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Worst experience with Contabo Down Since 3 Days and Counting....
Contabo (US Data Center) is down Down Since last 3 Days.
Accourding to their Status Page,
"We are experiencing an unexpected temperature increase in our US East Data Center. This may cause disruption to our servers located in US East. Once we will find out the reason, we will provide an update."
Incident First Report : 12.08.2024 09:46 pm (UTC+2)
Last Update: 14.08.2024 02:16 pm (UTC+2)]
Issue is still not resolved.
Do you think Its justifiable for almost 3 days down time due to temperature increase in their Data Center?
Thanked by 1JasonM
Comments
What are you trying to achieve with this post?
Data centers and providers alike will run into issues, some of them are out of their control.
If this signifies a challenge, you should be responsible to have a disaster recovery plan in place once the threshold of downtime has passed.
Whether it is justifiable or not is purely subjective.
For a hobbyist, few days down would not matter.
Businesses, probably yes. But if they cared so much for being operational, they would spend time and money to have a proper plan in place to mitigate these issues.
What are you trying to achieve with this reply?
Yes, data centers and providers alike may run into issues but 3 days and conuntine is not justifiable for a data center even if you are hobbyist because you pay for service.
You have paid for this experience. The same with virmache. Enjoy.
I should call my basement a datacenter if such issues are allowed in the industry
yes contabo truly cares
3 days down? Wow...quite a long time...not normal...it's not natural disaster...
You pay shit you get shit
Contabo being Contabo.
The energy and cooling systems cost money, happened before but for different reasons at Microsoft, Oracle and OVH DCs
Contabowned
Heh... yeah, they had an extreme case of high temperatures for sure
But are you impacted severely? Where is your disaster recovery policy?
You can always claim sla from the provider if offered.
As others have mentioned, all players are susceptible to this. Does it mean providers don't care? Who knows. Now you know what to do.
My point being making a post here is not going to instantly have your problem solved. 2 days, 3 days is all moot if you really care about your data/ services offered as you would get running on a different provider and deal with the provider when things normalize.
My VM in Germany also went down 2 times for more than 10 hour at a time in the past 3 days.
Had to email to get it back online.
Most other providers have live migration nowadays.
Also the disk are slow AF. Never using them again.
I can not say the same thing, have 2 vms I use for dev and both have not gone down, I mean I expect bad uptime for the price and spec but honestly not been that bad, I would say acceptable considering the price
Germany - Up 148Days 99.9950% uptime
US Cental - Up 45Days 99.5077% uptime
Alexa, what is the difference between disaster recovery and business continuity?
illusion of safety. Usually disaster recovery ends in disaster.
Game of blaming others. (Except blaming your own fault).
Everyone has faults , because lack of following STANDARD, SAFETY GUIDELINES, DR, ...
Many things depend on many other things.
Data Centers SUPPOSE to have redundant / failover solutions to overcome these.
Builders of Buildings SUPPOSE to use building materials that can withstand NEW HIGH TEMPERATURE INCREASING GLOBALLY (AND COLDNESS / LOWER-TEMPERATE ALSO REACHING NEW-LOWER LEVEL) ... scientists clearly warned+proved 50+ years ago, this will happen for sure.
And despite those, may be Data Center builder built it in older building which reaching or reached limits of old materials.
Engineers + testers + standard creators ... laid out in WRITTEN form to use/apply abundant redundancy & failover based solutions , use materials that can withstand weather effect for wide range of fluctuations for longer time.
But low cost builders ... they use low cost materials ...
Server buyers/designers buying 1 server , instead of 2 servers in two separate/different location/Data Centers , etc ...
( enable/configure/load HA (high-availability) + cluster mode software , where common storage & deamon functionalities are duplicated among multiple nodes/servers ... even if 1 server goes down out of 2 , your website still available to users/visitors . HA+Cluster prefers 3 servers usually. )
By blaming others most of the time, we cannot improve, cannot built trust, cannot progress honestly, ...
I remember, in a visit, i noticed oldest Ford bus are still being used ... working fantastic, only seat & body is old ... Ford built it in such way, it's engine & structure still can function+run nearly 60+ years after, & i'm sure it will run many more decades . Others contributed to making alternative parts for those Ford bus engine+structure , its easily replaceable+fixable, ...
I have seen a building owner has put multiple taller poles around each corner... of the entire building , & poles are connected with metal tube water pipe ... these tubes have some tapes encircling around them (to keep the metal tube colder) & ofcourse tubes have holes/faucets (every few feet) that can drop COLD water (like rain) on building's specific side where sunlight and/or heated-air hitting building during ~ 11 am to 5 pm (when outside temperature is very high). Water is cooled in roof & supplied via plastic pipes into metal tubes.
LOW-END SOLUTION to overcome extreme heating in extreme places.
Ofcourse it could be just 4 metal or semi-metal or plastic tubes hanging on 4 sides of building from roof,
and i'm sure commercial building owner can place/mount such tubes outside at every 3 floors.
and customer SUPPOSED to have backups
idk dude, im on US East and my vps works fine
My Contabo server in Germany is up. not problem at all!
For important websites, it is important for the user to have their own backups.
Prices at LET are good (low) compared to Vultr and AWS, and I also make my own backups with them, so I can migrate at any time.
Exactly one month ago I hired a VPS (in Germany), the uptime was low, several hours of downtime during the month, but it allowed me to successfully test my redundancy strategy. I learned from it, without having to shut down the server manually 😃
Seeing the good in the bad.
Rip reason why I had ignored contabo I also had same bad experience vps goes downtime for couple of days without any support
same here. My VPS in Germany went down for 5 straight hours. Contabo replied the node was done. But later it came up.
No, absolutely not. After all Contabo, just like every other provider, can and must control everything including the weather!
Frankly, It looks as if @contabo_m intentionally created extra warm weather in order to uhm, ... [something evil]. But at least they do not have only one lonely intern during the night for the whole DC like a certain, very (in) famous DC, which clearly indicates that not only does Contabo fail to properly control the weather but, and possibly even worse, they seem to value real engineers higher than interns (which might (*gasp) make them feel offended!)
(Small detail: my contabo VPS in St. Louis runs fine, as usual)
Quick look at Contabos T&C shows that Contabo promises 95% uptime not including periods of downtime caused by force majeure or third parties or scheduled maintenance.
My guess is that the heat problem can be classified as force majeure and I'm guessing problem with cooling is considered third party, so basically you can demand nothing.
But really, if uptime is important to you do no use a provider that promises 95%. That is like 18 days per year in downtime without even counting the force majeure, third party or maintenance clause.
After a few hours of uptime, down again. Surprisingly, they have removed all 4 days of downtime/interruption history from their status page. This shows how dishonest and dishonest they are.
Just avoid contabo at all costs, go with something better if you want something that actually works (yes you would have to sacrifice a few $$ or maybe not)
@contabo_m
Tangible information (other that itzgeo opinions - as if anyone would care)? None, zero, nada.