New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
HostSailor - 12.12 Mega Deal: Get Your KVM VPS NVMe at 90% Recurring Discount – Forever!
This discussion has been closed.
Comments
backoff I got you your first hostsailor now it's my turn to get another one, then we get one for @plumberg
At the moment server is idling.
Uptime report: https://hetrixtools.com/report/uptime/43f90f3910e20ade817805ecb826f0e8/
We are sorry if you are facing downtime. Please raise a ticket to our support team and they will take care of it instantly.
We are sorry if you are facing downtime. Please raise a ticket to our support team and they will take care of it instantly.
Hi, Will keep you posted on our offers.
I can help you get rid of it.
That's a lame response. Come clean and provide upgrades to those while retaining their 90% recurring discount as was promised here and here
Support shot me down claiming upgrade possible, sans discount
Feels like a fake promise. Service feels good overall but @HostSailor failed to keep up to the promise
So what he said back then about keeping the discount for an upgrade is now just something he's not committing to anymore?
That is correct
Uhm, nah. I might use it for Uptime Kuma & Wireguard.
Their IPv6 still isn't working.
sign me up
Ok, We need software is confirm it. Didn't hardware cannot go.
IPv6 sailed away, leaving IPv4 alone at the port.
And then there's its lonely shared 10Gbps connection.
I thought it would make a beautiful Studio Ghibli/Ponoc scene. And, since Ghibli art is all the fad these days, here's one.
As everyone is flexing
What a lame excuse. I submitted a ticket 1 hour after the IPv6 downtime began. Got an "instantly" reply (11 minutes) with "We will check and update you soon". And then the ticket was put on hold by you.
That is 3 days ago, the problem is still not solved, and "update you soon" is complete silency.
So instead of asking to submit tickets here, start solving those who report exactly this problem 3 days ago.
It shouldn't take 3 days to fix your prefixes to be announced correctly again. Heck, the issue shouldn't even exist since other prefixes of you are announced without issues. And when a ticket is made and you guys read it, it should be solved in minutes, maybe a bit longer, but not 3 days.
And then to have the nerve to ask to submit tickets here.
It was raised three days ago and instantly put "on hold". Is that your definition of "take care of"?
Not trying to be rude, I've always liked HostSailor and have been a happy customer for years, but you handled this disaster awfully bad.
Well, to be honest, I'm not a customer for that period of time, but I consider coming on this forum and replying "create a ticket" while there are reports in the same thread about having created a ticket and nothing has been solved is rude.
Also saying in the ticket to "update you soon" and then putting it on hold while 3 days later no progress has been made or updates have been given is rude.
So you may not try to be rude, @HostSailor already is.
[Also the whole discussion about being able to upgrade and then customers are not is rude, as is the whole way of dealing with that]
They may have a descent reputation built over the years, they're ruining it quickly now.
| HostSailor’s Uptime SLA Credit
| >= 99.9% 0%
| < 99.8% 5%
| < 99.5% 7.5%
| < 99.0% 10%
| < 98.0% 20%
| < 95.0% 25%
What would < 90.0% do? (3 days in a 30 day month...)
So, has anyone been taking care of it instantly?
Update?
2a04:dd01::/32 Host Sailor Ltd 0% 1/613
2a04:dd02::/32 Host Sailor Ltd 0% 1/613
It was so instantly they're dropping everything for it. Especially network packets.
Hello,
We are investigating the issue and will update you once resolved, please hold on.
Regards,
Shijo Jose
Customer Support
After I've updated my ticket asking what the status was after 3 days.
3 days to investigate f-cked up BGP announcements... is that a new record? Could it be that there isn't enough wind to sail?
Maybe the contractor they pay to handle bgp isn't available this week, we're just outta luck fellas.
Maybe. Well, anyway it's really a funny type of sarcasm that they have IP announcement as one of their services. It's always a good sign to trust that to a party that can't properly handle their own...
To be fair I've been quite happy with service, this is my first issue. I am a little concerned the rep is in here telling people to put in tickets at this point, but he's probably just sales guy and has no idea what ipv6 or bgp is.
I was also quite happy. And I would understand it when, with these kind of hosters, some things take a bit more time to solve. But coming in here and asking to put in tickets while in the same thread you can see that people did that and what the response was... If I was a sales guy, I'd have read it on monday when I came in the office, and before I'd reply on the thread I'd kick some *ss in the support department.
As a sales guy you've just posted another thread with "99.9% uptime!" in the title. You're now the clown around here with those claims and a 3+ day downtime.
Congratulations. You've reached 4 days of IPv6 downtime.
No IPv6 packets.
No ETA.
No Clue.
Hostsailor.