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Thank you for contacting lowend support. Your transfer has been doubled
@Clouvider, it would be a lot easier if you asked them in a ticket
You're going to have to request an ownership transfer manually via ticket.
I logged and took a look. Doesn't appear to be an option to use a transfer code. However, you are able to add other users and grant them access.
Might be worth contacting support as they may be able to transfer it manually to another account.