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You pay the same price on NETCUP, you may get half the performance than others.
I posted a discussion some days ago: https://lowendtalk.com/discussion/comment/4175240
Asking how long will NETCUP reply a ticket. Btw, they still not replied to me till now.
(May be forever now)
And I finally figured out what happened:
I ordered 2 RS series which is good, and I already transitioned my business on them.
**Problem is VPS one, mine’s performance is only the half than other’s reviews. **
So I ask them to check if there’s node problems.
I can’t understand that I paid the same price but only get half the performance than others.
I haven’t use this VPS till now because they haven’t reply my ticket. Almost half month wasted.
Then I finally figure out why on other IT forums, they using two generations of AMD chip which the newer one have almost double the performance then older one.
I see other customer’s reviews which is why I decide to buy it, but I got the very different product. And it is not met my expectations.
**To be clear I’m not blaming NETCUP.
I get it, no promises mean no responsibilities.
**
I just think it’s necessary to let you guys know, you pay the SAME price on NETCUP but you may get half the performance than others.
You really need know that before you pay it. I think it is totally a waste of my money.
**And this is not the excuse for not reply customer’s ticket.
I’m not asking refund or anything unreasonable. Only ask them to check if there’s node issue(etc. some neighbors are abusing?). Or if I can switch to another node which at normal performance. **
If this is unacceptable, please just reply your customer.
Now I have to pay two months price in order to cancel this half performance VPS. I won’t ask for refund.
It’s funny they are truly integrity on billing contract.
**Once again, not blaming them, just saying. **
Comments
Using netcup for dozens wordpress sites that need high single core performance. randomly perform yabs, mostly 1900+ gb6 score, sometimes drop to 1800+. scored 8.7-8.8 in wp benchmark. Standard ticket replied under an hour and under 10 minutes when I stated its urgent (my server was down because of failed snapshot).
Maybe they only reply the ticket which they wanted to. Surely not my awkward one.
I understand your point. I am yet to receive a reply from them... It's been already about a week now. I hope I will receive a reply soon. I have already terminated my vps with them for this reason.
chargeback yesterday
Finally received a reply from their support team today, after sending a one more mail asking them if they can FastTrack the process.
Netcup offers two refund options for their services:
14-Day Money-Back Guarantee:
Customers can cancel their service within 14 days of purchase and receive a full refund. This applies to most services like hosting and VPS.
Pro-Rated Refund for Prepaid Periods:
If a customer cancels a service after the 14-day period, they may receive a pro-rated refund for any unused prepaid months, depending on the service and contract terms.
Making threads like this and suggesting a chargeback is