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~5 GB backup process - 1 hr, 17 min - from Crunchbits
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~5 GB backup process - 1 hr, 17 min - from Crunchbits

On the Crunchbits.com website, everything is advertised so attractively (Unbeatable Performance, Enterprise Hardware), but in reality, you can end up with crap. For example, today my backup process of around 5 GB took over an hour. It's just awful.

It is very unstable and unreliable. Look, here’s the stats:

Size: 4.61 GB
Backup Friday, January 17, 2025 11:27 AM 1 hr, 17 min, 9 sec

Backup Friday, January 17, 2025 3:15 AM 14 min, 39 sec
Backup Wednesday, January 15, 2025 1:06 PM 1 min, 57 sec
Backup Tuesday, January 14, 2025 1:32 PM 1 min, 54 sec
Backup Sunday, January 12, 2025 8:02 PM 56 sec

Restore Thursday, January 16, 2025 11:12 PM 7 min, 5 sec
Restore Thursday, January 16, 2025 6:01 PM 25 min, 54 sec
Restore Wednesday, January 15, 2025 2:33 AM 3 min, 29 sec
Restore Sunday, January 12, 2025 10:24 PM 2 min, 18 sec
Restore Sunday, January 12, 2025 9:45 PM 5 min, 20 sec

«13

Comments

  • @arnoldz said: Size: 4.61 GB
    @arnoldz said: Backup Sunday, January 12, 2025 8:02 PM 56 sec

    Sure.

    Thanked by 1imok
  • Restore - 25 min, 54 sec
    Cool

  • LeviLevi Member

    Post all your login details to the server here and we will definitely fix your problems.

  • ralfralf Member

    It was probably slow because the guy moving the floppy disk from one PC to the other went for his lunch break.

  • arnoldzarnoldz Member
    edited January 17

    @Levi said:
    Post all your login details to the server here and we will definitely fix your problems.

    This ain't my problem. It's Crunchbits' problem. Go ahead and ask 'em for their server details and help 'em fix the dang issue.

  • techdragontechdragon Member
    edited January 17

    @arnoldz said:
    On the Crunchbits.com website, everything is advertised so attractively (Unbeatable Performance, Enterprise Hardware), but in reality, you can end up with crap. For example, today my backup process of around 5 GB took over an hour. It's just awful.

    It is very unstable and unreliable. Look, here’s the stats:

    Size: 4.61 GB
    Backup Friday, January 17, 2025 11:27 AM 1 hr, 17 min, 9 sec

    Backup Friday, January 17, 2025 3:15 AM 14 min, 39 sec
    Backup Wednesday, January 15, 2025 1:06 PM 1 min, 57 sec
    Backup Tuesday, January 14, 2025 1:32 PM 1 min, 54 sec
    Backup Sunday, January 12, 2025 8:02 PM 56 sec

    Restore Thursday, January 16, 2025 11:12 PM 7 min, 5 sec
    Restore Thursday, January 16, 2025 6:01 PM 25 min, 54 sec
    Restore Wednesday, January 15, 2025 2:33 AM 3 min, 29 sec
    Restore Sunday, January 12, 2025 10:24 PM 2 min, 18 sec
    Restore Sunday, January 12, 2025 9:45 PM 5 min, 20 sec

    Is it a storage server?

    What is the advertised disk?

    Where are you backing up from and to?

  • arnoldzarnoldz Member
    edited January 17

    @ralf said:
    It was probably slow because the guy moving the floppy disk from one PC to the other went for his lunch break.

    Maybe he went to McDonald's, yes

    Thanked by 1davide
  • @JabJab said:

    @arnoldz said: Size: 4.61 GB
    @arnoldz said: Backup Sunday, January 12, 2025 8:02 PM 56 sec

    Sure.

    If they're incremental backups, this isn't as odd as it may appear.

  • Are you using control panel backups or using different software? I use rclone to back up regularly across the US to Crunchbits and max out the 1 gig pipe.

  • @arnoldz said:

    @ralf said:
    It was probably slow because the guy moving the floppy disk from one PC to the other went for his lunch break.

    Maybe he went to McDonald's, yes

    Spotted the Burger King fan.

  • FalzoFalzo Member

    You are breaking things a lot aren"t you.

    Thanked by 1imok
  • I'm not sure if it's the case, but did you open a ticket to find out why this problem occurred? Or could there be an issue somewhere else?

  • @cainyxues said:

    I'm not sure if it's the case, but did you open a ticket to find out why this problem occurred? Or could there be an issue somewhere else?

    I'm going 99.99999% PEBKAC

  • NeoonNeoon Community Contributor, Veteran

    @Falzo said:
    You are breaking things a lot aren"t you.

    That's what she said.

  • @cainyxues said:

    I'm not sure if it's the case, but did you open a ticket to find out why this problem occurred? Or could there be an issue somewhere else?

    Yo, so with this server access issue, FTP and SSH and all that, I hit up support, right? Told 'em my backup process took 25 minutes (even though I kinda mixed up backup with restore, but that ain't really the point), and they ain’t say nothin’ about that. All they told me was they don’t help with server access, just said the server’s fine, end of story. Now, I ain't tryna reach out to them for support again, no way.

    Thanked by 1cainyxues
  • wadhahwadhah Member
    edited January 17

    @arnoldz said:

    @cainyxues said:

    I'm not sure if it's the case, but did you open a ticket to find out why this problem occurred? Or could there be an issue somewhere else?

    Yo, so with this server access issue, FTP and SSH and all that, I hit up support, right? Told 'em my backup process took 25 minutes (even though I kinda mixed up backup with restore, but that ain't really the point), and they ain’t say nothin’ about that. All they told me was they don’t help with server access, just said the server’s fine, end of story. Now, I ain't tryna reach out to them for support again, no way.

    Listen you are trying to learn how to manage a vps right? Part of that is learning to manage support.

    Were they wrong? They do not advertise that they can help you with 'server access'. That is one of the things you have to learn to do for yourself through the resources other members posted for you.

    Want to know why the backup/restore is slow? Open a ticket titled "Is the backup function of the vps panel slow or is it normal" and add the details you want. Do not open 15 tickets or 1 ticket with 15 problems.

    Fucking things up and fixing it yourself is the best way to learn. So be nice to support and listen to them. And google a lot.

    Thanked by 1nepeus
  • @techdragon said:

    Is it a storage server?

    What is the advertised disk?

    Where are you backing up from and to?

    1. No
    2. 2GB DDR4 RAM
      2 vCPUs
      15GB NVMe Storage
      5TB Bandwidth @ 2.5Gbps
      1 IPv4 Address
      1 Included Backup Slot
    3. From my Crunchbits VPS to Crunchbits
  • @Petey_Long said:
    Are you using control panel backups or using different software?

    I use Crunchbits panel

  • OP is def maxing out his cpu :D

  • @Falzo said:
    You are breaking things a lot aren"t you.

    ?

  • @Petey_Long said:

    @cainyxues said:

    I'm not sure if it's the case, but did you open a ticket to find out why this problem occurred? Or could there be an issue somewhere else?

    I'm going 99.99999% PEBKAC

    Even if I had the intention to cause harm, there’s no way I could have affected the speed of the backup process. All I needed to do was click the 'Create Backup Now' button, and the rest of the process is completely out of my control — it’s in Crunchbits’ hands.

  • crunchbitscrunchbits Member, Patron Provider, Top Host

    @Petey_Long said:
    Are you using control panel backups or using different software? I use rclone to back up regularly across the US to Crunchbits and max out the 1 gig pipe.

    Looks like he's using the built-in snapshot feature, not a real "backup". Often times worse since people often are snapshotting live filesystems for months with system-breaking changes staged and they don't realize it until a reboot months later.

    @arnoldz said:
    On the Crunchbits.com website, everything is advertised so attractively (Unbeatable Performance, Enterprise Hardware), but in reality, you can end up with crap. For example, today my backup process of around 5 GB took over an hour. It's just awful.

    It is very unstable and unreliable. Look, here’s the stats:

    Size: 4.61 GB
    Backup Friday, January 17, 2025 11:27 AM 1 hr, 17 min, 9 sec

    Backup Friday, January 17, 2025 3:15 AM 14 min, 39 sec
    Backup Wednesday, January 15, 2025 1:06 PM 1 min, 57 sec
    Backup Tuesday, January 14, 2025 1:32 PM 1 min, 54 sec
    Backup Sunday, January 12, 2025 8:02 PM 56 sec

    Restore Thursday, January 16, 2025 11:12 PM 7 min, 5 sec
    Restore Thursday, January 16, 2025 6:01 PM 25 min, 54 sec
    Restore Wednesday, January 15, 2025 2:33 AM 3 min, 29 sec
    Restore Sunday, January 12, 2025 10:24 PM 2 min, 18 sec
    Restore Sunday, January 12, 2025 9:45 PM 5 min, 20 sec

    I'm not sure how speeds of shared snapshot backup make your entire VM "crap". It varies depending on usage and a little bit the luck of the backup node you're hitting.

    I've said it dozens of times before and I'll say it again: don't rely on that feature as a full backup. It's more of a "oopsie" easy snapshot/restore function rather than a proper backup. It's a limited shared resource and if you're running a manual backup instead of system-picked scheduled ones, you might be hitting it when a bunch of other people simultaneously decided to as well. We've been slowly adding more nodes to help share the load, but there is always going to be a limit to how many different servers can simultaneously stress backup nodes.

    Thanked by 1arnoldz
  • MikeAMikeA Member, Host Rep

    Just sounds like a temporary network/routing issue if they're running backups to off-network servers.

  • Petey_LongPetey_Long Member
    edited January 17

    @arnoldz said:

    @Petey_Long said:
    Are you using control panel backups or using different software?

    I use Crunchbits panel

    Right. So it's not YOUR resources you're using, it's the hypervisors resources. Since they're shared resources, things aren't going to be consistent. There could have been 10 other people backing up simultaneously at the moment in time - nothing about what you've posted indicates any sort of actual problem.

    So let's review what you had posted

    Backup Friday, January 17, 2025 11:27 AM 1 hr, 17 min, 9 sec
    Backup Friday, January 17, 2025 3:15 AM 14 min, 39 sec
    Backup Wednesday, January 15, 2025 1:06 PM 1 min, 57 sec
    Backup Tuesday, January 14, 2025 1:32 PM 1 min, 54 sec
    Backup Sunday, January 12, 2025 8:02 PM 56 sec
    Restore Thursday, January 16, 2025 11:12 PM 7 min, 5 sec
    Restore Thursday, January 16, 2025 6:01 PM 25 min, 54 sec
    Restore Wednesday, January 15, 2025 2:33 AM 3 min, 29 sec
    Restore Sunday, January 12, 2025 10:24 PM 2 min, 18 sec
    Restore Sunday, January 12, 2025 9:45 PM 5 min, 20 sec

    So out of 10 backups, 80% were done in less than 15 minutes - 70% in under 8 minutes.

    If you're a reasonable person, 90% of those would be "acceptable" backup times (really should be 100% because it's a bonus feature that'd you'd otherwise have to pay extra for...)

    If you want dedicated resources and backups that take less time - either use a different method of backing up or purchase a dedicated server.

    Nothing you've posted is swaying anyone's opinions on Crunchbits, but believe me, between the "complaint" and the vernacular you choose to use, you're not going to be scoring any points with anyone here.

    Thanked by 3MikeA jobayer vicaya
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @ralf said:
    It was probably slow because the guy moving the floppy disk from one PC to the other went for his lunch break.

    :D

  • My new car is crap because sometimes it takes me over an hour to work because I'm sitting in traffic, sometimes I can get there in a few minutes. Just utter crap

  • Okay guys common, since Crunchbits has answered the question I think the issue might be solved now. BTW just a recommendation but maybe sometimes its rather better to just post problems directly without pointing out anyone as I think that might have solved the issue much better by people trying to help rather than discussing on whose mistake is this. I am not pointing anybody rather suggesting this method :smile:

  • @crunchbits said:
    I've said it dozens of times before and I'll say it again: don't rely on that feature as a full backup.

    This is the first time I'm hearing about it. You have never mentioned this to me, either personally or on your website.

    Your website states that I can have one backup. Nowhere does it say that this is some sort of specific or incomplete backup that I should not rely on. I assumed it was a proper backup that I could trust. Additionally, your control panel does not indicate that this is some "wrong" backup or something else entirely. It simply says "backup" with an option to "create a backup."

    As a user, I couldn't care less about the reasons why the backup took more than an hour to complete. I've been using your VPS for only seven days, and there's nothing particularly special there—just Fastpanel, Matomo & MySQL, Drupal & MySQL—and in these seven days, I'm already experiencing issues like this. I would understand if a 5GB backup took at least 10 minutes, but not 1 hour and 17 minutes. This is well beyond acceptable limits.

  • @iamtimbo said:
    My new car is crap because sometimes it takes me over an hour to work because I'm sitting in traffic, sometimes I can get there in a few minutes. Just utter crap

    @iamtimbo said:
    My new car is crap because sometimes it takes me over an hour to work because I'm sitting in traffic, sometimes I can get there in a few minutes. Just utter crap

    The car is not a VPS, and the road is not a network. These are completely unequal things for an analogy.
    It's like comparing a dick to a finger 😁

    Thanked by 1amaeva080
  • @arnoldz said:

    @techdragon said:

    Is it a storage server?

    What is the advertised disk?

    Where are you backing up from and to?

    1. No
    2. 2GB DDR4 RAM
      2 vCPUs
      15GB NVMe Storage
      5TB Bandwidth @ 2.5Gbps
      1 IPv4 Address
      1 Included Backup Slot
    3. From my Crunchbits VPS to Crunchbits

    are you on monthly or yearly plan?

    Thanked by 1arnoldz
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