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Thank you for adding me in black list, you are helping us actually to avoid future conflicts like this.
And,
You have already made a good example,
Now lets extend it,
If nothing is written about cooling fans, then customer should not expect high performance cooling fans right ? or liquid cooling.
Similarly if nothing is written about overclocking the CPU then customer should not expect he can overclock the CPU.
Similarly, if we have not written regarding iGPU then customer should not expect iGPU enabled and working, they are free to ask before ordering. or even they are free to try and make it working, we have given you full acess of server with IPMI.
We delivered the CPU you asked for, since we had not written chassis details so you cant demand a chassis which will make iGPU working.
@HostDZire you didn't make this situation better in any way. you can write a lot of words, so please put a few to the order page.
do you realize what you're saying? it's your job to provide proper fans which will not throttle the cpu, if you put low-end fans which can't handle the CPU at full load then you're scamming people.
Thank you very much for your enthusiastic response. I also found some tutorials online, but through the BIOS in IPMI, I couldn't find the relevant integrated graphics card, so I guess it really can't be used.
Hi,
i have basically no knowledge in this specific field, but i think the problem is that you thought that a CPU integrated VGA is equal to a dedicated VGA.
But that is simply not the case. ( I THINK )
While the dedicated VGA is sitting on a separate PCIe slot and have this way its own device ID's on the PCIe bus system, you can access this device with software.
An integrated VGA is not an independent device. Its coming with the CPU and is accessable/useable only through its drivers.
So what ever you wanted to do with a VGA, the solution you bought was doomed to fail from the beginning. ( I THINK ). You simply bought the wrong thing, without knowing it.
But maybe the solution that @stefeman pointed out might work. Again, with this specific topic, no idea... good luck!
normally people who sell something will usually point out what the product CAN do.
And not what it can NOT do.
I mean ok, in some countries you have to write that the coffee might be hot and that you should not eat pesticides....
But lets assume that at least some people are aware of the fact that if they buy $what_ever that THEY are responsible to know if this fits your needs or not.
Of course the provider could write a loooong list of what the product can not do. But no one does that. No provider, no car dealer, no drugdealer no merchant.
So if you want to blacklist providers who do not do that, its of course your free choice. But i think you will have a lot of false-positive with this kind of filtering.
Another question is how the provider deals with this situation. Some will just do nothing as its not their problem, some will offer the customer some kind of solution.
As i already pointed out, maybe the provider can be asked to take back the server and refund to an internal account, at least partially and/or offer something else the customer might need now or later in the future. But thats based on good will and not part of being obliged to compensate something that is not mentioned not to work...
I currently rent several VPS from them, and I just bought a dedicated server. Who would have thought something like this would happen? My home computer with integrated graphics works fine, so who knew the server would be a different situation?
It's common enough to want to use the IGPU of a server, the use case I can think of is transcoding video formats when you are using Plex or some other media server. People rent dedis from OVH (for example) with a flavour of e3-1245v[1..6] for the iGPU they come with.
OP said they want to install and android emulator. I don't know anything about that, but I expect it would be similar.
I happen to have a mini-PC with an N95, which also has a iGPU, running Windows Server. I just RDP'ed into it and in the Device Manager, I can see an "Intel UHD graphics" under "Display adapters". The mini-PC does not have a discrete card like OP's server though.
It's not clear from OP's messages if they open the Device Manager or the Task Manager, but if the iGPU was working, it should be there. If it's not and there's no option in the BIOS to activate it, it's probably game over for OP's intended use.
Hi,
ah, ok thats a new information. So then, if your usecase is proven to work, then its a pure setup question. So just follow @stefeman suggestion and hope that things will start working.
If not, then you have something to complain with the provider about if technically similar/identical things do not work.
Especially if you have several other services with them it should not hurt the provider too much to allow you to use the money to just pay for your other services. So you would not really loose money in worst case.
Just like @fredo1664 pointed it out, check if you can see the device. If not, maybe its just deactivated in BIOS.
Try to activate it. Its part of the server, so you must have somehow access to it.
I rented this server e-2388g, which also has integrated graphics, not a dedicated graphics card.
Servers without integrated graphics or dedicated graphics cards cannot install Android emulators.
I do realize what i am saying,
Did i say anything about CPU Throttling, so you assumed if server does not have high performance fans it means CPU will throttle.
But if you are knowledgeable enough to assume things like this.
And if you are knowledgeable enough to know XYZ CPU has integrated GPU, then you should be knowledgeable enough to know not all motherboards support it, not all chassis supports it, so you should get that doubts cleared before ordering.
We did ask you to get every doubt cleared before ordering and write there is no refund, because that information is very important so we have added it to the order page.
You are ignoring information given in order page and expecting us to write more information so you can ignore that too and complain later, right?
like @layer7 said we can't really put all information in order page.
Just read any technical specification of a chassis, and you will see if we try to add things which a server can't do then the list will be big.
Do you see any company doing that or does it specially for us to add those?
Give me an example of some big companies who listed multiple things a server doesn't support, no one can list everything a server can't do. So instead of adding those we ask the user to get doubt cleared before ordering.
Hi,
yes, just try out to enable the VGA in the BIOS and let us know if something improved :-)
Good luck!
This is their original reply to the ticket
**The integrated GPU (iGPU) is disabled at the hardware/firmware level and cannot be activated via BIOS.
Other customers have tried it, it will not work.
That is why we have not written GPU in the specifications.**
Hi,
ah ok, thank you for clarification.
Then the only question is if this was written in the offer as information yes or no.
If yes, customers fault.
It not, then the provider should refund, as no one will expect that product features that should be there because its included in the hardware normally are suddenly not available because of what ever.
We already checked this with Leaseweb, server is from leaseweb so we asked their support about this, they said HPE ProLiant DL20 Gen10 Plus do not support iGPU.
It’s a bit strange that HP offers a server with a CPU which specifically has an integrated GPU and then disables it, and adds a small Matrox card instead, but that’s a HP decision / design I guess.
I think you can just let it go OP, it’s a lesson to ask about the chassis of a server the next time you rent one for the iGPU.
We have not disabled it, its the chassis which does not support it.
Its not intensonally disabled.
Even i was surprised to know this,
But after having a fight with leaseweb i came to know its the HP who dont support it.
Off course we add more information's like this to prevent further conflicts but again we cant list them all, eg: this server also has 2 disks only, every chassis has many limitations, we simply cant list them all, many cpu also has limitations for example operating system support also depends on CPU model, eg: you can't install latest esxi in older CPU, so list is big. we expect customers to also do some research before ordering. having iGPU in CPU but not supported by Motherboard is not a new thing.
@HostDZire you're not making any sense and you're not even realizing that im not the one who created this topic. Im once again asking to add 1 thing to the product page.
what am i ignoring? the non-existent info about IGPU, motherboard, or chassis?
only LET providers could talk to their customers this way smh...
That's how it is on the official website.
Canada/E-2388G 32G 2x960GB SSD 10Gbit 30TB BW
Processor :- Intel Xeon E-2388G
RAM :- 32GB DDR4
Disk :- 2x960GB SSD
Port :- 10Gbps Full Duplex
Traffic :- 30TB Bandwidth
or
That's how it is on let.
E-2388G || 32GB DDR4 || 2x960GB SSD || 10Gbit 30TB IN + Out BW || Montreal, Canada ||
Got it. Thanks.
Again, your assumption is wrong, i do realize you are not the OP.
Why this one thing? Tell me all possible information we should provide so a customer will not make a mistake. also list a few companies who already do that.
Just by adding this information will not make conflicts like this go away, there is always something new.
If you have ignored some information which we had given already, then you will also ignore this information and complain later.
We are already added a lot of information to avoid conflicts, tell me few example of big companies who list things like this in order page ? does ovh do that ? does leaseweb ? they expect you to read TOS, Sales contract, but we added some important information in order page and also colored it in Bold Red, so we are simply forcing you to read before ordering.
@HostDZire the least you could do is edit the name of your offer and add "(NO IGPU)", instead you decided to argue with your customers on the forum, it really shows who you are
Well its customer who opened thread in forum, i did not.
I didn't even know about this thread until someone tagged me, so now i have to reply.
Are you expecting me to ignore the thread ?
Off course we will keep adding more information like this, there is no debate for that.
Debate is about our exesting order page information.
Hi,
well now thats the biggest f*** up ( aside of my dell story that is currently ongoing ) that i saw in some time.
The customer and actually also not the provider could have foreseen that specifically HP has this limitation.
On top, the provider is reselling another provider. So its clear now why he can not just refund it / credit it on another way. And why he specifically put this non refund rule, which the customer accepted knowing it. ( i assume ).
Thats one of the rare cases where its actually no one's fault in my opinion. If HP hides somewhere in tech docs this kind of limitation.... lesson for provider and customer to check in deep what they sell/buy... sorry for that.
EDIT: Maybe the provider can check with leaseweb if they will have mercy and refund? Afterall, the provider could also not expect this limitation to exist. Maybe leaseweb is friendly enough to refund here, so the provider could refund too.
There is no such option.
If the type of chassis was explicitly advertised it would have been up to OP to do their homework, but in this case they didnt know what chassis it was. I think it's just an expensive-ish lesson for OP.
Also they should mention that there are no bananas supplied with the dedicated server and no monkeys were harmed during the process of manufacturing the motherboard.
In this case I think HostDZire is not to blame for the situation; they didn't state that the iGPU could be used in the offer. When I rent a server I expect just that: a server. When I explicitedly want a server with an iGPU that I can use, I order one where it has been stated in the offer to do so. And if it's not and I assume that is could/should work, it's my task to ask if my assumption is right. Like they say, assumption is the mother of all fuckups and this is an example of it. OP assumed it'd work. It didn't. Because it's a HP server.
It's the choice of HP (and I know other hardware manufacturers do about the same) to not expose the iGPU because of the motherboard design choices. The argument that "it works in my home system" is one that I usually laugh a bit about; don't expect everything that works for you at home also works in a professional environment (and vice versa).
Right.
Why not? The product the customer got was not as described, so the provider has to provide a refund. The provider can then claim that back from the other provider, because their product also was not as described.
Surely, they can't deny a refund if the product was not as described.
Why is it a matter of mercy? If the product wasn't as described, then they'll better offer a refund.
If chassis were not written OP could ask us which chassis is being used.
OP already knows this server has iGPU then he already knows it also depends on chassis to support it or not support it, so asking information like this is the best way to avoid this.
As i said there is a lot of information which we have not given in order page, if you think like that then there will be always some information missing on the order page.
It's not only HP which does not support it. i just came to know even Dell R240 do not support iGPU in E2388G, i might by wrong but quick checking says this.
All i am saying is information which was not written in order page could be asked and then only this could be avoided.
We had asked you to get every doubts cleared before ordering, so ignoring note and ordering by assuming it will work is not my side mistake.
@HostDZire, refund and end the story.
And to others, if you see NON Refunds on order, stay away. Scam offer.
I am tired of this bullshit, be it a penny or a dollar, money is money, and provider decided to sell something in that money. Its never an excuse that if its cheap, there shouldn't be expectation. I agree, on Lowend, we can't expect premium support and thats accepted. But argument of
cheap != expecting it to behave as it should beis crap.