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[Complaint] WaleHost refund promised but still waiting after a month
Hey folks,
Just wanted to share my recent (and very frustrating) experience with WaleHost. Maybe it saves someone else some headache.
- Bought a VPS on Aug 25.
Within 4 days I asked for a refund. The box was unusable:
- “10Gbps” advertised port, but I never got more than ~800Mbps.
- Disk I/O was ~10MB/s (yeah, slower than a laptop HDD).
- CPU constantly throttled, sometimes felt like 20% of what was promised.
Support admitted there were issues, added 5 free days, but I said no thanks — I just want my money back.
- Sep 3 – they told me refund was “initiated” and should take 7–12 business days.
- Sep 19 – still nothing, I chased them again. Got no response.
- Sep 27 (today) – it’s been a full month since I asked. Still no refund. No proof they even tried.
I asked for the refund within 4 days, so well inside the EU 14-day cooling off period. They promised to process it, but here I am one month later, empty-handed.
At this point, I honestly don’t expect to see my money back unless I open a dispute. Just leaving this here so others know what to expect.
Has anyone else dealt with WaleHost and actually received a refund from them?
TL;DR: WaleHost promised a refund on Sep 3. Said 7–12 business days. It’s Sep 27 and still nothing.
Comments
It’s Evoshosting what did you expect?
Good good
Welcome to WaleHost (formerly EvosHosting), the ceo itself a is a kid running a hosting service under his parents company name, lies and promises nothing but just overselling! Seriously if you paid via Paypal just chargeback or if you paid via credit/debit card call your bank.
🚨 SCAM WARNING
🚨 SCAM WARNING – NO RESPONSE AFTER CONFIRMED PAYMENT
⚠️ Potential scam / dishonest behavior report
I am reporting a serious suspicion of scam or dishonest behavior.
I made a payment using POL (Polygon network) in the amount of 4.89 EUR (≈ 51 POL) for an invoice.
The transaction is SUCCESSFUL and publicly confirmed on the blockchain, yet the service provider refuses to acknowledge the payment and has stopped responding.
🔗 Transaction proof (PolygonScan):
h t t p s : // polygonscan . com/tx/0x2d2341f5099131130c457f420108c4567391bb5cafedd3080ffc558d15bb0e33
🎫 Open tickets (no response):
AAN-519531
LPM-699910
✅ Payment details:
Network: Polygon (POL)
Amount sent: 51 POL (~4.89 EUR)
Status: SUCCESS
Transaction: Completed
Funds received by the destination wallet
❌ Issue:
Invoice still marked as unpaid
Service not activated
Support has stopped responding despite multiple official tickets
Follow-up messages ignored
⚠️ Warning to others:
Do not send funds to this service unless they manually verify and confirm the transaction.
Always rely on on-chain confirmation (TXID), not only internal billing systems.
If this issue is not resolved, I will proceed with public reports and formal complaints.