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nohavps

@beanman109 said:

@nohavps said:

@emgh said:
@nohavps did you lie in the second email about it being an april’s fools joke?

Yes, It could be said that it was an email that was sent without being analyzed in the early hours of the morning.

We accept that it was a big mistake, we apologize again and we can assure you that this situation will never happen again.

I would rather get the big PR speech you just commented, about it being a mixup between migrations and a past potentially planned cancellation email sent out.

Quickly making up that it was an April Fools joke to try and cover up for the mistake is what makes it worse and makes me concerned about what else you might quickly make up to try save face in future.

Will probably be cancelling my service & requesting a prorated refund for the remaining 11 months paid for.

We regret what happened, as you can see and you can say that no service was interrupted, no location was cancelled, it was a mistake, but we assume our responsibility, as many customers cancel on us, they support us and you see that anyone can have an incident.

The important thing is to learn and not have it happen again.

If you want to cancel the service, let us know and we will help you with your refund. If you give us another chance, you will be able to see that it was just an error in sending the emails.

emgh

@nohavps said:

@emgh said:
@nohavps did you lie in the second email about it being an april’s fools joke?

Yes, It could be said that it was an email that was sent without being analyzed in the early hours of the morning.

I’ll take this as you admitting it was a lie, finally.

Well, leaving a meant to be removed email as scheduled is forgivable. Could happen to anyone.

I don’t like the judgement call that was made when this was realized to try and cover it up instead of just admitting what it was, but that’s just me.

Also, LET is a community, let your guard down (but not too much) and talk to us as a human. The current tone sounds like a PR firm was brought in to mitigate, obviously that’s not what’s going on but that’s the vibe.

JoeMerit

More providers need to have April Fools campaigns where they tell their customers they are cancelling their servers and migrating them thousands of kilometers away. They don't teach this stuff in marketing school, these guys are cutting edge.

zGato

@nohavps said:

@beanman109 said:
wtf happened here

@emgh said:

@beanman109 said:
wtf happened here

It’s a good read trust me

@beanman109 said:

@emgh said:

@beanman109 said:
wtf happened here

It’s a good read trust me

this is killing

@zGato Can you tell us if you had any interruptions in service during the time you were our customer?

I am still your customer. Yes, your service has been flawless, beyond what most providers have given me at this price point, but uptime is not the point about all of this.

Now it seems like you clarified everything, thank you. I'm still doubtful about 28th of March considering this was a draft from back in October... but it's whatever.

nohavps

Thank you for your comment and we can assure you that this will be the only mistake in our history and it will not happen again. We have taken measures to ensure that it does not happen again.

Happy Sunday