All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
DeluxHost: my servers have been down for the second week now, and support can't do anything about it
I bought two servers from deluxhost - one in the spring of 2025, the second in the summer of 2025. Everything was fine, except for a small incident in the winter of 2025 (there were packet losses of about 50%), I opened the invoice and pretty quickly everything returned to normal. About 2 weeks ago, I noticed that one of my servers was running very poorly, but I did not notice any problems with server performance. However, after testing with mtr, it turned out that about 75% of packets are lost before reaching their gateway. I opened the invoice, the support asked a day later if this problem still exists, I replied that yes, and after their response, "You will be updated as soon as there are any developments. Thank you for your patience and cooperation while we work on this." they just started ignoring me. Perhaps it would be stupid, but I have placed the master dns server for my homelab on this server, so the long-term absence of a network is so critical.
I thought this problem was only with one server, but I just noticed that the packets loss from my Swedish server to the second server on DeluxHost is about 95%!! And strangely, this does not happen on other networks.
Before that, I thought it was a really good provider that provided servers for a small price (a special advantage was the availability of 10G ports), but 1.5 weeks of network downtime was too much...
Proofs:
Comments
Hello,
We understand your frustration and we acknowledge that the situation is inconvenient.
At the same time, we want to be transparent, this issue is related to upstream network paths that are outside of our direct control. We have already forwarded all relevant information to our upstream provider and are awaiting their feedback.
Unfortunately, beyond escalating the case and monitoring the situation, there are no further actions we can take locally. We do not have the ability to intervene directly on third-party networks.
Any further updates will be communicated exclusively via the support ticket once new information becomes available.
Thank you.
Don't you have a backup network channel? Downtime for 1.5 weeks is unacceptable for any SLA conditions, even for such budget VDS