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NovaCloud - XEON-03-VHOST under maintenance / How to check current node in UI?
Hi everyone,
It seems that NovaCloud is currently running some unscheduled maintenance. One of my VPS instances is down, and the panel shows the status as "XEON-03-VHOST under maintenance".
Is anyone else experiencing downtime on this particular host today?
Also, I have a quick question regarding their control panel. Is there any way to check the exact node/hypervisor my VPS is deployed on directly from the NovaCloud UI? I've looked around the instance details but couldn't find a specific host/node ID.
Any insights or updates from fellow users (or the provider) would be highly appreciated.
Thanks! @NovaCloudHosting
Comments
Update
28 June, 2026 at 10:17 PM
We have identified a hardware issue affecting the XEON03-VHOST-EYG1 hostsystem.
Initial diagnostics indicate a possible failure of either the motherboard or CPU, as CPU1 is unable to detect any installed memory modules. Additionally, the server performed an automatic shutdown after multiple cooling fans failed within a 15-minute timeframe.
We have already contacted the datacenter and are currently awaiting their response. Based on the current situation, we unfortunately do not expect the issue to be resolved before Monday morning.
We sincerely apologize for the inconvenience caused by this unexpected hardware failure. While incidents of this nature cannot be predicted or prevented, we understand the impact they have on your services and are working with the highest priority to restore the service as quickly as possible.
As compensation for the downtime, all affected customers will receive an extension of their service once the incident has been fully resolved.
Please note that, due to the ongoing incident, support tickets related to it will be processed on a limited basis until normal operations have been restored. We will continue to provide updates here as new information becomes available.
Thanks, although I need to correct, that the affected node is actually XEON03-VHOST-EYG1. I have already corrected it on our status page.
The post has been edited.
Could you specify where the customer can find in the UI which node their VPS is on? Thanks @NovaCloudHosting
A technician is currently on the way to the datacenter to perform further diagnostics and, if possible, replace the defective hardware on-site. We will provide another update as soon as we have more information.
Unfortunately there is currently no possibility to see that as a customer. But yes, it would definitely be helpful.
The technician has completed further diagnostics and replaced all RAM modules, CPU1, and the cooling fans. Unfortunately, none of these measures resolved the issue.
Based on the diagnostics, the root cause has been identified as a defective motherboard. Replacing the motherboard is a more time-consuming procedure and requires more time. As a result, the replacement will be carried out by the regular datacenter shift on Monday morning.
We will provide another update as soon as the replacement has been completed or new information becomes available.