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Hosthatch New York down?
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Hosthatch New York down?

ColderCoderColderCoder Member
edited December 2024 in Outages

Unknown state.
web console not responding.
send ctrl+alt+del not functioning.
not ping-able.

EDIT: never mind, it's up now

Thanked by 1hobofl

Comments

  • My best wishes for getting a reply from HH. Hopefully it'll resolve soon even if it's a promotional package.

  • billions were lost?

    Thanked by 1aqua
  • ColderCoderColderCoder Member
    edited December 2024

    @itachikonoha said:
    My best wishes for getting a reply from HH. Hopefully it'll resolve soon even if it's a promotional package.

    My data is fine. But it went down again. I had to click reboot from panel.
    Seems to be in an unstable state.

    Thanked by 1hobofl
  • plumbergplumberg Veteran, Megathread Squad

    It's probably tired from the Xmas parting

  • @budi1413 said:
    billions were lost?

    you can always say those words in any 'outage' thread yeah
    happy trolling

  • @ColderCoder said:

    @itachikonoha said:
    My best wishes for getting a reply from HH. Hopefully it'll resolve soon even if it's a promotional package.

    My data is fine. But it went down again. I had to click reboot from panel.
    Seems to be in an unstable state.

    I had the same issue with naranjantech. It turned out (in my case) the OS was causing it.

    Back up your data and try reinstalling the OS. That's what solved mine.

  • mine is just fine.

  • dev_vpsdev_vps Member
    edited December 2024

    My HH New York VPS is working fine.
    No issues.

    — ignore comments from non-customers who are just here to stir the pot.

    Thanked by 1hobofl
  • dev_vpsdev_vps Member
    edited December 2024

    @plumberg said:

    It's probably tired from the Xmas parting

    That “liar” poster is still trying to stir the pot in other threads as well.

    image

  • @dev_vps said:
    My HH New York VPS is working fine.
    No issues.

    — ignore comments from non-customers who are just here to stir the pot.

    My VM went down 3 times yesterday. Then I just let it idle and it keep up and running.

    I bought NY storage this summer (not the recent CM deal), so I assume the problem is not on my setup. Nor did I encounter similar issues on old raid60 products.

    Today one friend of mine told me he cannot r/w HDD slab of his NY storage VM (bought from recent CM deal).

    I'm still waiting ticket reply from HH. Just came here to see if anyone have similar issues

    Thanked by 1hobofl
  • A few of us had a problem with writes to storage in Stockholm a few weeks ago. If the VM is only hanging on writes to the slab but fine on reads, it might be a similar issue.

    In November, I experienced 2 intermittent crashes, then at the start of December, I saw it on every write for about a day or two. I didn't get a response to my ticket, but it seemed to just resolve itself and hasn't happened again.

    https://lowendtalk.com/discussion/comment/4158152/#Comment_4158152

    Never seen any problems with any of my other storage servers, just this one in Stockholm, and like I say, it seemed to resolve itself within a few days. I wondered if it was just a single ceph node that was struggling under the load of rebalancing after an OSD failure, and once that had completed it was business as normal, but obviously as an external observer it's hard to tell.

    Thanked by 2ColderCoder hobofl
  • @ColderCoder said: Today one friend of mine told me he cannot r/w HDD slab of his NY storage VM (bought from recent CM deal).

    I'm having a similar issue with one of my New York storage servers, and I suppose your friend and I are on the same problematic node. Is his VPS still down?

    Thanked by 1hobofl
  • goshawngoshawn Member
    edited December 2024

    @aj_potc said:

    @ColderCoder said: Today one friend of mine told me he cannot r/w HDD slab of his NY storage VM (bought from recent CM deal).

    I'm having a similar issue with one of my New York storage servers, and I suppose your friend and I are on the same problematic node. Is his VPS still down?

    The same issue, my HDD disk has become read-only, while the system disk is ok.

    Thanked by 1hobofl
  • My HK HH VPS has been inaccessible for 3 days.

    Support ticket remains unanswered.

    The same exact issue happened 3 weeks ago and they acknowledged it.

    I cannot turn on the VPS or access it via the console in the HH panel.

    Dismal support, this is not a production worthy service. I am not whining about a BF deal, this is their standard VPS pricing.

    Thanked by 1hobofl
  • @aj_potc said:

    @ColderCoder said: Today one friend of mine told me he cannot r/w HDD slab of his NY storage VM (bought from recent CM deal).

    I'm having a similar issue with one of my New York storage servers, and I suppose your friend and I are on the same problematic node. Is his VPS still down?

    HDD of my NY storage server is still down. How is yours?
    Opened a ticket and the support replied they would look into it. It been a week though.
    Guess they are still on holidays.

    Thanked by 1hobofl
  • @bojackhorseman said:
    My HK HH VPS has been inaccessible for 3 days.

    Support ticket remains unanswered.

    The same exact issue happened 3 weeks ago and they acknowledged it.

    I cannot turn on the VPS or access it via the console in the HH panel.

    Dismal support, this is not a production worthy service. I am not whining about a BF deal, this is their standard VPS pricing.

    To be fair, from time to time, HH and others have stated that HH promotional servers shouldn't be used in production.

  • @itachikonoha said:

    @bojackhorseman said:
    My HK HH VPS has been inaccessible for 3 days.

    Support ticket remains unanswered.

    The same exact issue happened 3 weeks ago and they acknowledged it.

    I cannot turn on the VPS or access it via the console in the HH panel.

    Dismal support, this is not a production worthy service. I am not whining about a BF deal, this is their standard VPS pricing.

    To be fair, from time to time, HH and others have stated that HH promotional servers shouldn't be used in production.

    This not the promotional server that is down. It is their standard full price product.

    Thanked by 1hobofl
  • i12hi12h Member

    @dev_vps said:
    My HH New York VPS is working fine.
    No issues.

    — ignore comments from non-customers who are just here to stir the pot.

    Oh my god, you really. Just because you are a customer doesn't mean everything.

    Many people here are real customers, and some of them have purchased non-promotional VPS. Why do you always jump out and say that you have not encountered any problems?

    Everyone here is reflecting the problems they have encountered! It's really speechless, you are not an official staff, why are you so excited?

  • @bojackhorseman said:

    @itachikonoha said:

    @bojackhorseman said:
    My HK HH VPS has been inaccessible for 3 days.

    Support ticket remains unanswered.

    The same exact issue happened 3 weeks ago and they acknowledged it.

    I cannot turn on the VPS or access it via the console in the HH panel.

    Dismal support, this is not a production worthy service. I am not whining about a BF deal, this is their standard VPS pricing.

    To be fair, from time to time, HH and others have stated that HH promotional servers shouldn't be used in production.

    This not the promotional server that is down. It is their standard full price product.

    Apologies. Your frustration is justified.

    Thanked by 1hobofl
  • driftwooddriftwood Member
    edited January 16

    HDD of my NY storage server bought from the latest CM deal is still not fixed.
    At first I thought it would be resolved soon after the holidays. It's been almost 3 weeks...

    Got a reply saying there would be a maintenance to resolve the issue last Thursday.
    Nothing has happened as of now and there is no update from the ticket anymore.

    I never meant to post negative comments and I have another HH server which has been running smoothly most of the time.

    It's just the down time of this one is way too long even for a promotional server :(

  • It would be nice to have a fix for this particular node, or at least migration to a working one.

  • That thread is related to a single server suspended over an unanswered abuse complaint. I don't see any connection to this topic.

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