Infofractal network and website down, prefix not visible in DFZ?

OhJohn

Does anyone know what is going on at infofractal?

Network seems to be down since yesterday, prefix 200.14.81.0/24 is not visible in DFZ anymore?

@Zappie do you have any information as you are using them?

Neoon

He send out an email.

At about 5:50am 29th June NZST (About 3 hours prior from this notification being sent) we have noticed that there has been network distributions in our Chile facility.

We are in communication with a datacenter tech (our upstreams) who are investigating the fault. So far we have been told that there has been power related failures in the facility

We are hoping and expect things to come back online within the next hour or so, and will continue to get updates from the upstream datacenter

We deeply apologies for these disruptions on your services and thank you for your patience and understanding

Zappie

Since around 16 hours (from this reply) we have noticed that all network connectivity has gone dark. We have been informed on some potential fibre cut for a local line operator out in Valdivia.

Our services are at the mercy of the fibre gods at this stage, and even though Chile is not what one would consider as a third world country I suspect things do operate there a bit slower than what one would see in western countries.

Lets see, fingers crossed things will come back up in next few hours as a new day starts over the 🤞

OhJohn

Thank you all for the information. I fully don't expect to have a network as perfect as with some other locations with that provider but I do like them a lot (having dedicated there).

zGato

@Zappie said:
Since around 16 hours (from this reply) we have noticed that all network connectivity has gone dark. We have been informed on some potential fibre cut for a local line operator out in Valdivia.

Our services are at the mercy of the fibre gods at this stage, and even though Chile is not what one would consider as a third world country I suspect things do operate there a bit slower than what one would see in western countries.

Lets see, fingers crossed things will come back up in next few hours as a new day starts over the 🤞

I noticed there's been quite a few outages these last months.
Have you considered moving to a more reliable dc? (ehm... haulmer/zgh?)

OhJohn

I'm with infofractal for a few years and yes that is not a 100% uptime DC but I do know worse DCs in terms of uptime in Germany or the US.

So I would still recommend infofractal and will wait for their network to come up again. And yes, I do like small provider start-ups like infofractal and what they have build up in that region.

OhJohn

Network is up again.