All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Recommend maintaining distance from CLOUDCONE services.
I am mentally prepared for them to delete my account. I hope LET does not allow such suppliers to exist.
Thank you.
Let me explain my concerns:
I just purchased a VPS and never even logged in after creation, yet I received an abuse email. You can see the details in the image I uploaded.
A bot sent me the email, and I replied immediately, but my VPS was automatically suspended anyway.
After suspending my VPS, they asked for the SSH port and root password. How would I even know those credentials if I never configured the server?
Are they joking with me? Is this how they handle issues?
Analogy: If I push a penguin into the water in Antarctica, and suddenly a polar bear falls into the ocean in the Arctic—does that mean I pushed the polar bear too?
I’ve already requested a refund, but they still haven’t responded.
Comments
I just purchased the VPS—you can check the billing record. I have never logged in or used it since activation.
The abuse report I received is unrelated to my actions. The issue stems from the previous IP address assigned to the VPS, as I have not performed any operations on the server. You can verify this through usage logs.
No resolution has been provided despite the prolonged time since my initial request.
I found the same problem in the search results of LET.
https://lowendtalk.com/discussion/205037/robbed-by-cloudcone-stay-away-from-this-provider-i-will-tell-you-why-let-should-ban-cloudcone/p1
MORE DRAMA MORE DRAMA MORE DRAMA MORE DRAMA MORE DRAMA MORE DRAMA
I'm very sorry this happened to you, but this is just another case of people think they save money / get a good deal by buying from LET providers, and then in the end it actually ends up costing more than if they were to go with a reputable, major cloud provider from the beginning.
Buying LET deals is always a gamble and more often than not you end up scammed in some way.
It's very sad that over the years LET admins prioritized getting a few quick $200s instead of clearing up and banning these hosts who have a track record of doing these kinds of things.
So consider this the next time you buy anything.
Rant over.
LET trolls are too hungry nowadays
/s
reading the other thread I was on the side of the provider, but reading yours it doesn't look good for cloudcone. Weird that its happened twice
I will present the actual situation I encountered and welcome everyone's assessment. If there are any questions, please feel free to contact me at any time. Thank you.
Just avoid any hosts with cloud in the name as they're more about marketing than product.
GreenCloudVPS is a top host and they are OK.
@ServerBachelor can we have archive of CLOUDCONE daily scam attempts
iirc cloudcone uses old CPUs. why use them in 2025
Let's watch it first. LET detectives always lurking around here.
Doesn't seem as black-and-white as the CharityHost scandal. I wouldn't call them "daily scam attempts," at least, not yet.
Greencloud is solid
Didn't they get bought by private equity? Just seems like they've gotten enshittified.
They were shit first of all. Network bellow passing grade even for ISO seeding. Constant problems with overloaded nodes. India based company and support. They just pretend to care. Avoid at all costs.
Well ya there are exceptions of course, I should prob say "do more investigation" instead of avoid.
@infokid Thanks for bringing this up. We’ve reviewed your case and confirmed that the IP in question was listed prior to your usage and has since been delisted. Our team also thoroughly checked your server and found no abuse or suspicious activity.
We understand your frustration and sincerely apologize for the inconvenience caused. Our team has already followed up with you via the support ticket to provide clarity and help resolve this. Please do confirm if the issue is resolved for you, or If you have any further concerns or need assistance with rebuilding the VPS, feel free to continue the conversation through the ticket.
We’re happy to help!
A promising response. And a far cry from a certain other provider who found himself in the hot seat.
Are you actually going to listen to him then?
Because that Prashant guy didn't seem to listen to a single word he said.
No. It's actually shameful that they showed willingness to help OP after writing this post.
I would never want to buy anything from a provider where when they fuck up I have to publically shame them so they do something... and this seems to be a recurring thing here.
Well I'm glad it was cleared up, but I have to ask why minimal investigation isn't done before suspending client (perhaps just date of report vs. date client started). Or if that's too much what about when client tickets about situation, why isn't this the first thing support agent checks?
Low end blues I guess, we get what we pay for. Thankfully this has been documented here in public on LET. Everybody that reads these posts learns a little something.
@Cloudcone, it's rather silly to flag a server for abuse (I'm not even mentioning the stupidity of flagging incorrect server) and then ask "why is this caused?". You as provider needs to say why it's flagged so customer can take action.
You tell the user what's the issue (port scanning, malware hosted, port 25 abuse) and then ask them to solve this issue. And if it happens for second time then you can suspend their server.
Trying to act like a super power saying "actions taken to prevent to abuse" and "convince us how it won't happen again" is being pure dick.
If this is a second or third time offender, go hard on them.
Your statement is correct. What upsets me the most is that the VPS I created wasn't even being used, and the IP assigned to me was problematic from the start. They blamed everything on me without investigating the actual cause or offering any constructive assistance. I responded to their Abuse Department immediately, yet they still claimed I didn't reply within the required timeframe (though my screenshots prove otherwise).
I actually wanted to continue using their service as their server stability is decent. When I requested a healthy IP replacement, they simply told me to destroy the current VPS and recreate it. This doesn't resolve the core issue - it feels like playing a game of chance.
I've now submitted a refund request through their backend system, but haven't received any response yet.
I'll keep everyone updated on the outcome. Hoping for a satisfactory resolution. I also suggest the provider improve their service quality to avoid disappointing customers who trust them.
Thank you.
I was a @Cloudcone customer for 4 years but I have left due to two main reasons.
In one occasion, during ip migration (they were assigning new ip to servers), my vps was down. It couldn't be started. I asked them in a ticket for eta against which, they said 24 hours. Which later became 2-3 days and then it was almost a month. It was very frustrating. But it was not a production server so I still kept my server.
TICKET: 105949 The second one is where I actually lost money. I wish I had known about LET at that time. I bought an email hosting package for 1 year. After 1 or 1.5 months later, I deleted the organization (when you buy email package, you need to create an organisation). After deletion, I couldn't create a new one. I raised ticket. They said that since I DELETED the organisation, my package was destroyed too.
I didn't understand how you can buy a package for whole year yet you are not eligible to use it because you deleted the organisation (I didn't even understand or know how deleting it would delete the WHOLE thing).
They gave me a link to buy a new one. I said no thanks. I don't need these kind of headaches.
My advice to people who bought email hosting from cloudcone: Don't even think about deleting the organization. If you do, you will lose the package regardless for how many months or years you have paid. You'll have to buy a new one.
I have left cloudcone since then. Very bad experience towards the end.
There was a time when Cloudcone was awesome, with offers, modern and different panel interface, great support and much more.
Lately we start seeing more and more complaints of abuses from @Cloudcone side. In this case there was an automated abuse in not even checking the IP beforehand, plus another serious problem with staff not understanding and not handling the issue professionally, which was obviously not from customer's fault.
This makes me wonder: What happened @Cloudcone with your quality of services? Be honest if you need help, because others here might be able to help you.
EDIT: I don't like to see old providers of LET going down. Hopefully I am not biased.
cloudcone says welcome back to us, we can talk this one more time, after they already deleted your account and vps
Latest Update and My Decision:
I submitted a refund request, and their automated system replied that it would take 7 business days to process, with no human response so far. Meanwhile, another staff member from their team helped reassign me a new VPS and IP.
After all, I’ve been using their services for several years, and I wanted to give them another chance. I canceled the refund request and am currently using their VPS. I hope they won’t let me down again.
Thank you, everyone.
They got bought by the same people who killed Quadranet.
https://www.datacenterdynamics.com/en/news/edge-centres-acquires-cloud-provider-cloudcone/
just migrate away, private equity is going to rot away everything that was once good about this vendor.