XeniaHosting.com | High Performance | IT & NL | VPS up to 25G (IT)

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@forest said:

@XeniaHosting said: If the customer does not respond within 7 days, the system automatically closes the ticket.

There must be some bug then, because as soon as you respond, it gets automatically closed instantly and I have to create a new ticket. It doesn't let me re-open it to respond.

Can you give me the ticket number? so we can check. thanks

@XeniaHosting said: The system makes a change to the network card every time the VPS is switched on/restarted to ensure that the system works in case of errors and/or changes of settings.

Unfortunately that causes breakages in some systems such as those installed directly via ISO. It's unnecessary, even if it's helpful to some users. It is able to be turned off on a per-system basis, btw.

Yes, you can disable it. If you open a ticket, we can deactivate it.

@XeniaHosting said: Basic VPS has a fair use traffic of 10TB per month, obviously we can increase it slightly if you open a ticket.

How much would some extra bandwidth cost? My VPS was network suspended despite there being no clear traffic limit. Based on your websites' documentation, while it says 10 TB is a recommended maximum, the service will only be suspended if the traffic use causes issues with other clients. However, it appears the suspension was automatic and that, despite the FUP explicitly stating that there is no hard limit, it actually is a hard limit.

I do need my VPS network restored, though.

In recent years, we have carried out a lot of monitoring and the average traffic per customer was around 5/6TB per month, so we have adopted a range of up to 10TB; the latter is increased (not by hundreds) for free.

forest

@XeniaHosting said: Can you give me the ticket number? so we can check. thanks

Here is an example: #LTM-222972

@XeniaHosting said: Yes, you can disable it. If you open a ticket, we can deactivate it.

Ticket #FQN-383264 (which is actually a continuation of the first ticket, since it was automatically closed when support replied). In the first ticket, I was asked why I needed to modify that file, but I was unable to reply due to it being closed. That is why I opened this ticket (but it also auto-closed).

@XeniaHosting said: In recent years, we have carried out a lot of monitoring and the average traffic per customer was around 5/6TB per month, so we have adopted a range of up to 10TB; the latter is increased (not by hundreds) for free.

Can I please get 100 Mbps unmetered? Or 80 Mbps unmetered at minimum. I do not need any higher speed, but I can't have the network get suspended.