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DDoS Effecting AVS ISP

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Comments

  • NekoparaNekopara Member

    Albania is back online for me

    Thanked by 1avsisp
  • avsispavsisp Member, Patron Provider

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Thanked by 2cloromorpho Murv
  • @forest said:

    @avsisp said: The VM itself is not down in the sense it is booted and running - the connections to it from the outside world are down.

    Poor thing must be lonely :cry:

    It's not complaining with the isos you have on there.

  • @forest said:

    @avsisp said:

    @rpqu said:
    Not DDoS, but Act of God

    Literally - and quite sad to be honest. One electrician in Albania lost his life this morning trying to fix some of the damaged lines. And several others in MK also passed away from the storms and repair works. It's very very sad.

    https://albaniandailynews.com/news/oshee-worker-dies-during-overnight-power-line-repair-in-southern-albania

    I have huge respect for electricians and linemen especially. People underestimate both the voltages involved as well as the constant risk of climbing such heights.

    The ones that do it from helicopters are the ballsiest people in the world.

  • forestforest Member
    edited July 23

    @avsisp said:

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Hmm, it's still down for me and still gives the "Could not find VM node in Proxmox." error.

    Server is zgkbhcvu.rscomputers-ks.com (195.144.24.78).

    Thanked by 1KeyGenMe
  • avsispavsisp Member, Patron Provider

    @forest said:

    @avsisp said:

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Hmm, it's still down for me and still gives the "Could not find VM node in Proxmox." error.

    Server is zgkbhcvu.rscomputers-ks.com (195.144.24.78).

    Yes, it went down again due to an exploding high-voltage power line and fire along fiber paths.

    The first time, the cables were damaged and teams spent over 18 hours in the field clearing the debris and damage before repairing the cable. Again last night at around 10PM CEST, a high power line exploded in a region where our cables pass-through. Fire department worked until 5AM this morning (CEST) clearing the debris and making the site safe for workers to enter. 7AM (CEST) crews arrived back at the site to begin work on fixing the cable. It's now ~ 7:40AM CEST and we're awaiting response from ground crews once they've removed all the damaged cable and replaced it yet again. In the meantime, we've also already began looking for other options (different cable providers, different datacenters) in the area to see if there's any less effected by these storms so we can move or add cables - but for now, all we can do is wait the ground crews to fix the existing lines. This is a natural disaster of great magnitude - that has caused significant infrastructure damage, deaths, and property damage across the entire region.

    We're expecting the main line to be repaired shortly - yet again. There's ~100m segment that is destroyed entirely in this blast and resulting fire.

    We are actually provided with redundant fiber paths by our DF provider (2 fibers going different geographic routes) - however in the initial storm, both were broken entirely. The main line was repaired first yesterday - the backup lines were to be repaired today - however, before that could happen, the high-voltage lines exploded along the main path, causing the fire and resulting downtime. Once that's repaired and we're back online, we expect the teams will start to repair the backup line so the redundant paths are restored.

  • NekoparaNekopara Member

    As many of you are aware, a massive storm recently ran through the Balkans region, causing extended downtime to serveral networks and services in the region, including ours. We faced extended downtime across the region - for both Albania and Macedonia.

    We believe the situation to now be stable - but are continuing to work with our Dark Fiber provider to monitor the situation and prevent future downtime. We already had something known as redundant-paths run - which means 2 fibers going 2 different directions to get to the same point on each side incase of outage - however, in this case, both lines were severed in the storm. We are now working to get new providers in, including those with underground cables that are less susceptible to storm related damage, to avoid this ever occuring in the future.

    Normally - per our Terms and SLA, this would be considered a force-majeure event - that is, outside of our control (act of God, act of nature, etc). However, we want our clients to also feel properly taken care of, respected, and ensured that their services are in good hands with AVS ISP.

    For this reason - we are making an exception to our policies and issuing compensation in the form of 1 week time to all users who have servers on Albania or Macedonia that are currently active (non-expired) and were purchased before July 21st, 2026 at 23:59.

    👍

    Thanked by 1avsisp
  • TimboJonesTimboJones Member
    edited July 23

    @forest said:

    @avsisp said:

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Hmm, it's still down for me and still gives the "Could not find VM node in Proxmox." error.

    Server is zgkbhcvu.rscomputers-ks.com (195.144.24.78).

    It's funny how you're the privacy advocate around here moreso than most others, but NONE of us would post our own IP and hostnode like that.

    Edit: oh, you meant the node was that IP, not your server. That makes more sense.

  • @TimboJones said:

    @forest said:

    @avsisp said:

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Hmm, it's still down for me and still gives the "Could not find VM node in Proxmox." error.

    Server is zgkbhcvu.rscomputers-ks.com (195.144.24.78).

    It's funny how you're the privacy advocate around here moreso than most others, but NONE of us would post our own IP and hostnode like that.

    Yo do realize that tor relays are public with their ip?

  • @Mainfrezzer said:

    @TimboJones said:

    @forest said:

    @avsisp said:

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Hmm, it's still down for me and still gives the "Could not find VM node in Proxmox." error.

    Server is zgkbhcvu.rscomputers-ks.com (195.144.24.78).

    It's funny how you're the privacy advocate around here moreso than most others, but NONE of us would post our own IP and hostnode like that.

    Yo do realize that tor relays are public with their ip?

    What's the price of tea in China?

  • forestforest Member
    edited July 24

    @TimboJones said:

    @forest said:

    @avsisp said:

    @Nekopara said:
    Albania is back online for me

    Correct. Everyone should be back online now - and compensation emails will go out shortly after we go through all our checks on our side and post-incident procedures.

    Keep an eye on your email - all clients on Albania and MK with non-expired services that were ordered before 17:55 CEST 22-07-2026 will get an email with compensation details, post-incident report, etc shortly.

    Hmm, it's still down for me and still gives the "Could not find VM node in Proxmox." error.

    Server is zgkbhcvu.rscomputers-ks.com (195.144.24.78).

    It's funny how you're the privacy advocate around here moreso than most others, but NONE of us would post our own IP and hostnode like that.

    Edit: oh, you meant the node was that IP, not your server. That makes more sense.

    No, that is the server's IP. You can see a list of all my server's IPs here: https://metrics.torproject.org/rs.html#search/family:C79C7E957B045113F6633AB5DA17433F30E49920 (which I also link to in my signature).

    There's no need for me to hide my server IPs because they aren't meant to be private. The only things private on any of my servers' storage are the SSH host keys and Tor's private keys. Everything else I could literally make public without issue.

    If someone wanted to find out what my AVS ISP's North Macedonnia VPS's IP was, they could trivially look through my list of relays and pick the one with an MK IP on the right ASN and it'd be that one.

    Thanked by 2avsisp TimboJones
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