DartNode Support Unreachable & Unresponsive - No response for over 4 days...

keoir

@ok_richie said:
All - By any chance is Dartnode active on this Forum or does someone have any contact information for them.

It has been more then 4 days and they have not responded to my ticket on billing and accounting.

Last when I asked them for their support SLA's and had some issues with their DDOS protection the response times were terrible beyond 48hrs in all instances (however they responded). This time there is no response at all, complete radio silence.

They never bothered to respond to sales related questions as well where I wanted a quote for multiple 9950x3d dedicated servers, I ended up closing the ticket myself after 24 to 30+hrs with no response from anyone.

I am really not sure how a service provider who provides dedicated servers cannot have a response time SLA or be so irresponsive and careless.

Appreciate any help from anyone.

Thanks!

I think I replied to your ticket yesterday

My sincerest apologies for the delay in response time; the accounting queue falls onto my lap, so the failure to reply falls on me. I was out sick 2 weeks ago with COVID (of all things), and then our newborn at home also got sick along with my wife last week.

We're now working on making sure we don't have a single point of failure for accounting and admin-related queues. Also, we never want anyone to feel as though we don't want to return your money if you had a bad experience. So we're working on a way to automate 7-day money-back refunds.

Hope we can earn your business in the future, and again I am very sorry about the experience you had, and we're working to make sure it does not happen to anyone else

For everyone else, thanks for all the feedback, good or bad. We appreciate it, and through feedback, we're able to improve our service quality for all of you.