New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
So my VPS with enzonix went down today, for the first time actually, no new emails about migration finally happening, nothing, and I can neither login into the panel(credentials do not match our records) nor restore the password. Also it doesn't look like my account exists on terabit, as there is no such user with my email. So what now?
cancel, switch providers, and don’t look back.
Likely you need to login to https://client.enzonix.com as our new portal does not contain VPS client accounts.
The dead server is coming back online soon. We are still awaiting a migration date.
@AlexPads just wondering what's happening with your GeoDNS nowadays.
I signed up on December 1st and registered a free account to test it, and set pointed NS records for geo.$MYDOMAIN to your servers and set up a test with just a couple of machines. I just tried to log in because I wanted to add more machines and re-test, and was confused as https://my.enzonix.com/dashboard says I have 0 services and https://my.enzonix.com/products/dns goes to a 404 and it's no longer listed in the shop.
https://client.enzonix.com/order/main/packages/dns/?group_id=27 is still listing it in the shop, but with no stock and it doesn't recognise my login, so I'm guessing this is the old VPS login page?
So, it looks like my free service has been deleted, but I didn't get any e-mail about that and can't find any announcements about it either. Has it gone for good?
I predicted exactly this would happen the second he announced it. Many thanks.
Oh, interesting. I get that banner now as well, but didn't notice it before. I'm sure I can't possibly have been that blind... Weird. It's gone and won't appear again now.
Anyway, shame. Seemed like I'd be able to avoid rolling my own.
Wow. Can I get a refund for the attempted usage of VPS? Nevermind a double one, just a regular 1x would do.
definitely not a pathetic choice to give away your vps customers for free to some rando company to focus on a different pet project only for that to fail too
maybe the products weren't the issue
how can anyone take seriously any provider here its beyond me
Hello,
DNS was not a main project. It was an additional product that was released alongside our S3 offering as an option if people were interested. While we had over 100 users signed up for the DNS service we only had 1 domain ever added by a user.
After 2+ months of this it was determined that nobody cared, and the product was closed. DNS is a fairly saturated market anyways and clearly one people are not interested in using as it was, this is fine.
Our S3 object storage however has done nothing but grow, getting new customers daily and providing many premium features at our standard lower costs.
We have more services coming out or being migrated from our old portal also such as WebHosting.
I understand many of you are unhappy with our exit from the VPS / VDS market however the service was not scaling well and was becoming unstable with only me and my small crew to manage everything, while using increasingly unstable software to run it all. On top of that many customers from this form are abusive, ungrateful and generally unpleasant to provide services for. The low costs bring them in and then they expect DigitalOcean level of features and quality for $1/yr. This obviously does not roll well over a long period of time.
We left VPS and don't intend on coming back anytime soon due to this. Our S3 storage is going well getting updates frequently and will continue to improve and grow overtime along with the launches of new products and services overtime. Many of you don't realize that Enzonix is not my only Company and is definitely not my largest, oldest or most successful.
While the VPS migrations at this point would have been better as an exit with some coupons to other providers, there is not much we can do now except for wait on Terabit to move servers. Only Germany is left to migrate.
Best,
You are unpleasant to receive services from, the customers paid you exactly the sum that you requested, and instead of a reliable service for the entire paid-for period, they got a migration notice months ago, that you had no intention to follow up on. Three months have passed by now since that notice. You know, it would be so much better if you didn't send it to begin with, until you are actually ready. We could at least use the provided product during all that time, and not wait for migration and downtimes "any day now". As is, already 3 months of idling.
I hope the rest of your "business" goes down as well. I'll make sure to let everyone know what a disaster and untrustworthy person you are, in every thread. As well as other "happy" customers. Unless you rebrand and change your nickname, I guess.
Hello,
Migrations are not pending on my end. We are awaiting Terabit to move the services. I am not "untrustworthy" everyone that has requested a refund has gotten one without issue and without hassle. Migrations were scheduled and the schedules have clearly gone past the expected time. I am also sitting here waiting for migrations to complete. I wish I would have just given everyone 30 days to move themselves. I tried to be kind and allow everyone to continue their service with Terabit. Clearly this was the wrong option. Clearly you are upset but it's not fair to take that out on me when you are using the service while waiting for a migration. Please contact Terabit with any complaints as we are also awaiting the completion of migrations.
Best,
Point very well said. No sane person would look at enzonix track records and go "yeah i'll buy their service" no matter what pet projects Alex comes up with. Waiting for the S3 migration notice to another rando company, I give it a few months.
It's more about the fact that people can't built projects using your services because god knows when you randomly decide to discontinue shit and fuck over your customers. I wouldn't call that trustworthy or reliable, but then again LET sets the bar very very low. It has been a very disappointing few months looking at what you do Alex.
Im sorry that you feel this way. I know you despise Terabit and I am sorry. I don't randomly discontinue shit. Nothing has been discontinued randomly. All previous services other than VPS are still functioning, even VPS that are scheduled to be moved sometime in the future are still functioning.
VPS were discontinued as they were unstable, unreliable and generally low quality for what we wanted to offer. On top of that me and my small team were unable to provide the level of support required for the low end market and thus stopped offering the service before it got out of hand any further.
The GeoDNS was shutdown recently as not a single person was actually using it. The one person with a domain attached had no nameservers pointed at the service and yet we still provided a double refund for at least trying the service. Clearly it was not what anyone was looking for and wasn't being used. Thus nobody actively using the service was affected by that shutdown.
I am sorry you dislike Terabit, I see now that many people do. I have already apologized many times for the migrations.
Best,
That's interesting - I signed up for the free offering because I fit comfortably within the limit imposed (I can't remember exactly, was it 10 records in the domain?) and definitely did add a domain and ran some tests with it.
Seems like it was a disaster if you only had 1 domain ever added, and that was by me on the free tier.
Still, it would have been nice to have been told it'd been deleted though, if I was your only active customer, even if I was on the free tier. No e-mail, nothing. And all evidence of it ever existing has just been purged from the website.
I guess your choice. Actually, it seemed like it'd be a great service. I was actually surprised how generous the free account was (although I can't check to remind myself of what was offered now).
That's fair. It's good for a company to focus on one thing and not spread yourself thin. You should probably have stopped this comment here!
I didn't use the server enough to notice problems. I only saw the downgrade after the VPS were transferred out to Terabit - moved to a less useful location and downgrade from Epyc to Xeon. I actually chuckled when I got the renewal invoice and it has Epyc in the title. Nonetheless, I did still renew because I'm still hopeful that the promised Epyc will return.
I think a lot of that comes down to your maturity as a vendor to decide whether you want to engage in that race to the bottom. Many providers here don't. But as a small company, you do what you have to do to get initial growth and positive reviews. I remember when you were offering deal after deal at $5-$12/y, every single one seemed to be given joyfully by you. You even hung out in the chat most of megathread and kept offering special deals multiple times. Nobody was forcing you to make that choice.
I just rebooted my ex-NYC now-Kansas machine and the CPU info still says Xeon not Epyc, so from my perspective we're still waiting for the promised migration back to decent spec machines. I guess as I've renewed after the handover, that's a Terabit problem not a you problem.
Honestly, this seems a bit unfair. Yes, the migrations were handled poorly, but you've still got service haven't you? (Honestly, I can't remember, so apologies if you don't). If it's just that you're still on your old server waiting for the migration date, just set your DNS TTL suitably low in the meantime.
But I think it's fair enough for a company to pivot, and it seemed that Alex did take steps to try to make the right thing happened. It didn't, but that doesn't make him untrustworthy per se. I'll agree that the messaging here in his last post was bad - it even rubbed me up the wrong way, and I'm only idling my server!
Again, I was actually using it and I did have nameservers pointing at the service. If you'd navigated a browser to the domain I was hosting on it, then you'd also have seen content served from each host they pointed to.
I guess I don't count because I was on the free tier though. I suppose I did get double the refund for what I paid, even if I didn't know about it.
Hello,
Yes there was one paid customer and one free using the service. All other accounts had no domains. I was only counting the paid as that's all most people care about.
If you open a ticket I can provide a credit to your account or free 25GB S3 storage (lifetime) for using the service.
Thanks for giving it a shot while it was around. ❤️
We did provide many deals and ultimately this wasn't really the issue as money was never fully the issue. Money can be resolved. The issue was my deals being picked up idled for 1-2weeks and then suddenly being turned into scam bots, phishing and other abused servers I provided deals as I love giving people a good service for a good price that they could use to keep that oss project alive or develop something or whatever. The issue came once things started to get abused. Previously idled or low usage servers started becoming abused. Quickly. I was drowning in abuse tickets daily and fending off having our ranges pulled constantly.
Clearly before we would ever or if we ever offer VPS again it would require serious development and systems better than the individual boxes on different networks we had previously. We would want to do our own hardware, owned ranges and such.
After that dumpster fire I doubt we will offer VPS again.
I am sorry that things have gone how they have however we are working towards not having that happen anymore with integrated systems and services (homemade S3) for example. We will be having other services rolled out slowly overtime fully integrated as well as some simple cPanel offerings as well.
I understand that there have been issues and the "trust" is gone, but we are working to be better. We are improving our workflows and service management overtime and are committed to providing quality services at a good price, with all the fancy features simplified and included in that price no strings attached as always.
Well now that I've been rambling long enough, make a ticket, and I can get you something for the removal of the service.
Best,
No, it's all good. I don't need credit and don't use S3 anyway.
I'd spent a lot of time thinking about how to roll my own GeoDNS, and then I saw yours that seemed nice and easy to configure and seemed to work from my test.
My point was just that it would have been nice to have been informed as well rather than it just disappearing. I wasted 15 minutes yesterday trying to log into all the different Enzonix control panels now, second guessing myself trying to find where I'd set it up originally, only to discover that it was actually the first panel I'd tried, it'd just been expunged from existence.
Yeah, that sounds sucky and I guess part of the reason why other providers want to charge more - so that they earn enough from it that it's worth putting up with the shitty parts of the job, or being able to pay someone to do that for you instead.
I'd say though, that withdrawing GeoDNS is again one of those things where unless it was actively losing you money from not having enough users to pay for it and support, cancelling it doesn't help your image. It just casts more doubt on whether the S3 thing will continue to be supported, or whether that will just be yanked too.
And you're in quite a curious intersection. If you don't have much data, but it's important to your company, you might as well use a well known provider because the cost for not much data is reasonable. And if you have a lot of data, it's probably because you have a lot of revenue and can afford to keep paying the big providers anyway. It's only when customers get really massive that they worry about moving the data somewhere cheaper, and then they'd probably prefer to do it in-house rather than trusting a small company.
But anyway, good luck for the future, hope the S3 works out.
Honestly no need. I was just hoping to save myself the dev time of rolling my own, and assumed that you had some anycast DNS servers to provide better accuracy than I could manage.
That said, I was thinking about some nice approaches I could use. I think I'm going to just take one of the publicly available datasets for IP ranges to approximate location, and then augment that with data I collect myself from individual IPs that connect to my servers. It's just that actually implementing that is probably a multi-week project, so it's now somewhat low down on my priorities.
This can't be true. If you were the only domain ever added, then where was @oloke 's domain?
We used nameserver checks to determine if a user had activated the domain, it is possible since Oloke was on the early access, that the account did not include this value. It's likely this incorrectly counted the domain as inactive.
Best,
It's more likely that it was me that wasn't counted as I wasn't a paying customer, I was using the free service.
My comment was more tongue in cheek as I knew I had added a domain, and they said they'd issued a refund to whoever they found with a domain and that wasn't me. So just from that basis along, I knew that there had to have been more than one domain there, hence my facetious comment.
Anyway, none of this really matters if the service has gone.
My domain was added very early on (before the product even launched publicly). It was marked as beta and it was free. Probably Alex meant only one person actually paid for the DNS product. I can't really be mad at Alex for discontinuing a free service that I got in beta. I did not host anything important on that domain anyway.
Nevertheless, it's a bit underwhelming to see it go so quickly, especially that it was added to Caddy and seemed genuinely useful. I really hope other enzonix products will not share the same fate.
A bit more communication would be nice, I only discovered the product was cancelled after my DNS records stopped working.
Some pre-discontinuation email would've been appreciated if similar situation occurs in the future.
Yeah, totally agree. I was just sorry that it disappeared, and disappointed that he hadn't even bothered to tell everyone who'd signed up and had a live domain using it, paying customer or not.
Hehe, this is twice I've looked at the caddy docs in as many days. I've never used it, but I guess I might have to actually try it sometime!
@ralf @oloke
I will be making sure that product modification emails are received in the future as tickets on affected accounts instead of one-off emails. This means you will get Notifications (if you have them on) as well as a ticket email on your verified email address.
We are working on improving the product launch process so this does not happen again in the future.
Best,
Just one final point about how people use products purchased, especially for things promoted during BF. It might seem frustrating when the little interest you have in your latest product is dampened by them seemingly buying it and not using it, but you should expect that to some degree.
For instance, I paid for 2 years of MXRoute, and overlapping with the 2nd year of that, I purchased another 3 year subscription. I do actually plan to use this as a fallback mail delivery mechanism if I detect that the sendmail I've been running for years has delivery problems anywhere, but to date I've sent exactly 2 mails from the first account I had and zero from the second.
I'm happy "wasting" that subscription because at the point in time when I need it, it'll be there ready and the sunk cost of those subscriptions bought on promotion is still cheaper than buying it when I desperately need it that minute. I'm also happy that the service exists, and happy to support it, even if I'm not actively using it right now.
And even more so for stuff bought at BF. After BF, most people are crazily busy at work, then there's a long break over Christmas and New Year, and then the start of the year is also crazily busy. Looking at that period in time and seeing no interest can't really be construed as people not intending to use it. Most companies I've worked at have a policy of never starting work a new project in December, and the first few weeks of January are getting back up to speed and clearing out the backlog that built up in December.
Yes,
This is a good plan, and something we will be looking at for the future.
While DNS is gone for now, it may come back in the future as an add-on to WebHosting or similar, before being brought back fully as a standalone product. We would want to make some fairly large changes to how it is priced, and how it functions before we would properly roll it out in the future.
This is similar to our Key Vault database we have had cooking since November. While the product is there and functional, with users beta testing it, it won't be released until we know it will be stable, used, and easily managed by our team.
Best,
for this reason, as soon as the deadpool info came out, i canceled all services!
Hey, I have a question for @AlexPads --
I have your budget cPanel (and it has been very good -- thanks!)
The issue is that @SilverCreek banned me (see thread) from their services last year after rudely complaining on their discord. I was rude not because I am an ingrate, but because they were gaslighting me by saying the service was working and their "technicians checked it" when clearly there was a glitch in their service transfer (I bought the service from a different user).
They were clearly overloaded by overselling on Black Friday and took it out on me. After a few days I got fed up and lost my cool.
Now my question is obvious: Will my service carry over or will they discard me once they realize who I am? If the latter is the case, I ask to be given notice so I can backup my files beforehand.
Thanks @AlexPads for your great service and good luck to your future venture.
Hello,
Due to the ongoing issues with VPS migrations we will be keeping WebHosting an migrating them manually to our new billing panel once the integration is completed. Pricing will remain the same.
Best,