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At least they didn't took your money
I don't understand. Is this a new account, or was your account suspended?
Half a year ago, they said there were multiple accounts under my name. So, I transferred the servers to a single account as they asked. Now, they're saying I have multiple accounts again, but actually, I don't.
I've sent ticket, but got no reply. Currently, my account has been suspended, and my business is being affected.
You have backups. Things will be fine.
@Cloudcone
OP's pretty lucky he didn't deposit $20k USD over there
@Cloudcone
It's time people should stop trolling in others thread and derailing it taking away the focus from OP's grievance.
OP, I used cloudcone for 5 years but ditched it last year. Lots of good experiences but here's the one why I moved away.
At one time, my vps was down for a month (they did acknowledge the issue though).
I also had a email package with them. I pre paid for one year. The company had a name change so I stupidly thought to remove the old organization and create a new one in the name of the new company name (just to streamline it even though from technical pov, it's irrelevant). Turns out, if you remove the organisation, then that package is destroyed and no refund since 7 days have passed.
It was 1 month at that point of time. So 11 months $ was wasted. I took it as a loss and move on.
At this point of time, I'll tell people to move away from cloudcone as there are much better alternatives out there in a similar price range.
You should do too.
deadpool imminent
so they havent replied OP since last year
Cloudcone client area and my vps are down AGAIN.
I noticed their mobile app went down right around the time dropped them in the summer
Able to login now but painfully slow. Accessing the servers is also very slow.
Still can not open here.
cannot visit here either> @itachikonoha said:
yes, Cloudcone client area cannot visit.
Client area is back now.
Been up and down for the past few months.
@Cloudcone
thank you ,i will give it a try. But it will be a bit of a hassle to transfer the data.
Not sure if this was covered on LET - https://www.datacenterdynamics.com/en/news/edge-centres-acquires-cloud-provider-cloudcone/
The news mentioned is published about one year ago, so，what do you mean?
maybe it's new year holiday
I left cloudcone around that time for stability issue. Not sure if it is related but timing is around that.
no，they just marked the ticket as"Acknowledged" whitout any reply
okay, thank you for your reply