BAD experience with Cyberpanel Web Hosting

shounenninja

Hello. I just want to share a quick review of Cyberpanel's hosting offers on their website.

I was looking for new website hosting since I found my old one quite costly, so I signed up for Cyberpanel’s managed WordPress hosting plan because the plans were cheap and the website was surprisingly fast. I didn’t know it would turn into a whirlwind of events that consumed a lot of my time waiting for my refund.

Pros

• The managed WordPress plan is cheaper than other sites.
• The managed WordPress plan comes with a discount upon purchase.
• Support is usually quick to respond and willing to help (it seems to be just one person handling all departments).

Cons

• The managed WordPress plan is actually just a shared hosting plan using Cyberpanel software. Your website is not truly managed.
• They do not offer free migrations, and you have to do it yourself. There are no easy tools to migrate your website to their Cyberpanel system unless you raise a support ticket, which may include additional fees. They were also not transparent about this.
• Whack support. They helped me migrate my website after I raised a support ticket since I have no technical know-how on their panel, but I could not see my website in the provided panel. Because of this and the growing dissatisfaction for the hosting, I canceled my plan on October 21 and requested a refund afterward.
• The support person did the following instead: (1) Offered to migrate the website again for a fee and move my remaining balance to a VPS plan I did not sign up for (2) Kept offering new deals even though I had already requested a refund (3) They refused to refund me as of this post, I noticed they changed the date of my ticket from October 21 to 27 and citing their FAQs as justification.

That is all.