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What’s the Usual Support Response Time at Host-C?
Hey everyone,
Just wondering—what’s your experience with support response times at @host_c?
To be honest, I just want to know what the usual reply window is. My ticket has been open for over 2 days with no response. I also tried reaching out via @host_c with message, but no luck there either.
I understand delays happen, but I’m holding off on a project while waiting on a reply—so just trying to get a sense of whether this is normal, or if I should be concerned.
Thanks in advance for any insights!
Thanked by 1maverick
Comments
He hasnt been active here since the 9th so i assume he/they're busy but typically its pretty quick in my experience
regards
Minions take a break
In my experience, it's usually within 24 hours
Quick update: just got a reply to the ticket—it’s a restock. Appreciate it, @host_c!
You should always clarify if it's a sales ticket or support ticket.
I have receive a service transfer with Host-c during the weekend, the time window was 24h and they resolved everything nicely.
The service seller has informed me about submitted ticket and I could have been waiting for about few days, but it has been finished overnight!
First impression quite good.
Based on my experience 1-2 days.
But I assume a request when something is back in stock is handled with a lower priority compared to other tickets.
@HushedMan
had anymore issues? we are pretty busy here with a ton of stuff, so yes, our reply were slow, and might probably be for a short while.
You can bring the pitchforks on me for this
I submitted a service transfer request on a Sunday and it was dealt with in 2 hours. I wasn't expecting a reply until today. If they don't respond, assume they are busy with something to make their hosting even more awesome than it already is.
I submitted a new ticket two days ago but haven’t received a response yet. I’m wondering if my issue might be a bit unusual.
Is it possible to add 1TB NVME storage? I noticed the max extra NVME storage option is 200GB.
Are you still refreshing the page..?
Yes! Yes! Yes! I’m still refreshing the page!
