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Cloudcone No Answer!!!
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well....
Almost every time I reply, they just respond like this and make me wait such like:
-We have forwarded this to that department
- You have abused, you need to remove the content (but the content was already deleted 10 days ago, now that it's locked, how can I remove it anymore?) and then no one says anything else
No one believes your bla bla. Why aren’t you posting the tickets that prove your claims?
You can check it out, I've replied to all the tickets and they only respond saying they've forwarded it to the team, telling me to wait 24 hours
Cloudcone can prove it right or wrong. Let's wait for their response. I don't need capture much
CloudCone does have some major issues. I’ve been on a support thread with them over the fact that their VPS when running WireGuard cuts my speed to 1/5th of its max, whereas pretty much every other provider I am able to use WireGuard without barely any slowdown. Escalated to higher team, was sent a link to route tracing (which had nothing to do with my issue) and told to try that but the link didn’t tell you anything about my issue or a fix for it.
I'm on the Pure SSD plan but the speed feels just like HDD
dd Test
I/O (1st run) : 79.2 MB/s
I/O (2nd run) : 135 MB/s
I/O (3rd run) : 133 MB/s
Average : 115.7 MB/s
I don't remember how terribly slow the ping results were from my CloudCone VPS to 8.8.8.8. Although I know creating this thread might not have any effect, at least some people will get to know about CloudCone's service.
You can throw a SSD on a SATA1 bus and its throughput would be slow as a fat kid in track. Also a shitty lowend SSD can feel like a HDD but would still have better IOPS and latency.
Just use fio. Yabs has a good enough fio test. DD is what grandma used to test storage performance.
TL;DR
And now he thinks that slandering the provider with no evidence of wrongdoing will work.
@xvps
It's clear that the OP ( @user1409 ) broke the terms and got suspended, but I'd give him a little credibility nevertheless, because it also seems that Cloudcone's responses (or lack of reponses) aren't completely satisfactory
In fact, there have been several threads over the past 12 months complaining about how Cloudcone responds (or doesn't respond) to issues in tickets, and this thread fits that pattern
This is not to say that the OP is completely innocent, but minimally, it does seem that Cloudcone could be more responsive here
Unfortunately @user1409 is wrong here. He should have been suspended for not reading the provider terms in this instance.
They told me they accept adult content. I already said the issue is not about the TOS, but their way of handling things is unsatisfactory.
https://freeimage.host/i/Kut32P2
I did violate copyright, but that issue could be resolved by deleting the infringing content. Of course, in case of continuous violations, I would no longer be allowed to use the service. But considering the issue wasn't serious at all - there was only 1 piece of copyrighted content and I could still access to backup my VPS. Until today, they remain silent and haven't resolved it definitively. I'm also not creating any more tickets and just staying silent.
"If you treat customers like this, who would want to use your service anymore!"
I think what user1409 is saying is,
If you are suspending for adult material, then show it as the cause. Because OP has prior agreement with cloudcone (as per his words) which will supercede the TOS regarding the material in question so he isn't afraid of challenging that part.
What he is objecting to is,
You're absolutely right on point
haha It’s truly a confusing situation, like being on a roller coaster.
I dont want full details, but adult content you state are we talking leaked OF content ?
A proper drama should have included the adult content too, to analyse it for DMCA and quality, then see if it deserves any removal of suspension. It must be "hard" for @Cloudcone do all of such viewing without proper feedback.
I have explained many times already, but it seems someone keeps steering the story in another direction:
FIrst-
When there is a copyrighted email, Cloudflare requests Cloudcone to forward it in order to remove the content.
The copyrighted content was already deleted.
The customer replied that it had been deleted.
10 days later, Cloudcone suddenly suspended the service for an Abuse issue???
The ticket only requested content removal, but once suspended, there was no way to operate, delete, or check anything.!!!!!
There is clearly a problem in Cloudcone’s abuse handling process — do you understand????
JAV adult content censored
So not your own porn ?
You deserved that suspend
it's none of your business
So, do you profit from this setup ?
If it was his own, it would have not been copyrighted since he was the author. But legally there would still be a breach of terms about porn.
In this case I see 2 legal issues which are a direct breach of provider's terms: pornography and copyright. This customer tries to dazzle us about how he got over pornography due to provider's acceptance in tickets (even though he should not have went to such provider in the first place because porn is specifically forbidden in the terms, within clear writing, for everyone to see); and then he tries to find excuses about how copyright content was removed (even though this is also in terms with clear warning about termination by the provider).
It is like this customer knew everything from the start, had everything in writing, but he went with the provider anyway, as if wanting to break their terms and negotiate his way out.
In my opinion this customer should have his service terminated and all data deleted due to the double breach of terms. No data should be given back, because it is customer's duty to do backups.
This thread should be closed and I can see absolutely no fault in @Cloudcone when a customer can not read some quite short yet simple terms.
If you get full speed without wireguard, they are correct, it's your problem not theirs. For all they know, this location might be further than your other servers or less powerful CPUs.
When I first saw the ticket with "url xxx deleted", I was like, "what kind of shitty response is that?" Are people doing everything from their fucking phones these days to communicate a sentence or two?
I'm guessing this is language issue, but you confused things by saying you removed the "url" and not the "content". That seems like weasel words where you didn't remove the content and just changed the url.
Also, I can see an issue if all 8 tickets didn't get proper replies and triggered an automatic suspension. That really should have been merged into one ticket, unless OP is being obtuse and it really is 8 different abuse reports for 8 different images.
FYI Cloudcone has been acquired by quadranet, who just bankcrashed.
Nope. CloudCone was acquired by Edge Centers in the spring of 2024. QuadraNet was also acquired by Edge Centers in spring of 2024.
Edge Centers is the same company that acquired Multacom in 2023. Basically Edge Centers runs the administration at CloudCone, but we refer to CloudCone as its own brand.
At that time, I only wanted to confirm that I had followed CF’s request. CloudCone could have confirmed it right then—why wait 10 days before suspending the service? I already assured you, word for word: “8 abuse complaints with identical content.”
You are neither CloudCone nor me, so you have no authority to make decisions.
It seems you haven’t yet encountered some VPS issues from CloudCone—especially with their budget and sale-off plans. Of course, you can’t expect top-tier performance when paying a low price. But honestly, they suffer from way too many problems and clearly appear to be oversold.