Novacloud issue with their client area?

unsafetypin

Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

ScreenReader

dear sirs / maam
thank you for doing the needful contacting lowendsupport.
your down time has been doubled

unsafetypin

@NovaCloudHosting

zejjnt

Can confirm replication of OPs issue.

unsafetypin

Seems fixed now

NovaCloudHosting

@unsafetypin said:
Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

Thanks for pointing out the issue. The DB was down, it should now be resolved.

You can contact us via Email or the Contact form on our contact page if our Dashboard is unreachable.

unsafetypin

@NovaCloudHosting said:

@unsafetypin said:
Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

Thanks for pointing out the issue. The DB was down, it should now be resolved.

You can contact us via Email or the Contact form on our contact page if our Dashboard is unreachable.

This forum is an extension of your ticketing system and should serve as your personal army status monitor

NovaCloudHosting

@unsafetypin said:

@NovaCloudHosting said:

@unsafetypin said:
Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

Thanks for pointing out the issue. The DB was down, it should now be resolved.

You can contact us via Email or the Contact form on our contact page if our Dashboard is unreachable.

This forum is an extension of your ticketing system and should serve as your personal army status monitor

Hahaha, do we have unlimited Free monitors?

unsafetypin

@NovaCloudHosting said:

@unsafetypin said:

@NovaCloudHosting said:

@unsafetypin said:
Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

Thanks for pointing out the issue. The DB was down, it should now be resolved.

You can contact us via Email or the Contact form on our contact page if our Dashboard is unreachable.

This forum is an extension of your ticketing system and should serve as your personal army status monitor

Hahaha, do we have unlimited Free monitors?

I suppose it depends on how many of your active clients are on this forum, so probably

MagdAlmuntaser

@NovaCloudHosting said:

@unsafetypin said:

@NovaCloudHosting said:

@unsafetypin said:
Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

Thanks for pointing out the issue. The DB was down, it should now be resolved.

You can contact us via Email or the Contact form on our contact page if our Dashboard is unreachable.

This forum is an extension of your ticketing system and should serve as your personal army status monitor

Hahaha, do we have unlimited Free monitors?

I have 10 days left to break the record for the longest open ticket (1 month without a response) ..
Ticket number #941315
@NovaCloudHosting

NovaCloudHosting

@MagdAlmuntaser said:

@NovaCloudHosting said:

@unsafetypin said:

@NovaCloudHosting said:

@unsafetypin said:
Hey lowendsupport,

I actually couldn't find a way to contact @NovaCloudHosting without doing this. Your client area is down, it seems.

Thanks for pointing out the issue. The DB was down, it should now be resolved.

You can contact us via Email or the Contact form on our contact page if our Dashboard is unreachable.

This forum is an extension of your ticketing system and should serve as your personal army status monitor

Hahaha, do we have unlimited Free monitors?

I have 10 days left to break the record for the longest open ticket (1 month without a response) ..
Ticket number #941315
@NovaCloudHosting

Replied to your ticket.

xAbhi

More than 2 days without a response.

Ticket # 941515

xAbhi

We're now at Day 4 - with no response.

@NovaCloudHosting is this an abandoned service now?

NovaCloudHosting

@xAbhi said:
We're now at Day 4 - with no response.

@NovaCloudHosting is this an abandoned service now?

Ticket is now resolved

Please keep in mind, that our support team prioritizes critical tickets on weekends and public holidays.

Also, this is not LowEndSupport. This is LowEndTalk. Just send me your Support Pin via DM instead, if there is no response to a ticket or have patience during weekends and public holidays. Can't expect fast support for a cheap service, where the ticket is not critical (outages e.g.)

fuqet

I've been waiting for a reply since 23.05... it seems support is non-existent.

NovaCloudHosting

@fuqet said:
I've been waiting for a reply since 23.05... it seems support is non-existent.

Just to clarify: your ticket is a general request and not related to an active service issue or outage. These types of requests can currently take longer than usual due to a high ticket volume.

At the moment, our team is primarily focused on resolving ongoing incidents and assisting customers affected by service disruptions at one of our Germany locations. Once urgent operational issues are handled, we work through general requests as quickly as possible.

Also, please note that LowEndTalk is not an official support channel. If you believe a ticket may have been overlooked, feel free to send us your Support PIN via DM and we will check it internally or send another reply into the support ticket (only recommended after 2 days)

We appreciate your understanding.