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VPS for business
If you needed a VPS with 8-16GB RAM and ~80GB disk space for business purposes, which provider would you use? They must have fast support, ideally 24/7, and the server must be located in the USA.
I mainly use GreenCloudVPS and HostHatch for my personal servers. I like both of them, and GreenCloudVPS has great support. I'm not sure how good hostHatch's support is for full-priced plans (which is what I'd get) since the only VPSes I've got with them today are sale-priced ones. I could get two with two different providers and have one as a warm failover.
I was thinking Hetzner Cloud would be a good choice, since they have good support and their AMD VPSes are available in the USA.

Comments
Hetzner Cloud support is only available Mon-Fri 8AM - 6PM CET.
They are generally reliable but if you need 24x7 support then I don't think they're a perfect option. If 24x7 support is important to you, I would recommend buying a Hetzner Dedicated Server instead of a Cloud instance, because they do offer 24x7 support for dedicated servers.
Another option is that you could use Hetzner Cloud and then setup failover on their platform. They have private networks and placement groups.
Ahh that's unfortunate, since CET doesn't overlap with PST/PDT at all. Thanks for the info.
I could go without 24/7 support, as long as the provider has support during US business hours.
Depends on your budget. I would probably use someone like DigitalOcean or maybe Vultr for production or serious business.
I mean LET uses DigitalOcean for hosting this forum. You can't get any more srsbzns than that.
I'd just use DigitalOcean or Vultr (avoid their older locations). Most bulletproof way of doing things would be to set up multi provider redundancy if at all possible, everyone goes down eventually. I run prod with HH + a few other providers and am quite happy with that decision. Getting twice as many VMs for the same amount of money will always have more availability than getting a premium VM from a more expensive provider.
Yeah I was thinking of doing that as well. I'm just curious as to what HostHatch's support for full-price accounts is like, since I've heard it's better. That's likely what I'd do.
Which locations are their older ones?
My issue with DigitalOcean is that 8GB RAM is at least $56/month which is quite expensive. Vultr's pricing is more reasonable.
For that price, I could get a full-price VPS at HostHatch and a VPS at Hetzner, and use one as a warm/hot standby.
For business usage and full support it’s a peanuts, so you need to change title, VPS for hobby. You pay peanuts you will get a monkey.
@Daniel15 We can help! We host both small and large businesses. Our EPYC VDS is available in 9 global locations, with more locations being added in the coming days.
https://solidvps.com/epyc-kvm-cloud-vps.php
Eh yolo it with few cheapies and some load balancers
Or go with hetzner dedicated
Choose right!
https://www.tier.net/vps
How much traffic do you need?
They don't provide 24x7 support?
it's pretty good even on the promo stuff nowadays. but i mean if a hypervisor, etc is down then it's not a question of what support tier you have. any outages are dealt with really quickly.
Avoid NJ, LA, AMS, and Tokyo, they've been around since forever and have a lot of legacy cruft there. Try to go for the newer facilities like Chicago or Atlanta if you can.
yeah you really pay for DO, it generally makes more sense to do what you mentioned below. it'll be more fault tolerant than a single VM anyways.
GreenCloudVPS east us has been great, great uptime but I use it only as a backup, for business would stick to dedicated from OVH, Reliablesite or other major player etc...
I've used vultr with a dozen VPSes for the last 5 years. They only had about 1 minute of downtime that affected me in that period of time. These days, I mostly colocate with @jfreak53 and Tier.net
@Daniel15 We’re happy to hear about your positive experience with us!
You can explore our VDS plans here: https://green.cloud/epyc-nvme-kvm-vds.php.
For HA, you might consider deploying two VMs in different locations. We're confident it’s highly unlikely to experience issues in both locations simultaneously, as we utilize separate data centers and upstream providers. Also, if you haven’t seen it yet, we recently launched our LA location featuring EPYC Genoa CPUs this year, which is ideal for load balancing with SJC.
Happy to price match something for you in any US location or give something custom if you want to try out ExtraVM. Plenty of small (mostly U.S.) businesses use my service between standard KVM VPS and my hybrid dedicated servers. VPS and dedicated clients can add me on Discord. But setting up two duplicate HA servers.
Oops, spoke too soon. Their New Jersey datacenter is currently having storage problems, and my mail server has been down for about an hour.
There are a lot of awesome providers on here, if you’re looking for solid performance and responsive 24/7 support in the USA, I’d recommend checking out ServerHost.com
We run high-performance VPS nodes (NVMe storage, Ryzen CPUs) in multiple U.S. locations — ideal for business workloads that need both speed and reliability. Support response times are typically under 5 minutes, and we include free migrations, backups, and DDoS protection on all plans.
An 8–16 GB VPS with ~80 GB NVMe fits perfectly within our standard lineup — and you’ll get enterprise-grade hardware without the enterprise-level pricing.
If you want, I can DM you a promo code to test it out at a discount.
For real prod I like dedis, less noise from server neighboors
And for that, I really like OVH
Might be worth looking into their public cloud, with vRacks etc you can transition into dedicated servers once the time comes
Compared to most LET hosts its a very mature platform in the sense that several product lines can be connected in vRacks, automatic monitoring with intervention on dedis if you so choose, just lots of benefits
If you can build your own redundant network by putting together OVH and Hetzner, it would be perfect.
Hi,
I really like OVH.
Greetings.
Thanks for all the suggestions! I'll take a closer look through these suggestions when it gets closer to the time I'll actually need the server.
I've considered OVH, but last time I tried them, their support was horribly slow and inefficient. Maybe they've improved since then though. Their US VPSes always seem to be out of stock too. I've never seen them have stock of any of the VPS plans in the USA, just in Canada.
I've considered this, but for the price of a decent dedicated server in the USA, I could get a VPS with proper enterprise-grade hardware and better performance.
I've personally never used them but I've heard good things about https://upcloud.com
A bit pricey, but could be what you're after.
https://upcloud.com/support/
They do seem to have 24x7 support with guaranteed response times.
Are you using the US website to see these VPS? They are available at https://us.ovhcloud.com/vps/configurator/
I’m using AlphaVPS for production. https://alphavps.com/
They list 24x7 support; support has always been responsive, servers in US and Europe.
I using it right now, as much their many recommended and experience I got people just let me manage their server on upcloud VPS.
They pretty great regarding issue support (ticket answer around 10 minutes) and once time I have tricky issue like change node was solved within short time frame.
They have tricky "post-pay model" payment since last august, if you pre-pay guys linode actually another option you could get.
Yeah - It always says "out of stock" for the two US locations.
I’ve been using OVH for my business for a very long time and haven’t had any problems.
I didn't realise that the eco (Kimsufi) dedis are available in the USA. $20/month is a good deal. Not sure I'd use it for this particular project, but it might be useful for other projects.
I personally cannot feel easy to use kimsufi range for business, unless you already have a good high availability and disaster recovery plan