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For the Providers...a quick question regarding resources
Allowing people to run gaming servers and use a lot of resources - is it good or bad for business so far? I understand that it can be a marketing strategy, but does it provide you with enough benefits and leverage to consider it a good move to make? How do you manage or is it part of your marketing strategy, to allow a bigger share of resources (bandwidth for example) to be allotted for the VPS/Dedicated Servers you are selling/renting?
Comments
It shouldn't matter. Users should be allowed to use what you sell them as agreed on. No matter the application.
It depends how you define a lot and how you define allowing.
Many people advertise a lot of resources but using them it is either not possible or you get throttled (it becomes impossible to use them) if you try.
Over here we allow people to use all the resources we advertise, we only throttle CPU in case of abuse on our budget plans.
Most gamers go there (OVerZold, XenPower) due to low prices.
Gamers do not pose a problem as long as they dont abuse the CPU, but DDoS does. We offer the protection for OVerZold but they choose to ignore it, probably because of the price as it costs more than the basic plan so, if an IP is nulled, they order another VPS and hope for the attacks to stop.
As for if it makes sense...
It probably doesnt but I cringe over setting restrictions unless absolutely necessary.
Offering something and putting restrictions so it cannot be used, or not in full, is a shady practice in our eyes, something we cannot do.
All the restrictions and throttling we do are done to curb blatant abuse (miners, "grid computing", swap used as extra RAM on Xen/KVM, torrenters which hog 800 mbps and cause packet loss on the 1 gbps port, you get the picture) never to force people to upgrade or not use some resources so we can resell them.
Besides, we come from a business environment and we try to offer similar conditions for everyone. If you advertise something and you dont deliver, you cannot survive in the corporate arena, it is not like big spending customers can be found 3 a dime these days. We are counting on long term relationships not on a high churn rate. This makes sense from the business perspective, not low prices and customers which will take anything to save a few cents. They usually do not have the skills to use an unmanaged service either and the abuse coming with hacking is NOT making sense especially at rock bottom prices.
As far as gaming communities are concerned, most don't really try to make enemies and therefore tries to stay in budget.
Just wanted to let that out
@Maounique Do you guys tank UDP floods well?
Thanks for the insights. Indeed, in a business standpoint, it is crucial that you deliver what is advertised -- sometimes it helps if you also add value - like throwing in a bit of RAM or two, to sweeten the deal for some customers or perhaps improve on customer service.
We do not offer protection as a firehose for people that conduct DDoS wars. Only as an insurance in case you do get targeted by some disgruntled individual.
Other than that, any kind of attack belot the 10 gbps treshold will not kick you offline and we will not kick you either, but there will be extra latency. Over the treshold the IP is nulled one hour, then retried see if the attacks stoped.
We offer free ftp space, free dns service through our partners with anycast networks, some assistance, etc.
if you are being targeted in regular basis then i'd recommend
http://www.seflow.net/dedicati/ddos.php
its the most affordable DDoS protection that "works" i've seen so far.