[Scammer] web.c-servers.co.uk / Michelle Scott

efngpass

Ich habe bei dieser Firma einen Service gekauft, aber seit dem ersten Tag gibt es ein Problem mit dem Server. Die Firma ist gleichgültig und ein Betrüger, sie erbringen nicht die versprochene Leistung. Verliert euer Geld nicht an diese

SCAMMER - web.c-servers.co.uk / Michelle Scott

PineappleM

For those who need a translation from German:

I purchased a service from this company, but since day one, there's been a problem with the server. The company is indifferent and a fraud; they don't deliver the promised service. Don't waste your money on them.

yoursunny

They sold 99-year plans.
It's barely one year.

davide

Your German is excellent.

keq

If you got a response like that from them : 'At this moment, we have reached the maximum quota, strictly for refund requests going through the card, per T&Cs'

Honestly, it’s just laughable."
Their strange unchanging rules, I hope you solve the problem.

If you paid by card, the refund is quite simple and you can request a refund from your bank. They do not use 3D

aluy

they sell one time pay vps. i dont care what the tos say about "lifetime of company", just a scummy way of doing business. stay real and transparent

zed

Am I the only one that clicked on this because I thought it said Michael Scott?

alfatarsos

C-Servers, which I'm responsible for, is absolutely NOT a scammer, and we deliver working VPSes. In fact, accessible over two places (the WebStore and the Portal website for SolusVM). You may simply not understand how it works, which is obviously not our problem as a provider.

But send me a DM with whatever was your issue and we'll work it from there.

Unless, of course, you solely wish to rant based on false claims and not solve anything, in which case nevermind and proceed.

Regarding refund requests: they are executed, every day, and we do have customers waiting for refunds with card at this moment - however, there is a ratio between recieved transactions and refund requests at the payment gateway for a given period of time to ensure it's sustainable for the gateway provider (called the CHURN rate at the gateway), in our case Stripe, and no customer can go past that.

But to no customer is denied a refund, it's simply delayed in time because it can't be processed at the moment the customer desires, but only later, and there's a difference on that.

This occurred after a massive and abusive wave of refund requests in September, some fraudulent, which forced me to have to add these global rules.

The other alternative at this point would be to stop to provide refunds at all, like other providers, and I think no one wants that. I'm well aware IPv6, being new, brings handling difficulties for some customers and that's why that wasn't closed.

--

This will be the sole clarification and acknowledgment I'll do here and everything else must go through the ticket system, like all customers. Writing on LET renders no one priority treatment at this company, regardless of the topic. Be considered as warned.

Have a good day.

jure12

@efngpass said:
Ich habe bei dieser Firma einen Service gekauft, aber seit dem ersten Tag gibt es ein Problem mit dem Server. Die Firma ist gleichgültig und ein Betrüger, sie erbringen nicht die versprochene Leistung. Verliert euer Geld nicht an diese

SCAMMER - web.c-servers.co.uk / Michelle Scott

Write in English, man!

zed

@alfatarsos said: Be considered as warned.

Oh good here we go.

barbaros

@alfatarsos said:
Regarding refund requests: they are executed, every day, and we do have customers waiting for refunds with card at this moment - however, there is a ratio between recieved transactions and refund requests at the payment gateway for a given period of time to ensure it's sustainable for the gateway provider (called the CHURN rate at the gateway), in our case Stripe, and no customer can go past that.

Do you get so much refund requests that outbalances your paying regular customers?

cold

I didn't renewed my server with this trash company a lot of reboots and suddenly my server was gone he said if need a backup he can provide an older one, and when I asked for that backup he suddenly couldn't give provide it.... cheap but trash

efngpass

@alfatarsos said:
C-Servers, which I'm responsible for, is absolutely NOT a scammer, and we deliver working VPSes. In fact, accessible over two places (the WebStore and the Portal website for SolusVM). You may simply not understand how it works, which is obviously not our problem as a provider.

But send me a DM with whatever was your issue and we'll work it from there.

Unless, of course, you solely wish to rant based on false claims and not solve anything, in which case nevermind and proceed.

Regarding refund requests: they are executed, every day, and we do have customers waiting for refunds with card at this moment - however, there is a ratio between recieved transactions and refund requests at the payment gateway for a given period of time to ensure it's sustainable for the gateway provider (called the CHURN rate at the gateway), in our case Stripe, and no customer can go past that.

But to no customer is denied a refund, it's simply delayed in time because it can't be processed at the moment the customer desires, but only later, and there's a difference on that.

This occurred after a massive and abusive wave of refund requests in September, some fraudulent, which forced me to have to add these global rules.

The other alternative at this point would be to stop to provide refunds at all, like other providers, and I think no one wants that. I'm well aware IPv6, being new, brings handling difficulties for some customers and that's why that wasn't closed.

--

This will be the sole clarification and acknowledgment I'll do here and everything else must go through the ticket system, like all customers. Writing on LET renders no one priority treatment at this company, regardless of the topic. Be considered as warned.

Have a good day.

You can't threaten me, you can't provide server service, you just provide fraud

barbaros

By the way company owner is : Tiago PEREIRA. Just to correct that info in title.

Source: https://find-and-update.company-information.service.gov.uk/company/14864789/officers

yoursunny

@alfatarsos said:
Regarding refund requests: they are executed, every day, and we do have customers waiting for refunds with card at this moment - however, there is a ratio between recieved transactions and refund requests at the payment gateway for a given period of time to ensure it's sustainable for the gateway provider (called the CHURN rate at the gateway), in our case Stripe, and no customer can go past that.

But to no customer is denied a refund, it's simply delayed in time because it can't be processed at the moment the customer desires, but only later, and there's a difference on that.

This occurred after a massive and abusive wave of refund requests in September, some fraudulent, which forced me to have to add these global rules.

Thanks for explanation.
However, limitation in payment gateway isn't an excuse to delay a refund, if the customer is otherwise eligible for immediate refunds.
There are methods to issue a refund without relying on a card payment gateway, such as:

• Check by US Mail.
• Wire transfer via SWIFT.
• Prepaid Mastercard.

network

@yoursunny said:

@alfatarsos said:
Regarding refund requests: they are executed, every day, and we do have customers waiting for refunds with card at this moment - however, there is a ratio between recieved transactions and refund requests at the payment gateway for a given period of time to ensure it's sustainable for the gateway provider (called the CHURN rate at the gateway), in our case Stripe, and no customer can go past that.

But to no customer is denied a refund, it's simply delayed in time because it can't be processed at the moment the customer desires, but only later, and there's a difference on that.

This occurred after a massive and abusive wave of refund requests in September, some fraudulent, which forced me to have to add these global rules.

Thanks for explanation.
However, limitation in payment gateway isn't an excuse to delay a refund, if the customer is otherwise eligible for immediate refunds.
There are methods to issue a refund without relying on a card payment gateway, such as:

• Check by US Mail.
• Wire transfer via SWIFT.
• Prepaid Mastercard.

So they're getting so many refund requests that processing them would get them banned from Stripe?