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[Poll] Can a supplier terminate a service contract because of a negative customer review?

1235»

Comments

  • forestforest Member

    @ralf said:

    @forest said:
    If a provider is really crappy, what is wrong with writing a negative review?

    The problem is that having one bad experience that wasn't resolved exactly to your liking is rarely equivalent to the provider being really crappy.

    And that's exactly why you should only be permitted to write one review.

  • Wait.... So are people saying that an honest review has consequences not because it is honest but because it skews the statistics due to lack of sample size.

    Whatever the consumer faces, that will boil down to lack of sample size and not what was written in the review.

  • mwtmwt Member

    In the US, I'm pretty sure you can't require that customers not post negative reviews as a condition of continued engagement with a business. That is review suppression.

    I see a bunch of comments that everything should be symmetric between customers and businesses. The rules aren't set that way because businesses tend to be more powerful than customers. Imagine if Cloudflare or AWS discontinued service over criticism (or worse, reports of an outage!).

    Laws weren't designed specifically for LET providers.

  • ralfralf Member

    @itachikonoha said:
    Wait.... So are people saying that an honest review has consequences not because it is honest but because it skews the statistics due to lack of sample size.

    Whatever the consumer faces, that will boil down to lack of sample size and not what was written in the review.

    No, I'm saying don't be a dick to providers if you want to keep your contract.

  • cxplaycxplay Member
    edited April 16

    I think this latest post is a perfect example; I expect that this angry German man will likely never get his money back (even if the claim is true). HostSlick could easily withdraw from the German market or even block visitors from Germany without a second thought.

    Edit: Another possibility is that HostSlick wants to preserve LowEndTalk’s reputation by issuing a clarification in response to this negative review, but how will they react to the title “SCAM”?

  • rcy026rcy026 Member

    @cxplay said:

    I think this latest post is a perfect example; I expect that this angry German man will likely never get his money back (even if the claim is true). HostSlick could easily withdraw from the German market or even block visitors from Germany without a second thought.

    Since HostSlick is a german company I don't think it would be that easy for them to leave Germany.

  • cxplaycxplay Member

    @rcy026 said:

    @cxplay said:

    I think this latest post is a perfect example; I expect that this angry German man will likely never get his money back (even if the claim is true). HostSlick could easily withdraw from the German market or even block visitors from Germany without a second thought.

    Since HostSlick is a german company I don't think it would be that easy for them to leave Germany.

    That makes it even more interesting. I'll keep an eye on that thread.

  • @ralf said:

    @itachikonoha said:
    Wait.... So are people saying that an honest review has consequences not because it is honest but because it skews the statistics due to lack of sample size.

    Whatever the consumer faces, that will boil down to lack of sample size and not what was written in the review.

    No, I'm saying don't be a dick to providers if you want to keep your contract.

    I have asked this question before but haven't got an answer as of yet.

    "Who decides that customer is being a dick in this scenario?"

    Since being a dick is subjective in nature, someone has to decide whether concerned person is behaving one like or not.

    So who decides that?

    Thanked by 1forest
  • cxplaycxplay Member

    @itachikonoha said:

    @ralf said:

    @itachikonoha said:
    Wait.... So are people saying that an honest review has consequences not because it is honest but because it skews the statistics due to lack of sample size.

    Whatever the consumer faces, that will boil down to lack of sample size and not what was written in the review.

    No, I'm saying don't be a dick to providers if you want to keep your contract.

    I have asked this question before but haven't got an answer as of yet.

    "Who decides that customer is being a dick in this scenario?"

    Since being a dick is subjective in nature, someone has to decide whether concerned person is behaving one like or not.

    So who decides that?

    Could a cyber jury organization be LowEndTalk? If it's in Chinese community, it's most likely NodeSeek etc. This trick only works on lowend supplier, If the target is AWS or Oracle would just roll their eyes no matter where they are and say "first time?"

  • ralfralf Member

    @itachikonoha said:

    @ralf said:

    @itachikonoha said:
    Wait.... So are people saying that an honest review has consequences not because it is honest but because it skews the statistics due to lack of sample size.

    Whatever the consumer faces, that will boil down to lack of sample size and not what was written in the review.

    No, I'm saying don't be a dick to providers if you want to keep your contract.

    I have asked this question before but haven't got an answer as of yet.

    "Who decides that customer is being a dick in this scenario?"

    Since being a dick is subjective in nature, someone has to decide whether concerned person is behaving one like or not.

    So who decides that?

    https://lowendtalk.com/discussion/137719/lowendtalk-community-rules/p1#goldenrule

    "Do unto others as you would have them do unto you." - Don't do things that decades of netiquette have shown to be offensive. Don't be "That Guy". Don't break the rules. When in doubt, just don't.

  • lol @ this whole thread. How many times are we going to re-hash this shit.

  • itachikonohaitachikonoha Member
    edited April 16

    @ralf

    "Do unto others as you would have them do unto you." - Don't do things that decades of netiquette have shown to be offensive. Don't be "That Guy". Don't break the rules. When in doubt, just don't.

    From the same clause,

    The administrators and the moderators are the judges, respect their requests when you are told that you have stepped out of line

    So Who is/are the judge(s) in the scenario of the OP? Who will decide who is being a dick?

  • ralfralf Member

    @itachikonoha said:
    Who will decide who is being a dick?

    Your mum.

    Thanked by 1Saragoldfarb
  • angstromangstrom Moderator

    People, five pages -- wow

    Thread closed

    Thanked by 2ralf AlteredParadox
  • JordJord Moderator, Host Rep, Megathread Squad

    @Saragoldfarb said:

    @plumberg said:

    @Saragoldfarb said:

    @plumberg said:

    @ehab said:
    @plumberg how is your penis impulses lately ?

    We had a couple group goon sessions
    So thats under control.

    But theres no guarantee it will stay the same

    Need assistance?

    More the merrier
    Always welcome!

    Let's invite @Jord . He likes it when his carrot gets nibbled on.

    Who's being nibbled?

    Thanked by 2Saragoldfarb ralf
This discussion has been closed.