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Its already doubled.
If you have any other questions, please contact us
Invoice 3928 for double bandwidth, thanks
Its already doubled.
If you have any other questions, please contact us
Invoice 4433 for double bandwidth, thanks
Its already doubled.
If you have any other questions, please contact us
You know, I haven't posted on this forum for a while now, however, I just had the most bullshit filled experience with this host so I am willing to make an exception and post.
I decided to try this host out on a whim, for the most part the setup experience was good, however, what is not disclosed and completely unacceptable for a VPS host is all outbound connections on port 22 are blocked. That's right, you can't SSH to any other server that uses port 22 from the server, they literally block port 22 outbound.
When ticketed, they told me they would not unblock the port, because basically they can't be bothered to maintain their network at all, so instead they decided they will just block the most commonly used and needed port from being able to be used.
Upon confronting them about this, instead of working with me as a customer, they decided to terminate and refund my service immediately, without returning the additional transactions fees they charged me for the service, so essentially scamming me for $0.91 they didn't return.
I have never had such a scammy, scummy experience with a host here and I have even signed-up with summer hosts here that have run off with my money.
My advice would be to avoid this host at all cost as they don't seem to know how to run a network, lack any reasonable customer service and will essentially scam you for money on a refund.
My 2 cents.
Cheers!
Hello
We will not bear any payment and refund fees at this time. The current fee of Pyapl is 4%+0.49
you can find at Paypal site.
Maybe not at this time, but once the Paypal dispute is completed, I have this odd feeling you will be obligated to return my money.
Especially seeing as it is against Paypal terms of service to place a transaction fee on using their payment gateway when there is not an equal fee applied to your other merchants.
I also love how you re-enforce my point about your poor customer service.
Cheers!
If you feel that our service experience is very bad, we can only say sorry for not opening port 22 for you, but it is Paypal's setting to charge a handling fee for all receipts and refunds, and we also declare that we do not bear this part of the fee. At the same time, we have also seen your dispute, and we also think that you are not a good customer, thank you.
You are providing me no service but took my money, it doesn't matter that you want to charge a fee, if you refund someone, you refund the whole amount.
Also, I truly advise you to review the terms you agreed to at Paypal regarding charging fees for using their service that are more than your other merchants. While I may be a bad customer in your eyes, I have just given you $20.00 worth of advice which I suggest you take seriously before it costs you more than just my dispute.
I advise you also revise your approach to customer service, if this is how you continue, I have a feeling this will become a repeat issue for you.
Cheers!
Why apologize for not opening port 22? Why not clarify why this 'rule' isn't detailed on your website or post? The port is the default and still widely used, although some prefer to use other ports.
We have responded in our website ticket because there will be many unclear 22 port scans that cause many uncertain complaints, but he wanted to refund in his reply, so we did not give her further explanation and refunded her directly.
We will not argue with you, we will mark the handling fee issue in all POSTs. If you do not need to pay the handling fee, please choose other payment methods.
Amazing. Blocking outbound 22 is insane, but I guess there's enough customers out there don't need to ssh for...ssh, git, SFTP, rsync, borgbackup, etc that this is practical for the provider?
Statement: We do not prohibit inbound ssh port 22, but prohibit connecting to other IP port 22 within the instance. We do not block any inbound port 22.
At the same time, our port 22 can be released. The above person wants to refund, so no further communication was conducted.
Can you explain why you're blocking port 22? Port 25 I understand, but outgoing 22 is bonkers.
He said the exact opposite - that you were the one who broke the contract without further communication about the issue.
Because we have encountered customers from let who use our network to send outbound 22 port blasting and scanning, we have received many abuse, so we block outbound port 22 by default.
At the same time, when there are abuse, it will cause trouble to the IP owner, and the IP quality will also decline
Since he wants a refund, we will not make any efforts to retain him.
This is getting worse and worse....
Remove at least the client’s personal data (real name) if you already feel the need to post the ticket publicly.
Sorry, I didn't notice he had his name attached to it at the bottom, I was only paying attention to the left side. We deleted it.
So you expose my personal information in public after you go ahead and issue the rest of the refund?
You know, just wow. I was gonna leave it there but that's just another example of your poor skills running a business and at customer service.. not to mention a lack of ethics / morals.
I stand by what was said in my ticket, so no shame there, but I don't know how sharing this helped you at all, other than to expose my personal information?
My advice would be to avoid this host at all cost as they don't seem to know how to run a business, a network, lack any reasonable customer service and will essentially TRY to scam you for money on a refund if you don't point out they will lose the dispute in public. Then they will expose your personal information on a public forum.
I don't even know what more to say... it doesn't get much worse than this...
We did not publish your information, we just sent the original content of the ticket, but we did not notice that you overwrote your name at the bottom of the ticket content.
@TheLinuxBug Well it's not uncommon to not refund transaction fee's.
@bage
In your post you do mention
Why not add outbound port 22 to the list as well?
You should educate your (future) clients before hand instead of letting them find out the hard way
how about dcma sir?
So let me get this straight, it's my fault you took a screen shot of the ticket and then posted it here without editing out my personal information?
Are you mentally handicapped? I am starting to become concerned you are not well, as common sense and logic seem to fail you.
You posted the image here with my information in it and while you think you were quick, there were people who copied that image before you changed it, because someone sent me a copy of it. YOU exposed my personal information here in public. YOU did it, it wasn't magic. I didn't come to where you are and force you to post it.
Have you seen how long I have been on this forum? I have more than 60 different VPS / Hosting services concurrently and I have NEVER encountered a case where the merchant couldn't supply the product they sold and then tried not to return my money because they have placed fees on the transaction (which the merchant isn't even following Paypal's terms of service, which requires all merchants services on your site to have the same processing fees, you can't charge more to use Paypal than other merchants).
I am sorry, though, if you have let some other providers rip you off in the past and accepted it. If you truly feel that it is okay for a company you are doing business with to not supply you a product but also take your money, then that's on you.
My 2 cents.
Cheers!
Sorry, We not Allowd.
Thank you, we did not block outbound port 22 when we released the offer, but until the abuse appeared, we had to urgently add a new firewall to block the port, and we will clarify all the rules later.
The promotion code entered has expired
Thank you for your attention. Yes, the offer ends on 09/01/2024. You can wait for our next promotion.