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Undecided betwen mxroute and namecrane/cranemail
Hi, all. First thread here, so hope I choose the right category to post in.
I'm looking for a new email hosting, coming from zoho. I see that mxroute and namecrane/cranemail are generally very well regarded, so I'm undecided between these two. I need to host 4-5 domains for 2/3 users and I don't really need a huge amount of space. Still, the more the better, I guess...
I'd be grateful if someone could comment on the following aspects:
- Reliability/uptime? Cranemail/namecrane appears to be quite young (which means nothing), so maybe statistics is low for it...
- Do both support IMAP IDLE?
- Spam: is there any risk of loosing email for a too aggressive spam policy?
- Easiness of configuration for domains/DNS
- Bonus point: do MX or NC have EU datacenters?
- Do both support catchall? and filters/redirections?
Main use would be through en email client, so webmail implementation doesn't really matter.
Thanks a lot in advance and please forgive me for the naivety of some questions.
S.
Thanked by 1sliix
Comments
MXROute has been doing email for much longer so it has as good as a deliverability as you can ger. NameCrane is also solid and getting better. If selecting solely on deliverability, I'd go with MXRoute.
NameCrane does offer higher storage at (much) lower prices, and also lifetime plans with good amount of storage.
MXRoute allows unlimited amount of domains with any plan, while NameCrane has a fixed (very generous) amount.
NameCrane is about to launch the EU plans in a couple of weeks so if you want EU location, you might want to wait.
For ease of configuration, both are similar, no issues with either.
Thank you for your reply. EU DCs are not a strict requirement. What about team size? Are both providers large enough to expect them to exist for quite a few years?
What I can say is I have both, I think MXRoute tends to land in outlook spam, while I think namecrane didn't? But it's been a while since I tested this, so maybe it's the other way around now.
MXRoute does aggressive spam blocking though, but that has been turned off for me due to missed emails. MXRoute support is great, as for missed emails on Namecrane, I haven't used it yet, so no idea.
So far after lots of years of MXRoute they're doing great and you can't go wrong with them, Namecrane still has to prove themselves to me since I haven't really used it yet.
I use both, and I consider myself friends of both @jar (MXRoute) and @Francisco (NameCrane). Both services I use for important, business related emails.
NameCrane will have EU soon, so if that and that alone is a deciding factor, there is your answer.
MXRoute is still the gold standard for delivery and general service quality, however. NameCrane is still very new so they've not yet earned the track record of MXRoute but Fran and his team isn't new to the industry by any means. I have faith that a year or two from now people will be saying, "I've used NameCrane for years without a single issue!"... No one can say that yet though, as it's only been available for a few months. So what I can say, so far is, "I've been using them for a few months, and no issues!"
Both are good products, ran by people I like and trust to properly run an email related service.
Both have been around for a long time, and we expect both to last for a long time too.
Thanks, guys. After pondering your comments, I think I'll stick with MX router for now. Let's cross fingers and thanks again for your kind help!
evil tongues claim that namecrane - how shall we put it - were “advised” by mxroute
we all believe in it, just as we believe in jesus christ.
Please excuse me, but what do you mean? Sincere question.
https://lowendtalk.com/discussion/comment/4154445/#Comment_4154445
MXRoute do all the filtering in-house (but they make the configuration available at https://github.com/mxroute/da_server_updates/tree/master/exim - so you can review that, if you care) - they do currently block mails from some of the Patron Providers here (I am sure I'll soon be shouted at again an labelled a "bad guy" for pointing that out - but yes, I do have specific examples for that claim).
proof!
If @jar blocks mail from some of the Patron Providers here, it's for good reason.
It's not like having a Patron Provider tag is an indicator that a provider is trustworthy or good. It's just an indicator that someone had $100 to pay for a 6mo Patron Provider tag and nothing else.
gestures towards all the random deadpool, exit-scam, bulletproof, scam hosts represented here over the years that paid their fee and got their tag
When I first pointed out that their blocking was too aggressive I then submitted a ticket with one example (just to proof that I am not making things up - that was then whitelisted https://github.com/mxroute/da_server_updates/commit/9018c5b5f8ae91c55a459b6d6bc6de3a72b13e41 - hostslim). Not going to publicly reveal any more, as I am not going to do their work for free.
Both are pretty good but imo and thats just a personal and subjective feeling, the support at namecrane is better. Mxroute was a little bit more stable than namecrane for me.
What would be a good reason for blocking order confirmation emails from some Patron Providers.
Or is it rather that blocking whole ASes will inevitably result in collateral damage. Sure, some will think, that's still worth it - I disagree, sorry.
why no both?
For the price of MX and NC you can have both providers and decide later which provider is the best for you.
I doubt he's blocking Order Confirmation Emails... Instead, he's likely blocking IP subnets that are used for spam.
If a Patron Provider isn't hosting their business email on a clean network that can be delivered to most inboxes, that's their own fault. Chances are they'll have delivery issues to other mail providers, too.
But perhaps @jar will chime in and let us know what his criteria is.
Well, as I said, the granularity appears to be on the AS level (yes, this includes "order confirmation" emails and not targets them specifically)
How do you find a clean network then? Does a provider need two ASes then? One for hosting customers and another one just for hosting their email server? Or does any provider necessarily need to outsource emails? Both of these seem fundamentally wrong, and I don't think even the big email hosters require that kind of separation.
Moving to General category.
Don't know about mxroute, but namecrane support is slow asf.
I'm obviously not competing on price or features anymore. But I can tell you this:
Email remains my one and only love. It's not one of my products, it is my product (Sorry MyW, I'm only interested that you're online). My goals to militantly protect IP reputation to ensure the best possible chance at inbox delivery that IP reputation can afford (being that it isn't the only variable), and to be the best at filtering inbound spam (which I absolutely will be by end of year, at the latest), speak to my passion for what I do. It's not about money for me, it never has been. I never imagined it being my job, I'm still in awe of the fact that so many of you have empowered me to make it my job. I think about you all day and night. When my sweet little Amelia is playing soccer I am watching and cheering, but I'm also holding my phone and repeatedly glancing at graphs. When I'm driving down the highway and one of you desperately needs something, little green alerts pop up on my glasses in my field of view (in a way that doesn't distract enough to matter, of course). I wake up at all hours of the night just to check on you. I am YOUR admin, and I will fight the entire internet for you. I've been under DDOS attacks for over a month now because I'm working TOO hard to look out for you, and it's pissing someone off.
Thank you for, Jar. I already subscribed to MX and getting a grip on the system. For now it looks easier than I feared. And it's FAST! It's reassuring to know that you're constantly looking at graphs and alerts, but have a bit of rest as well
I'll try not to bother you too much during my stay at MX
oha! and then what happens?
ip reputation above all else! i particularly agree with you (along with your other statements)!
My personal opinion as a customer of both is that you cant go wrong.
@Francisco may be relatively new in the mail game but he has a long history and a rock solid reputation in the hosting industry, whatever he decides on doing I can not imagine it being done poorly. It's just not his style. If I could chose anyone in the world to run the business side of my mailhosting, it would be this guy.
@jar is a legend when it comes to email. I do not use that word lightly but I do not hesitate to use it in this case. There are a lot of people that can setup a mailserver and make everything work, but this is the guy that have spent years of dedication and labor to gain a spotless reputation, both ip and personal. If I could chose anyone in the world to run the technical side of my mailhosting, it would be this guy.
Always got a reply within 24 hours. Most of the time within some hours. For me namecrane support was more helpful for me, but that's only my subjective opinion.
Yeah, I understand what you mean. But I have really too little free time for experiments
We're working on improving it. Have 2 new guys on full time already, but still training them on our systems/etc.
If there's a long delay it's probably because you broke something really fun that requires me or most likely @Francisco to troubleshoot + fix.
That could be the difference between being in temporary mitigation vs settled, or could be unrelated entirely. But I do try to keep an eye on it and make sure that delivery to their inbox is possible, that they return zero complaints to us, and that their reporting page shows us having zero issues. But even after all of that it’s tough because they’ll never tell you why an email landed in spam and it’s not as easy to figure out yourself as with Google.
service is good but support is slow, but since i am using for dev stuff, its ok.