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Beware of Latitude.sh: potential scammers.
I just saw on social media about a lot of people having a poor experience with Latitude and I think it'd be a good idea to let people know about it on here too - I also have experience with this:
We contacted their sales team in March and requested to put in an order for around 15 servers. This was all fine, we chatted with their team for a while and we paid the invoice for $6.2k for all the servers. They didn't respond for a few days (we assumed for provisioning) however they then asked us to create an account on the Latitude.sh dashboard (which is fine). To do so, we had to deposit $100 to activate the team/project. Strangely, around 1 hour after doing so and letting them know the account information - I got an email that the project has been terminated and simply got "We are not proceeding with the order." in the order ticket. I was a bit disappointed by this at the time.
https://i.imgur.com/ZTAqhef.png
I requested a refund for the dedicated server order and for the $100 USD that I paid to activate the project - I then didn't receive any response until April 4th... where I was then denied for supposedly violating their terms of service, which means I cannot receive a refund?
https://i.imgur.com/OizMv4C.png
https://i.imgur.com/q5AWr6Y.png - the link labled "here" points to a 404 page?
Considering what I've experienced myself and the supposed scamming that has happened to other people, I firmly believe Latitude is a dodgy company and should not be trusted or used.
I'm collecting together some other evidence against them to hopefully ward off other people from this provider. Unfortunately, we can't do anything to get our money back right now as they're a bare metal provider that take crypto - so we paid via Solana.
Comments
Very similar experience over here too. I'd stay clear!
same
Latitude.sh accidentally billed us for servers that we cancelled and wouldn't refund them because it was past their accounting cycle. Latitude.sh also accidentally reinstalled an incorrect server of ours.
Why would you even order there? If you google the company it's mostly bad fake reviews so you know its 100% sketchy........
Why would you send 6k to a company with no identifying information with stock pictures and AI-generated sales pitch? even their looking glass doesn't work.
wait until you see someone sending $20k of chicken
Latitude.sh CTO here.
To any legitimate users that come here other than the multiple accounts this guy created, here's the same response I posted on Web Hosting Talk and Reddit, where his post was removed and his account suspended:
Here are the facts for anyone interested. I'm crossposting this from Reddit as this guy seem to be on a mission to diss us after we caught him with his pants down.
You are not part of this community and has never been. You are a black hat hacker and a scammer.
To other fellow hosting companies, do yourself a favor and blacklist this domain — albeit be aware that he has multiple domains and keeps trying to do this non-stop. We'd also be happy to share how we have remediated this attack.
To LowEndTalk admins, his account has already been suspended from Reddit and other forums. Reach out to me if you have questions or need evidence.
Sounds like a bad actor, but I'm not sure everyone in this thread is a duplicate of OP. Unless the accounts were registered quite a while ago.
In that case these are legitimate accounts that should be in contact with @esoubihe.
How could a customer hijack a server such that it cannot be reclaimed?
Something's missing here.
Probably changing the IPMI passwords
Sounds like bad security for a longer period
Why are you being dishonest regarding the facts?
The post on WHT:
https://www.webhostingtalk.com/showthread.php?t=1929652
The post on Reddit:
https://www.reddit.com/r/deeplearning/s/O0pfBTGL2h
It appears that all of these posts share something in common and that is others with bad experiences. The accounts you claim to be fake above include two people who are members of this community - which you aren't.
FWIW, Latitude.sh was known as Maxihost.com, and they rebranded a few years ago. Maxihost was very expensive and their support very slow.
Question is, why would anyone use them except if they really need a server in the middle of nowhere in south america. Their prices are equinix metal level.
I'm specifically addressing the OP's post. Anyone else who's had a bad experience that is not a duplicate of the OP can contact me directly, and I'll look into it. If you look at the other posts you linked, multiple accounts were created on the same day and said the same thing.
He explored a vulnerability that exists in most other major dedicated server providers. We've since addressed it, but the fix is not straightforward. IPMI is not the easiest to work with.
I'm open to criticism and feedback and strive to do right by customers, but a scammer is coming here and accusing us of being scammers, and the thread has not even been flagged.
Are you ready for defamation lawsuit ?
How?
Then
What's your comment about this?
I pulled up the tickets for this customer. We refunded for one period, and we added credits to his account for the one he mentioned. Looking at our internal notes, I see this was during the implementation of an ERP that didn't allow us to refund for past cycles. This happened in August 2023, and the process changed shortly after.
The customer ultimately decided to dispute the charge, so the ticket was closed.
Is there any way to prevent a client from using ipmitool to change the ipmi password and lock the provider out?