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RackNerd WHM Reseller / Softaculous
Today I went to check the WordPress installations we have for sites on our WHM reseller accounts, only to find an error.
I submitted a support ticket and the reply I got was that we cannot access Softaculous from the Reseller WHM account.
Why would this be removed?
Comments
because Softaculous can be accessed per cPanel account (user account) that you created under your WHM. It applies to every WHM reseller with any company.
Just login to any cPanel account inside WHM and you can see Softaculous. WHM is only used for creating/managing cP accounts/sub-users and make/edit packages/plan as per your choice.
Hi @epaslv -- nothing has been removed here, and I can confirm that no features have been taken away.
As @JasonM correctly mentioned, Softaculous is accessed from within each individual cPanel account created under your reseller WHM account. This has always been the case with cPanel/WHM reseller environments, regardless of the hosting provider, and is simply how Softaculous integrates with cPanel.
So in short, nothing to worry about -- everything remains business as usual, and our typical software stack included with our shared/reseller hosting environments remains unchanged. Simply log into the desired cPanel account through WHM, and you'll be able to access Softaculous from there
Hi Dustin,
Thanks for your reply. When a reseller logs into WHM, they see a Softaculous Instant Installs section in the left sidebar. Inside this panel, this would normally provide access to certain features useful for resellers:
One feature we like to use is "Search Installations". Resellers can search and view script installations on cPanel accounts owned by their reseller package.
This is particularly useful to find out which users have outdated WordPress installations, and we can email the users to update their installation. This is much better than having to log in to each cPanel account, I am sure you would agree.
Please see screenshot below https://www.pasteboard.co/-kDyKpA5kgIk.png , which is taken from another WHM Reseller account we have with Racknerd.
Someone in your organisation believed this is a good feature, which is why it was/is enabled on all our WHM accounts and we have been using it for years. It doesn't work for one of our reseller accounts, but it does for others, and I am told this is by design.
What is the explanation here?,
Can we get it enabled?
Softaculous allows you to manage user installations via the reseller panel. They are active by default.