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AEZA is the worst experience I have ever had.
DearTanker
Member
Buy AEZA with caution !!!
This is the first time I have complained about a VPS service provider on a public platform. I have never had such a bad experience.
I purchased a one-year Hong Kong server on March 18, 2024. I was notified in June 2024 that the server would be forcibly deleted due to their work adjustments. Still, they claimed they would provide a refund of the remaining value, but so far (September 2024) March 3), I still have not received a refund, and I no longer receive a timely reply when consulting customer service.
After endless waiting, I tried the customer support on the AEZA website and the official AEZA group on Telegram, but none of them were resolved quickly. Finally, I couldn't bear it anymore and submitted a review on Trustpilot. I didn't expect that the problem that lasted for more than a month was solved in 24 hours?
This is very interesting.
The forced deletion of the Asian server and the slow refund incident seriously affected my business and consumed a lot of my energy. This is the worst service I have encountered in all these years. I hope my experience can serve as a wake-up call for everyone to choose to cooperate with AEZA carefully.
By the way, share another thing that makes me feel that AEZA is unreliable.
The reason why I bought AEZA Hong Kong VPS with an annual plan was because I saw their promotional information. The original text is as follows:
From 03/13/24 we launched a sale that will not be repeated - 50% discounts on all VPS.
The number of servers is limited.
If you doubted the quality of our services, it's time to try.
And if you don’t like it, we’ll definitely return your money!
Since I have long needed a high-performance VPS in Asia, I have been paying attention to AEZA until the above promotional information appeared, especially the description of worry-free refunds if you are not satisfied, which made me buy a one-year plan without hesitation.
However, when I got the Hong Kong VPS they provided, I conducted a simple test and found that some aspects did not meet my expectations, so I immediately submitted a customer support ticket for feedback. After careful consideration, I requested a refund.
But, without a doubt, I was rejected in the end.
Despite this, since my business needs to be in Asia, I still enabled their Hong Kong VPS, but the initial forced deletion incident occurred only half a year later.
I think you will understand what I encountered. If you don’t want to repeat the same mistake, I hope you will carefully consider cooperating with AEZA.
Here is the full customer support ticket, you can judge for yourself.
Support ticket for refund application for forced server deletion:
![](https://i.imgur.com/i0nWZ7e.png"")
Support ticket for first refund application due to deceptive promotional slogans:
![](https://i.imgur.com/yFiH3Gp.png"")
Comments
https://lowendtalk.com/discussion/196542/aeza-going-downhill/p1
They also lie about locations
Their Sweden location is/was just Aurologic @jh_aurologic in Germany
Sorry to hear @DearTanker - Feel free to reach out if you require more Hong Kong based services, we have our own DC and can typically accommodate for any requirements
well, don't do business with communists.
Low end and low reputation host used for production… You live and you learn.
Russia is not communist. What rock have you been living under?
Blackrock?
We have a customer that has a VM at Aeza. I would say that we have seen better and worse.
At first the customer chose Aeza because Aeza advertized the ability to mount disks and cdroms to VMs but this turned out to be unavailable, the support claimed that the function would be returned shortly but a month later they said this was not going to happen anytime soon. They also said they could not do it manually either.
Aeza also advertizes IPv6 connectivity and assignments of /48 subnets. While this is true, the subnet is not routed thus rendering the assignment of such a size quite useless.
A global packet loss issue was also observed, it was found that their router cannot handle packets larger than 1448 octets, that's very likely because the whole traffic is encapsulated into a tunnel. The support is completely clueless about this, so lowering the MTU was the only solution. After the MTU issue is fixed, the network is relatively reliable.
Support requests are answered rapidly, but the operators are clueless in general.
On the positive side, the VM has been in operation for over two months without experiencing a major fault. They also do not rely on crap such as "virtualizor".
Aeza is far away from everything, which means communism.
under the rock of democracy and free speech.
you're right, nor is China communist, they are just overprotective with their citizens
under punk-rock
15% 'withdraw fee' on refund because they "closing the location", fucking lmao.
@DearTanker how you paid in first place? Maybe it's still in time for chargeback there?
Don't make buisness with russian hosters.
Im searched hoster hear fo2 a 2 weeks after my trubles with russian hoster.
Strange... my experience is way different
Just wait for trubles and give us feedback ) In russia all working for now - no problems with access, but try it in Europe!
Giving you screen of ping loss from russian hoster in Netherlands
A few of those servers have years of uptime. My Kuma monitors 20s TCP checks to the SSH port, and you can see most of them are 100% uptime
I have Aéza in AT, NL, SE and RU, and they've been fine, except NL cause I'm still on that old AMS-PROMO node, and they do some maintenances I guess more often. Some screenshots, those are taken from my Kuma instance at home, and my ISP is not that great, so take it with a graint of salt.
And in general, I am surprised that you can recommend Aeza. Aeza is a team of scammers from msk.host, who "disappeared" with millions of user data. Be careful.
Aéza support still sucks IMO, and their shady stuff with fake locations is not good, even though I knew about it before all drama.
But their servers are fine for what I pay for, honestly.
You are hosting about 25% of all russian proxies out there
I call it LowEnd redundancy
like 80% of those are from different providers, I have a few providers which I take 2 VMs with.
How much servers you have? Nezha link?
Nezha still not setup. @sh97 is already pressuring me with that, I'll get it ready asap
But around 300 lol
Not counting my 2 home dedis and VMs. I never buy performance VPSs since I just self-host it.
With home VMs roughly 320-330.
I still remember this huge scandal with msk.host, unfortunately, now many forums are worn out, but some things remain. The rest can be googled - https://kod.ru/mskhost-rip
If a person recommends Aeza (former msk.host), then I cannot trust such a person.
p.s. use Russian hosters, especially with the ISP manager panel, but then do not be surprised by leaks of your data.
You sicko
All for personel stuff or is there also work related stuff running on the servers?
300 makes me a little horny
Haven't digged much into msk.host's drama, since I wasn't aware of them in the first place. But I heard 4VPS also being involved? Have no idea, honestly.
There's no data on those servers, they're marked as proxies/load balancers so you can get an idea on what I host there. For important setup, I just self-host it.
They can do whatever they want on those VMs, load balancers will reject once a single signature check fails. If VM disk dies, I reinstall it with a script in 5 mins.
No no, not all being used for personal stuff, I would be bankrupt at this point xD.
Some servers "proxies" are being used as VPN endpoints to improve my ISP's routing to certain parts of the world (e.g I use a server with RETN transit to connect to any of my Russian VMs, so I get better latency, or I use a server in Chicago with Cogent, so I get around 103ms vs 120-130ms my ISP gives, quite useful when I play in US servers. For EU I route me through M247 AMS to get roughly 24ms instead of 40-45ms and then connect to other parts of Europe, and so on)
Some other proxies are just being used for some projects, and some CDN stuff too. Open-source no profit projects, so I invest back in VMs kind of. I'm dead serious, barely any of those are idling, except a few that are not yet setup. They do stuff all the time.
Why haven't you tried to start playing big BGP? It is proper approach for the exact problem you are solving.
If its not a secret may be you have the list with "RETN-LET-Providers"?
I can dynamically route with my home router so haven't looked much into it. My router does have OSPF support too (though haven't played with it). Closest server I can use for BGP is prob BuyVM in LU but that's already quite far (latency wise)