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Comments
hello you've reached hetzner support
your wait time has been doubled.
did u pass id check?
No. It is last step for sign up.
Does your credit card support 3DS?
3DS means?
during the transaction it asks for otp.
thats 3ds
is that is the problem?
nah, the problem is i don’t understand what you mean “struck”?
Unable pass the payment.
weird, did u input the correct otp? or did you pass the identity check? i mean that might be the case
How to pass identity check before signing up?
Idk wat you mean here but this is the verify page
https://accounts.hetzner.com/account/verification
I've had some issues with certain providers blocking some cards. Do you have a different credit card you can try?
Arc browser? Had my fair share of problems using this browser and Hetzner. Tl;dr I have to use Chrome to pay my Hetzner invoices
Arc means?|
Its a new browser in market with vertical tabs & focus on productivity
productivity = can't pay bills?
Can't say anything I am using zen browser, same concept like arc but based on Firefox instead of chromium engine, and it works fine for me. But I don't use it for paying on hetzner since I never used them 🙂
Either send them an email to [email protected] and ask for help. Or call them. Considering today is weekend no one will reply to you till tomorrow.
Try to explain your issue with full sentence in English or German so they can help you better. Your title says credit card savings failed then you say that you can't pass the payment stage, which are different things.
Ask them why your card is failing the payment. Tell them your IP or your username so they can check their logs and guide you better.
Meanwhile, use a different browser, like Chrome or Firefox, and turn off VPN or proxy you might have.
If your card is being declined, call your bank and ask the reason of decline. Either your bank is declining it (they could tell you why) or Hetzner is declining it on their side (then your bank would say they didn't receive any transaction).
Sometimes the card issuer may be blocking the hold/ check transaction from Hetzner. Please call your card issuer and ask if there are any recent blocked transactions