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Nightmare Experience with HostTheBest - Avoid Them!
I'm writing this to share my incredibly frustrating experience with the VPS provider HostTheBest, hoping to warn potential customers.
My journey with them started on April 5th, 2024, when I purchased a VPS. Unfortunately, the service was problematic from early on, with intermittent connectivity issues and instability
Things took a dramatic turn for the worse starting May 20th, 2024. From that day onwards, my VPS became completely inaccessible. I mean completely down.
Fast forward to today, April 1st, 2025. That means my VPS has been unusable and completely offline for over 10 months straight! I have had zero access to the service I paid for during this entire period.
And the most unbelievable part? Despite nearly a year of total service outage, I just received an invoice from HostTheBest asking me to renew my subscription!
It's absolutely baffling and frankly insulting that a company would expect payment for a service they haven't delivered for the vast majority of the contract term. They provided an unstable service initially, followed by a complete blackout lasting almost a year, and now they have the audacity to bill me for renewal.
Based on this complete failure of service and lack of resolution (or even awareness, it seems), I strongly advise anyone considering HostTheBest to steer clear. My experience has been nothing short of a disaster.
Comments
Hey Chatgpt, did you open any tickets that you could show us?
There seems to have been quite a bit of issues with them. But in regards to the issue at hand, their invoices are very likely automatically generated as long as you haven't canceled the service.
of course,
tickets, the reply comes out for years
looks like the company is dead. no none works for it
I'm surprised you did not
chargeback yesterday (i actually meant last year)
chargeback is impossible. no one alive there. when I got the email ,i remembered I bought a VPS that never used.
It takes 10 month and nothing happen?
What? That's the end of the tickets? They did not respond to you since May 29th of 2024?
I have so many questions.
I have this strange thought — why is it still imagined that people send invoices manually, and not that the system does it automatically?
If there's an active service or an active product, then it's the system that sends the invoice, because no one has canceled it. 
It doesn't matter whether VPS is online or offline.
@hostthebest deadpooled sometime back
https://lowendtalk.com/discussion/194705/get-your-1-2-3-4-6-8gb-nyc-ryzen-kvm-nvme-deal-starting-at-10-00-year-1-6gb-8gb-get-4-x-cores/
The provider name is enough warning for me, I wouldn't have given them a dime.
Yeah, this is kind of fascinating. People buy a server for $7/year and they think someone manually creates and sends the invoice? Seriously?
And yes, as long as you haven't cancelled the service, you will be billed for it. I cant understand how this can come as a surprise.
Not defending HostTheBest or anything, just kind of fascinated that people have absolutely no idea how the world works.
I mean you two are the only ones talking about manually generated invoices..
No.
Yeah, no living there
For someone outside the industry, this is completely understandable. You can't assume customers are familiar with these technical mechanisms. Moreover, a system that fails to check the server status before issuing an invoice is poorly designed. This isn't a difficult problem to solve—the real issue is that these providers are simply incompetent at handling such situations.
Actually, it's not. Anyone with even a basic grasp of reality understands that nobody will manually create and send an invoice for a few dollars. It has nothing to do with the type of industry. This is not technical in any way, this is common sense.
Again, no. The invoice have nothing to do with the status of the service, the invoice is because the service exists, in whatever state that may be.
If you have a contract with the provider that says that you are obligated to pay a monthly fee until you cancel the service, then until you cancel the service you will have to pay a monthly fee.
If the service is not provided like advertised, you and the provider might agree to a refund or compensation, but that has nothing to do with the regular billing mechanism.