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khanwebhost.com refund policy violation
I asked for a refund before they even delivered the service because they didn’t process my payment for two hours. After I added in the ticket that I wanted a refund (cause I eligible for 3-day money-back guarantee, advertised everywhere on the site), I got a quick answer, but instead of a refund, I just got the service, and my refund request was ignored. After repeating my request, I got the answer that: 1. crypto payments are not refundable, 2. this is common knowledge(as they said, "everyone knows"), which should somehow excuse the fact that they do not state point 1 in the TOS, refund policy, or anywhere on their site, and 3. it is not technically possible, which is a lie, because their payment processor explicitly supports it, and I have successfully requested crypto refunds before from other providers who care about their customers. While I understand that this is a dirt cheap, low tier provider, and I should used paypal there, I just wanted to write this review for future potential customers of this type of providers.
My conversation with support: https://ibb.co/album/2Ss7VQ
Comments
Two hours really or did you mean to type a larger number?
Yes, two hours. Do you want to say this is normal? I have used cheap IPv6 providers before, and it is usually like two minutes for confirmation and 10–20 minutes max for setup. In their defense, that could be a problem with their payment processor, at least that is what they said. I attached our conversation, but unfortunately my image URLs are not loading for some reason. However, two hours to respond, and an immediate response after the word “refund,” is not normal. Anyway, my review is not even about this.
If that's their policy, it should be in their policy.
Are you eligible for their "3-day money-back guarantee"? That also says nothing about crypto being ineligible.
Better attach the transaction hash. We can see when you sent it and when it was confirmed
Yes, I should be eligible. The service I bought has the label “Risk-free for 2 days” on their site, although according to their policy, it should be 3 days. At the end of our conversation https://ibb.co/album/2Ss7VQ, they referred to their billing policy, which does not publicly exist.
I would say two hours is okay but I now see they have a 3-day money-back guarantee so that changes the situation.
You can check my converstaion with support https://ibb.co/album/2Ss7VQ.
@AK_KWH, any ToS violation specials?
Instant activation and deployment is not the norm for 'cheap'... definitely not 'low-end'. Think many (providers) here can vouch in the very least manually confirming transactions and deployments using their 'spidey-senses' to prevent fraud and/or abuse. You must have the lucky touch: care to give a list of these providers?
Also: these guys are from PK. The time difference is real here, which I know for certain delays fixes for problems
I am not defending Khan here, though I am a customer of theirs and currently experiencing downtime in the length that I probably could claim I am loosing millions upon millions. /s
Not in the ToS, but, it is in their KBs. This dude isn't the first here to cry about crypto refunds with Khan.
Well, I saved this page on the day I made this ticket, haha: https://web.archive.org/web/20260606084536/https://khanwebhost.com/knowledgebase/21/How-can-I-receive-a-refund-or-cancel.html. Just as a precaution; I didn’t think they would really dare to edit it post factum! And the fact that I am not the first who "cry" about it is definitely not a good thing to say about Khan lol
They even add this after our conversation (or my review here): "Customer Conduct & Abuse Policy
We encourage customers to contact our support team and allow reasonable time for investigation and resolution of any issue before publishing public complaints.
While customers are free to share honest experiences, we reserve the right to suspend or terminate services and close accounts in cases involving:
..." This is kinda pathetic actually.
Well, I'll be... you very well have a right to complain then.
I was going to say that "I was certain as hell that a from of this verbiage (in very broken English) used to be somewhere in the site separate from the ToS, and in the ToS before the WHCMS theme change. I know because I was going to run up with it then." But now you've got me looking through the wayback and I cannot find it. I guess it must have been during the checkout or something like someone said in the other thread of it being a possibility.
Eh. But I bet saying "going by case-by-case, we decline" doesn't sound just nice or proper.
Regardless, if it would have gone through I reckon you still would of been here posting about poor service if you were getting a Texas VM as currently he is... doing something ('migrating' so they say) with the Texas node(s). The reason I was here in the first place looking was to see if anyone else has complained about this. It appears that right now hes migrated nodes to a node in KS but is tunneling back to Texas for IPs, and that is currently broken (for me at least).
Oh, that's actually playing dirty, quickly changing the rules just to be able to say that, it's written right there...
I can assure you there was nothing about crypto refunds at checkout. Unfortunately, there is no way to prove it through archives because those pages are private, but I think we have seen enough to not trust khanwebhost. Also, after this fabulous policy update, which I guess now has retrospective force, your service can now be terminated for complaining publicly, so I would be more cautious writing on this forum if you want to continue using it...
We actually have a legitimate complaint on LET! This is exciting.
I see a missed opportunity here. You detected a sudden policy change, post factum.
Message the provider saying: I want double refund, or I'm opening a LET drama thread!
/s
The complaints that are unreasonable get so much more attention. Somehow this valid complaint gets ignored.
Though I guess the unreasonable complaints are often about much more popular providers.