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Review – NovaCloud Hosting
I upgraded my VPS to Ryzen 7950X3D / 9900X plan (Netherlands).
On February 20 I paid for a CPU upgrade. Invoice was issued and marked as paid (including VAT). The provider confirmed migration would take 1–2 hours.
However, the upgrade was not completed.
A few days later I was informed that the storage specification in the offer was a “mistake” (100GB instead of 200GB) and was asked to agree to 140GB instead.
Communication was slow (~10 days without clear resolution). I had to follow up multiple times via ticket and forum.
To summarize:
Payment was taken immediately
Upgrade not completed in promised timeframe
Specs changed after payment
Slow ticket response
I cannot comment on performance yet, since the upgrade process itself became problematic.
This is my factual experience. Decide accordingly.
Comments
omg too bad
Well, did you give him your Support pin and Ticket ID?
OMG
server was switched off few minutes ago. no any notification. still no answered tickets.
and what? they will teleport to 20 feb and do their work?
LED forum it's not proper place to communicate with hoster.
they must answer and work in their ticket system.
sent them support pin right now
Migration has now been completed.
Provider added 1 week of extra runtime and increased disk to 180GB NVMe.
The upgrade process itself was messy and communication could have been better, but the issue appears to be resolved now.
I will monitor performance and update further if needed.
Hi,
The facts are indeed correct as stated by you and I don't want to deny anything. Still, you were not ignored on purpose. There was an internal issue, which is the reason your ticket was not processed. The issue was already resolved shortly after your ticket was created, so it shouldn't happen again in the future. The best you can do in such a case is to create a new ticket and reference the old one or send me your support pin/ticket-id here on LowEndTalk (which is what I asked from you, but didn't receive).
We are sorry for the inconvenience caused by the delays and thanks to the provided Ticket ID in your screenshots, I was able to upgrade your VPS and add 1 week of extra runtime as compensation.
I also asked whether it was okay for you to change the Storage upgrade from 200GB to 140GB NVMe SSD, since I made a typo (200GB instead of 100GB), but never received a reply from you regarding this question.
Small question by the side. Why did you blurr out your name, but not your address on the invoice screenshot? I wouldn't want to give away my address in a forum
Best regards,
NovaCloud-Hosting Team
Hi,
Thanks for the clarification.
The main issue for me was not the storage change itself, but the lack of timely communication and the migration delay after the promised 1–2 hours.
I appreciate that the upgrade is now completed and compensation was added. I hope communication will be smoother in the future.
Okay, I understand your reasoning and why you wanted to add the detail in your review. But in the future I'd generally recommend replying to questions, since it makes communication easier and prevents possible misunderstandings. The same applies to LET, where I asked you for your support pin 3 days ago. Yes, communication should be made via LET, but there is no benefit about informing me about an issue with a ticket without giving me the required information to process the ticket.
Nonetheless the fault is still on our side.
I wish you a nice day and hope the VPS is working as expected ;D
Amazing support from Novacloud .
It can happen that you can type 2 instead of 1.
I would have asked for 150gb
ARE THEY JOKING??? SERVER WAS DOWN!!! NO EXTRA WEEK WAS GRANTED.
Congratulations , you have been NovaClouded
Anothre drama? Or just an incident? Anyway, popcorn time...
I wonder how many LET providers are giving all their customers automatically a free extra week after a short downtime 🤔
I read the +week as an apology for fucking up the order specs plus 2 weeks of bullshit back and forth. Nice spin though.
I know some who give customers a short downtime automatically for a week 🤔
The customer said compensation was provided.
Then a couple days later screamed that the server was down and that he didn't got a compensation for that.
So I assumed he expected another compensation for the downtime.
Automatic short downtimes are the best /j
Take my money!
Ooops
Ah maybe, I assumed he just noticed he never got the promised +week. Maybe he'll come back and let us know!
Honestly, all I can say about @NovaCloudHosting is good. I had the same upgrading experience and they offered me actually really good prices and were pretty gentle with me.
They took a little time to answer but I was not in a hurry so it was alright.
For me, at least, they offer a great experience and good support also
Also have good experience with them. Just using their PBS service, but still. No issues.
The issue has been resolved on my side.
NovaCloud eventually granted the promised extra week and also allowed me temporary access after the service period ended so I could make backups of my server data.
The upgrade process was messy and communication could have been better, but the matter is now closed for me.
congrats..