New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Hosteroid downtime of 6 hours
One of my idlers that I got from Hosteroid had a downtime last time between 1 am - 7 am for 6 hours 15 minutes duration. Did anyone else got affected by this?
I filed a ticket and asked the cause and how come no one intervened for 6 hours and got an answer:
Who said no one intervened for that long? Our investigation for Root Cause Analysis still going on and will be shared later.
So they didnt shared any reason for the cause as because they are probably investigating it but their ticket reply was a bit funny to be honest.
Reggards
Edit: Amsterdam location
Thanked by 1Porlam
Comments
what?
and which location?
Amsterdam location.
Okay...
I still don't get why not wait for @Hosteroid to send out an email to everyone affected explaining the situation... but instantly go here and open a thread
Let me guess, $7/yr plan?
These legally constitute fighting words in 32 states.
I believed this is node-wide down? since mine is down and cannot access panel of NL vm during that time too.
Well I don't know when will that explanation email will be sent. And I wanted to know how many people got affected.
Also to share my experience with Hosteroid as I believe it will be helpful for others.
Yeah.
Yeah I believe so, but for me it's a tad too long downtime. It's an idler but still.
Sir in my state that is a basis of having duel at the town centre.
Another approach would be for Hosteroid to email impacted customers as soon as the outage started to let us know they were looking into it. Then follow up with details once they learned more.
Hoster void
Yeah, nodes can fail, or some serious issues might happen, but for long time downtimes hosting companies should send a quick email stating that downtime has happened and they will tell more details later on. So they won’t get plenty of “why my server is down” tickets.
So you expect stability and reliability from $100/month plan but shitty service from a $7/yr plan regardless or the brand? Brand doesn't matter at all to you?
I think the actual implication is that if you're doing anything important on a $7/y plan, then you're probably doing it wrong. That's not the same as saying if you're doing something important on an expensive plan that you're doing it right.
A certain Italian provider, for instance, charges more than many decent providers, but I would expect shitty service from them whatever price point they sold it at.
You can't judge a VPS by the price, a 7$/y VPS can be more stable than a 5$/m VPS.
I disagree. Because if a company is able to offer a server for $7 / year, you know that there have been several serious cuts taken affecting service quality and reliability. Even if you say you can't judge a VPS by it's price, it's a really good indicator...
Or they simply earn enough money with their regular products to be able to finance a few unprofitable $7/yr VPSes with that.
Yea cuts on the price, true.
Given the amount I do have in my inventory around that price, I cannot and will not agree with you.
Just got this explanation from Hosteroid:
We are writing to inform you about the recent downtime on our Amsterdam node:
• Root Cause
A single client abused CPU resources, causing a kernel panic that made the node unresponsive. This action violated our Terms of Service, and we have terminated the offending account to prevent future disruptions.
• Scheduled Maintenance
To help ensure this does not recur, we plan to take the node offline on Monday for kernel and other crucial updates—pending confirmation from our colocation partner around 22:00 Amsterdam time. We will share exact timings and expected downtime once confirmed.
Track Record of Reliability
We would like to remind you that this is the first downtime of its kind on our platform. Our long-standing clients know that all our other locations have consistently maintained rock-solid uptime for over a year. We remain committed to delivering the reliability you expect from Hosteroid.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
If you have any questions or need further assistance, please reply directly to this ticket, and our support team will be happy to help.
Kind regards,
Hosteroid Support Team
Hello everyone,
I would like to clarify the recent downtime on our Amsterdam node. A single user performed abusive actions that caused a kernel panic, making node unresponsive.
This customers service has been terminated for violating our ToS.
We are also schedduling a maintenance window on Monday (pending confirmation from our colocation partner around 22:00 Amsterdam time) to do kernel updates and prevent similar issues in future.
Please note that our other locations have solid uptimes for over years, and many of LET people can confirm that! We are commited to ensure the same reliability in Amsterdam and we are doing our best to keep it up like that.
I apologize for any inconvenience and appreciate everyones patience.
As always for any specific questions or support request open ticket directly with us, we do not provide updates nor support via LET platform, we want to make sure all concerns are addressed properly
Should have used AutoBoot™
im so interested in what the user did that would be able to do that
6 hours is ridiculously long.wow!
Yeah me too. A single user abusing CPU and taking down whole node is amazing and also kernel panic on top of that.
Should it really take 6 hours to fix this issue, I’m not sure, I will just keep monitoring my idle server.
Yeah, abusing CPU resources (by which I'm assuming they mean running at 100% for a long time) doesn't by itself cause kernel panics. Faulty hardware generally causes kernel panics, it's just they're more likely when the system is under load.
If one user can do this, then so can 50 users doing normal, non abusive things. Hopefully the root cause was actually identified and fixed...
Server had a panic attack!
Server needed new sneakers
Luckily it was only a kernel panic and not a takeover of the host machine...
It took @Hosteroid 6 hours to say a few good words to the nice server.
Server should sue its Admin.
That's not my point, but as how $7/yr LET users are the most annoying regarding "my vps is down dude you need to fix it right now!"
I would expect someone paying $100/m to complain about downtime, even for 5 minutes, but OP's attitude towards Hosteroid is quite shit.
Such client attitudes are the reason we're getting less $7/yr deals from providers.
Yep, can confirm, mine went down as well and time matches yours.
Brillant idea - NOT.
Customer actually using (not just idling) their server quite likely will notice anyway and most idlers (modulo a few scandal lovers) won't care anyway.
Plus: Why? What for? "Dear customer, your server is down. Reason is unknown yet and so is ETA of availability" serves which purpose, other than to please cry babies? Also, I'm not interested to get follow up emails like "possible problem recognized. Working on it. Might know more soon".
To send an email that makes sense and is useful, first the problem must be diagnosed. @Hosteroid acted reasonable IMO by informing us once the problem was solved and the servers up again.
As compared to what? I call BS.
Sorry I don't agree. I get your point. But as this is VPS, down server would most likely mean a node issue or neighbors abusing the server etc. which has impact on just more than one customer. If other customers paid 7 bucks or if they are expensive customers or not, that's up to the hosting company.
If an issue causes more than handful of customers than it should be treated seriously, what they paid is not related. A customer that paid 100 months per month and a customer that paid 7 bucks per year has same commenting power. They can both go to Trust Pilot, LET, LES and complain about the brand, which causes a damage.
For me, I got like 11 idlers from BF and Christmas deals this year, my personal record. If I like the provider I would be willing to check their more expensive offers or recommend around. But if the service is shit, I wouldn't even bother being a fully paying customer.
Also a 6 hour down time is way too long, even you pay 7 bucks per year. If a server is down more than an hour it would raise the alarm on my side. It means it's either a really serious issue (which can happen in any company like hardware or network loss etc.) or no one is bothered to keep an eye on the servers.
And the data you host on the server doesn't have to be production or bring income. You can simply host a Vaultwarden instance, Or a Pi-hole, or a DNS server for your own use. Downtime of this server would cause inconvenience during my daily use.
If you still say that then don't host anything that you might need daily, then I would ask wth am I supposed to host on the servers if I can't rely on the server? Apart from idling ofc.
Edit: I just filed a ticket to Hosteroid when I woke up to ask wth happened that caused for 6 hours and why no one took a look at it. I didn't scream at them, I didn't claimed I am losing million of dollars because server is done. But I believe a customer should be informed if there is long time downtimes (which Hosteroid did later).
Overused CPU core causing kernel panic getting fixed 6 hours later is still something I don't buy but I won't stir the pot. Will just note the incident.