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Warning: HYEHOST LTD - Ongoing Service Issues and Poor Support Experience
elusiVeRPG
Member
My Experience with HYEHOST LTD - Ongoing Issues and Poor Customer Support
Introduction and Background
I have been using a VPS from HYEHOST LTD (128 City Road, London, United Kingdom, EC1V 2NX) for about 2 months. They operate the following websites:
I've been working remotely on this server using VS Code and Cursor AI to develop an application (a tunnel broker) that was intended to be launched there.
Initial Problems
About a month ago, the virtual server began randomly freezing during my work sessions. The logs only showed some kernel errors (which I have attached to this post).
Two days ago, on Friday, March 14th, around 1 AM Central European Time, I was working again using the same software to finish my application on this server when it stopped responding completely. I could not log back in, and it was also inaccessible through the provider's administrative panel.
Failed Recovery Attempts
I requested a server reboot through the administrative panel. Unfortunately, the system would not boot properly despite multiple complete shutdown and startup attempts. The following error appeared:
XZ-compressed data is corrupt
I contacted support through a ticket in their admin panel. I explained that I had experienced problems with this server several times before, noting both the issues from a month ago and the current situation. I also suggested they check the host from a hardware perspective.
I also reported the situation on their Discord channel, where another person running a fairly well-known service (route64.org) reported similar problems in the same location.
Provider's Response
In response through the panel, I received dismissive information claiming that my recent changes were definitely the cause and that their system was "100% working." This seemed strange to me because neither my virtual machine nor the other person's was working. None of the rescue recovery options available in the panel (such as netboot, gparted, or other recovery tools) worked either. These tools run from completely different images than my server, which ruled out problems with my image.
All recovery images, both for me and my colleague from route64.org, gave the same error: "XZ-compressed data is corrupt" or "ZSDT-compressed data is corrupt".
The support continued to maintain that the fault was on my side, but suddenly at 5 PM on Saturday, March 15th, my server started up without any problem (my colleague from route64.org experienced the same).
Brief Recovery and Second Failure
I immediately copied what data I could and decided to give them another chance because after two or three test reboots to check if the server would start, everything was working fine.
I resumed remote work to finish my application on this server. Around 11 PM, my server froze again, and literally at the same moment, my colleague from route64.org experienced the same issue. There's an attached screenshot from the provider's Discord group as evidence, as we wrote about it almost simultaneously.
This time it was much worse because our virtual machines wouldn't even power on. We couldn't see why they wouldn't start because they physically wouldn't boot at all.
We updated our tickets and wrote to the Discord group asking for a thorough investigation this time, not just checking the health status in Proxmox as seemed to have happened previously.
Removed from Discord and Ignored
It was around midnight, and we left the issue to return to it the next day. However, at around 2 AM on Sunday, March 16th, we were kicked out of our provider's Discord group (both myself and my colleague from route64.org). We were unable to rejoin and couldn't find the link to this group again, making me wonder if the link had been removed from the website.
When I woke up on Sunday, we both wrote several times to support through the client panel, primarily asking about our servers. I additionally asked why we were removed from the group and stated that I expected a response, which is natural. I simply waited, and a few hours later, I added more information because there was still no response or information on whether I would recover my VM, which is paid for until March 26th, along with add-ons such as a BGP session and an additional IPv6 class that I paid for a year in advance (I committed to this provider in January 2025).
My Response
What irritated me most was how we were treated. All they needed to do was simply write, "We apologize, there are some problems, we will recreate your server," especially since they had previously informed me during the first failure on Friday to Saturday that they had three snapshots of my data.
I wrote to them (perhaps not in the best way, but I was frustrated) with the following message:
"So still my VM is not able to power open. I will w8 till 15:00 CET for any replay with info:
Why I Was removed from discord group, I and college from route64.org we was only pointing that you were wrong about no issues and we just want to help find the issue if it was not seeable straight away.
When my service will be back and how do you want to recompense downtime and your childhood behavior.
After that time I will make a post with all screenshots and logs I have collected about this incident and I will go public on trustpilot and lowendtalk, as I have enough wasting my time with your childhood behavior ... . Please be a serious man not a kid like ...."
And shortly after:
"And You know what is sad? That You other services are really good. Why you just not say, sorry mate but we have some issues with this host or vm and offer a move or recreate a new one? Why we need to come to point that I change an opinion about you...
Current Situation
I partially didn't keep that promise because I decided to wait until Monday, March 17th, 2:00 PM Central European Time (my time zone). I should add that all the times I gave were in my time zone, while the times on the screenshots from the provider's panel are in a different time zone.
It's now 2:30 PM on Monday, March 17th, Central European Time. I even opened a new ticket informing them that my virtual machine still won't boot at all and that I'm waiting for any response. There has been no response to either the old ticket or the new one. I still can't find the Discord group or a link to it.
Finding This Provider
I found this provider simply by searching on Google for providers offering BGP in Frankfurt. I didn't do any deep review reading about them - I simply visited their site, purchased a virtual machine, and that was it. Since this was a hobby project, I worked remotely on it just a few days a month.
The attached screenshot of network usage roughly shows how intensively this virtual machine was used. Regarding other services like BGP or network stability, I had no complaints apart from these freezing situations and boot problems.
Conclusion
In my opinion, the biggest problem in this situation is how the support staff of this company treats customers. Maybe I don't bring them huge profits because if you calculate how much I planned to spend monthly, it would be at most €15 (I was planning to increase RAM and CPU after launching the tunnel broker). But in my view, you simply don't treat people or customers this way.
That's why I decided to add this post here for the lowendtalk community, so people who might want to work with this company in the future can consider my case and the case of my colleague from route64.org. So far, there has been zero response for both of us, our virtual machines are not working, and today they even tried to charge for the next month and issued an invoice with a payment deadline of March 26th. Fortunately, I blocked the virtual card assigned to this payment yesterday just in case.
Overall, I don't know if I handled this situation well or poorly, but in my opinion, it would have been enough to say, "Sorry, there were some problems, we'll open a new virtual machine and see."
I'd like to acknowledge that my tone may have been sharp at times, but this stemmed from my frustration with the situation - particularly the unprofessional handling on Discord, the significant time wasted, and the complete lack of communication. When you've paid for a service, invested time in development work, and then face not only technical issues but also dismissive treatment and removal from support channels, it naturally leads to some frustration. I believe most people would feel the same way in similar circumstances. My intention is simply to share my experience factually so others can make informed decisions.
The rest of their services actually worked very well. The BGP session was flawless and network stability was excellent throughout my time with them. I had no issues with these aspects of their service at all. Before these incidents, I hadn't experienced any problems with their support team either - this recent situation was quite a departure from my previous interactions with them. It's unfortunate that such good technical infrastructure is undermined by the current support issues.
I have attached several screenshots that I fortunately managed to take to support my statements.
Comments
4o mini summary:
Here’s a summary of your experience with HYEHOST LTD in 10 bullet points:
Provider Discovery: Found HYEHOST through a Google search for BGP providers; had no prior reviews or deep research before purchasing.
Conclusion: Criticized the poor customer support and handling of issues, emphasizing the need for better communication and treatment of customers.
This summary captures the key points of your experience with HYEHOST LTD.
@elusiVeRPG is this accurate?
Also: @HyeHostingLLC (no comment history, at all)
Last Active July 2022@wadhah in short yes
@wadah please update summary :P I forgot to add that,
The rest of their services actually worked very well. The BGP session was flawless and network stability was excellent throughout my time with them. I had no issues with these aspects of their service at all. Before these incidents, I hadn't experienced any problems with their support team either - this recent situation was quite a departure from my previous interactions with them. It's unfortunate that such good technical infrastructure is undermined by the current support issues.
That is not the real HYEHOST, it's an old and closed host the owner runs another company now.
Why am I not surprised a Discord channel is involved?
@Bopie is who you're looking for.
So, they remove my account from panel also...
I hope they will give back my money for ipv6 class lease and for bgp session, it is not big money, but is my money. 
So that was not nice by them...
God he's so sexy. @Rubben I think you'd be interested.
@sillycat I have haircut like this in 2004
I would literally rather go and chainsmoke an entire pack of Marlboro's than waste my time on deadbeats and try to get anything out of them.
Don't waste your time or your life on them. You won't achieve anything by these threads, they do not care, they will not care. Because: deadbeats.
Work with established providers. Loads of them here, especially from the UK. @Clouvider comes to mind.
@Verasel I think I will go to ifog.ch, as I need Frankfurt location with bgp session for ipv6
Since you mentioned ifog. @ruben is the host rep for ifog. They are a great choice and can help you out here.
I really appreciate the compliment, unfortunately, I no longer look like this as that picture was about 10 years ago
I do not sell on LET but as I mentioned already all hardware tests were completed with no issues, there is 5 other people on the node you are on and none had issues except for you, I tried to explain this but you instead went into my discord and started a "Follow me" by trying to bring other peoples issues into your own when the other user in this case was on a different node and I have already sorted there issues out and they have been online and working perfectly.
I also stress you to speak to R64 as their VM is perfectly fine and I have indeed been speaking to them to sort the issues they had so please do not lie and say that others have no had a response to issues.
If there is a problem I would 100% take responsibility but as I said in Discord to you and I provided screenshots that all was working as expected, I can not please everyone and I do not have the time to deal with customers who will not take what I say as truth, because of this I made a decision not to continue to offer you service however I DID reply and state this and left your service until the billing period ended, as for the "today they even tried to charge for the next month and issued an invoice with a payment deadline of March 26th. Fortunately, I blocked the virtual card assigned to this payment yesterday just in case" this is completely untrue.
Now I am happy to provide screenshots to the moderation team. Still, I won't share them publicly, unfortunately, in this situation, I was not able to find a solution to the issue you were facing. Still, when there is nothing I can do if there is no issue on the hypervisor you were on, I brought HYEHOST and expanded it with the goal of catering to hobbynets with the network as the key point, in the time I have owned HYEHOST I have denied service to only 2 people with you being one, unfortunately, I can not please everyone and that's all I will say as I stopped using LET some time ago.
Also to poke the bear as such for those who> @Verasel said:
I am far from a deadbeat, but you are most welcome to your opinions, I have been in this for 15+ years now, so please don't make judgments of those you have no clue about or feel free to reach out directly to me and I will happily have an adult conversation with you.
To conclude I can not make everyone happy but a fake smear campaign is not the way to go.
Also a few things to add as I forgot
1) the hypervisor you were are on has 182days of uptime with no issues at all (Will attach the screenshot) https://i.imgur.com/eTpP6Av.png
2) I trade as HYEHOST LLC, the LTD is held only for RIPE
Customer is always right, never forget this.
Stop lie ok??
I spoke with the man from r64 just after we being blocked and over 24h you did not connected any of us... 
Yes he confirmed that his service is working now.
But don't bother the issue was my vm as it stops randomly even not used at all
with load about 0.00 - ok you are perfect, keep going and stop waisting my time. Just refund my services that was paid up front to some charity please, and have a really good day 
@Bopie and really I do not want to argue with you as I said kicking from discord was really "child" like and except this random vps going stuck and not booting (even from Your recovery image) is pointing to issues on host not user, every admin will confirm that)
But Your BGP services and other stuff work gr8 by hyehost so is sad that it goes like this with this vm issue.
@Bopie And like I wrote above, my fold was my tone at the moment and 2 of my tickets messages should be in another tone, for that sorry, but im sure that the issue was not on my site as any recovery option did not work in both cases. If issue was with vm should recovery options work and they just won't boot.
So sorry for my tone in those 2 messages and one discord message on groups was not nice but also was not a "totally bad" here was my childhood behave.
But no response, kicking from group and locking account with still pending services? Not nice, and like you see in my few messages on Sunday I try to solve that with you in "peaceful way" but you don't as no replay was there...
@Bopie You said that You did not try to charge me? Maybe it was automated but:
Hi Jerzy Dąbrowski,
We attempted to process payment for invoice #5422 but your selected payment method failed.
Invoice Date: 17/03/2025
Invoice #5422
Amount Due: €6.72EUR
Due Date: 24/03/2025
Status: Unpaid
You must log in at https://hyehost.store/viewinvoice.php?id=5422 and pay your invoice manually. During the payment process, you can also update your account's preferred payment method.
HYEHOST LLC
visit our website | log in to your account | get support
Copyright © HYEHOST, All rights reserved.
I have invoice attached in pdf also on mail.
Next lie @Bopie or another universe?
All invoices are tied to the payment method and of course, like many hosts when the invoice is generated and the corn job runs it will attempt to auto-take the payment if you add a payment method however as I said when I refused service the invoice was cancelled, the VM was actually only terminated today.
Anyway, feel free to keep tagging me, I have explained my standpoint, I won't deal with with people who blame only us and will not take my word that the hypervisor is not the issue, you said you Googled it and it says its a hypervisor issue yet the hypervisor is still up and online and perfectly fine, some people will always believe the issue is the host and I don't have the time to deal with that, I also do not have the time to keep arguing.
I encourage anyone to reach out to me if they have issues, I will always take feedback and will test everything if an issue is found, in this case, I did test everything and found no issue and there is still no issue on the node you were on, R64 had a different issue completely which I resolved for them and apologized for the issues and honoured SLA, you are the first user to have a bad experience but I can not please everyone so I refused service and moved on.
Also an unpopular opinion but the customer is not always right, I don't run HYEHOST for profit its a passion project of mine.
@Bopie mate any recovery options did not work (they do not even boot do YOU can read and understand?) so issue was 100% on You site. So stop bullshiting here.
Did You run memory test or any other test instead off looking to proxmox status or uptime?
How you explain that every recovery option from YOUR panel gives same error? How you explain that the vm after second fuckup did not power on at all? You are silly mate.
EOT :> so I will not waste my time any more with you, this is my last comment on this topic.
So no refund, either way? If you, as the host, can't figure out the problem, then apologize, and refund, and wish the customer luck. Be a businessman.
There you go. This is the solution I prefer.
So today my ipv6 class paid till January 2026 at hyehost was removed by them from my AS
nice. I hope he will have at last so little honor and he will send those few eur to charity 
I will send you the funds to buy the service that you desire from a proper, established provider of your own choosing, regardless of the price, and let this thread serve as a remindert to @Bopie that this is not how you do business, and that you will lose your honor over a few EUR.
@elusiVeRPG don't cause Aaron any more stress bro: https://hyehost.store/announcements/13
Always have multiple people with full access so this shit doesn't happen.
So, let me understand.
Everything was going fine till 2 days ago. And now there is mental issues and the company won't be able to keep going on with current circumstances.
Weird indeed.
Hi all,
We’re sorry to hear about the situation with HyeHost and wish Aaran all the best during this difficult time.
To help provide some clarity for HyeHost customers: HyeHost operates in our datacenters and on our network here at Backbone.Direct for their Amsterdam datacenter locations. We will keep all HyeHost nodes online for the next 10 days to allow customers time to create backups and migrate their data.
After this 10-day grace period, we will begin shutting down the infrastructure unless we receive further instructions or updates.
We understand this is an unfortunate situation, and we're doing what we can to ensure a smooth transition for affected users.
If you have any questions or concerns, feel free to reach out to us directly.
— The Backbone.Direct Team
And an operation.