Disappointed Experience with ProxyWing Support and Region Switch Request

harvey99998

I purchased a US IP from ProxyWing for testing purposes. Around the same time, our company purchased a large batch of US IPs from another provider, so this IP was no longer needed.

I first requested a refund, but support said refunds were not possible. I then asked if they could simply switch the IP to another region instead.

Instead of handling the request directly, support repeatedly asked me why I wanted to switch regions, even after I had already explained the situation multiple times. They then asked me to provide proof that my company had purchased a large batch of IPs elsewhere.

This is obviously confidential business information, and I do not believe such a request is reasonable for a simple region switch on an unused service.

I understand that providers may have strict refund policies, but the overall communication experience was extremely frustrating and unnecessarily difficult. This has been one of the worst customer support experiences I have had with a proxy provider.

Andru

Okay.

luckypenguin

Next time read the conditions before you buy:

Refund Policy
**No Refunds by Default
**All fees paid for Services provided by ProxyWing are non-cancelable and non-refundable. Except as expressly set forth below, once a payment has been made, it is final and non-refundable.

Refund Eligibility
You may be eligible for a refund within 14 days of purchase only if all of the following conditions are met:

You notify ProxyWing within 14 days of the purchase of the Service; and
The Service is not functioning due to a technical issue on our side; and
ProxyWing support is unable to resolve the issue within a reasonable timeframe after your support request.