 7.2.1 until you’ve confirmed that your license has active update access. As always, we also strongly recommend taking a complete backup of your Clientexec files and database before performing any upgrade.
If your update period has expired and you’d like to continue receiving the latest Clientexec releases, you can purchase a 1-Year Updates Extension through your Clientexec account.
We understand that we have not enforced this limitation in the past, so we wanted to provide advance notice before the change takes effect with version 7.2.1.
If you have any questions about your license or update eligibility, please don’t hesitate to reach out to our team.
Thank you for being a Clientexec customer.
Yay. Didn't WHMCS do this exact same thing many years ago? I've had my CE license since 2006.
Comments
From what I know about clientexec, its cheap, since 2006 they haven’t enforced a clear clause fair play, $50 for them to update, may promote more development why not
To be honest, $50 per year of software updates seems very reasonable even for LowEnd providers.
In comparison, Blesta is $62/y for owned licenses software updates. So Clientexec is still the cheapest, and the money will go towards further development.
Not to mention WHMCS which doesn't even offer owned licenses, and their normal plans are much more expensive than that.
If you like the software, $50/y is fair to pay for updates.
I also think its a fair call. I remeber clientexec being my first billing system and still the primary one on hostmayo.com. Progress was on halt for some time but whenever it came out it was always free. Recently the stopped selling sold licenses and i needed another one and went with blesta. I hope they introduce an owned license with belsta modeling 50$ per year for update...didnt check their site after this email.
$50/yr doesn't sound at all unreasonable, especially keeping this in mind:
When your Owned License was originally purchased, it included one year of software updates
Yes, $50/yr is not unreasonable, however pre-2020 they sold owned licenses with lifetime software updates, customers had to pay $200 for lifetime updates. It’s wrong to pull the rug from under their feet because their math isn’t mathing now, the right thing to do here is honour the deal they sold.
Ref 1: https://web.archive.org/web/20180904161517/https://www.clientexec.com/pricing
Ref 2: https://web.archive.org/web/20210508062720/https://www.clientexec.com/pricing
I remember WHMCS having a similar approach with owned licenses.
I can understand why Clientexec is doing this, but after so many years without strict enforcement, I can see why some long-time users may not be happy about the change.
Until one of this customers comments he also got said email we dont know this.
A price implementation like this likely (i only skimmed the tos) violates EU but not US law, shady for sure.
Hi everyone,
We are not changing the terms or conditions of any existing licenses.
The change is simply that we are beginning to enforce the update eligibility requirements that already applied to licenses when they were originally sold.
For licenses that included a limited period of updates, once that update period has expired, the license will continue to work on the versions it is entitled to use. Renewing updates is only required if you want to upgrade to a newer version released outside of that update period.
For licenses that were sold with lifetime updates, nothing is changing. Those licenses will continue to receive lifetime updates as originally promised.
The email was a bit confusing and failed to mention anything about lifetime updates, so I do apologize for that, but we will 100% honor any license that was sold as a lifetime updates license.