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You know they have a support ticket system, right? https://my.hostcram.com/plugin/support_manager/client_tickets/
OK
"venus" node is offline.
It was pulled off from the rack for possible motherboard related issues. Right now it is not changing from a 00 message.
I thought I was banned for using too much CPU haha.
Pls fix
Oh is this a 9900x node? Mine is the same
Uh oh! We can't reach your node..@Shakib Is there any ETA on how soon you can get it backup online?
We sincerely apologize for the downtime you experienced on our Ryzen
9900x server. After thorough investigation, we discovered that the
issue stemmed from a faulty ASRock motherboard, which was stuck on the
"00" message.
We’ve promptly replaced the motherboard with a more reliable one,
and your service should now be fully operational.
Thank you for your understanding and patience as we worked to resolve
this matter. Please don’t hesitate to reach out if you experience
any further issues or have any questions.